About this provider in Ojai
Ojai pest control specialists since 1981, Ojai Termite & Pest Control's team of professional pest control specialists has toiled to meet the growing demand for pest control services, both from residential and commercial clients. Ojai Termite & Pest Control is proud to have grown into the premiere pest control company…
Rating breakdown from customer reviews
4.1
15 reviews
Customer reviews for Ojai Termite & Pest Control, Inc.
uldine castel
Warning! Do not use Ojai Pest and Termites for your home or business fumigation if you have a tile roof. We used them and they caused so much damage that the low estimate is 8000$ to replace the tiles. You do sign a disclaimer about damage to the roof, but we thought a few tiles would be broken. Not whole sections of the roof. We reached out to them and they say they're not responsible for any cost. The repair of the roof costs more than twice the cost of the fumigation. No effort to help or mitigate any of the damage of the cost from the company. Update: The roof was completely redone 3 months ago. It was new. We did reach out to the company and were given names of roofers who could repair the damage. That's all the help that was offered.
Provider response
Thank you for bringing your concerns regarding the roof tiles to our attention. <br><br>The utmost care is taken during the fumigation process. Many factors can cause damage. The roof's age and type play a large part in the outcome. The biggest misconception is that technicians walking carelessly on the roof cause broken tiles. In truth, the weight of the tarps used, not technician negligence, can cause the damage. While we make every effort, use industry-approved methods and exercise reasonable care, roof tiles—particularly older, weathered, or previously damaged tiles—can sometimes crack or break during the fumigation, even when proper procedures are followed.<br><br>We respectfully dispute the allegations of negligence and poor workmanship. Our records demonstrate we used appropriate due diligence and obtained written consent via "tile release" before proceeding with the fumigation.<br><br>Please contact our office if you wish to discuss further.
Sydnee Mortensen
The employees of OTPC are always courteous and arrive on time. Today Jason came to rid me of ants. He was polite and knowledgeable and arrived at the designated time. I highly recommend OTPC.
Dcsdiego3
I’ll spare the details, but I had a big problem at my house in Oak View. They were so incredibly courteous, prompt and professional. I highly recommend them.
Provider response
We appreciate your review. I am glad we were able to meet your pest control needs.
Ojai Chris
I paid $300 to get a small lawn treated for gophers because I was told by the technician that if they came back within a month, he would come back to fix it. He was a very nice and helpful guy. When I called to say the gophers had come back three weeks later the lady on the phone said they only cover for two weeks and now I need to pay $85 every month to fix what he didn’t fix. Then she passed me to a manager, Marcie Who got immediately aggravated and told me that it’s covered for zero weeks. she didn’t want to listen to a word I had to say. They did not honor what they told me before the payment. So go elsewhere.
Provider response
We apologize for the miscommunication. We do not offer guarantees for gopher treatment. However, we will return if a customer notices any activity within a week of the original treatment. At the time of service our technician offered a monthly gopher control service which was declined. We offered to have our technician return and treat the new areas of concern for an $85 service call fee. Unfortunately it has been 26 days since the original treatment which is well beyond the one and sometimes two week courtesy retreat. <br>
Aurora Soriano
Josh and Ian did a great job making sure the repairs for the termite damage were done. They were excellent in customer service and making sure I was happy with the repairs and fumigation. Always happy to answer questions and schedule repairs. I recommend them to anyone wanting an honest price and excellent service.
Provider response
We appreciate your business and it was a pleasure working with you to solve your termite problem.
Annie Nyborg
We had a very serious ant invasion in our house but I didn't want to just chemically douse the whole house and was hoping someone could come in, assess the situation, and offer the least invasive yet effective treatment to deal with the situation. Trent from Ojai Termite & Pest was fantastic! Took the time to understand really what was going on with our ant invasion and took care of the situation without blindly just nuking the whole place! He was super friendly, professional, and great with our dog. Great service!
Provider response
Thank you so much for the positive feedback. Trent is a valued employee.
Rico Suave
Those little rotten beasts are constantly desecrating my beautiful landscaping. Thank God for Gordon who keeps my property as gopher free as possible. He will come out on request if I spot some new nefarious activity going on and deal with it with extreme prejudice. The monthly service fee is well earned. The only good gopher is a dead one and Ojai Termite delivers.
Provider response
We appreciate your feedback. Gordon is pretty amazing.
Liz Fish
We had rodents for 3 months under their service, and ended up moving out because we still had rodent activity in the kitchen. The first visit we were told rodent activity was old, and then it got worse - seeing mice in the house. Then when they finally started service they couldn't resolve it in a reasonable time. Best to act quickly.
Tamara West
Gordon Rocks. He’s the man if you have a rodent/pest control problem. Friendly, knowledgeable and competent. He will educate you in an understandable way. An all around nice guy with good vibes. A job well done.
Provider response
Thank you! We agree and appreciate your positive feedback.
Melissa Ziegler
Very professional, on time, and honest
Provider response
Thank you for the positive review we appreciate your feedback.
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