HeatRx LA

Laurence was Thee BEST! Answered all my questions kept in contact with me through the entire process. You cant put a price on peace of mind and this company truly provided me with that.

I highly recommend the service. Sara, who manages the office and does intake, was friendly, helpful and provided a clear and thorough explanation of how their service work and what is entailed. The person who did our visual inspection, Laurence Arjoon, did the same. Based on visual evidence--and the fact that there weren't any of the usual telltale signs and stains left by bedbugs, he concluded that the bites I'd experienced were more likely from a different source--mites. I never felt presurred to take on the service, though they could treat for mites if desired. That's why i recommend them. They seem honest, experienced, professional, polite and fair.

We hired HeatRx for a heat treatment in late September. After the treatment, we discovered significant damage throughout our home: dings on a door, scratches and marks on our hardwood floors (upstairs, downstairs, and on the stairs), burn marks on one rug, and snags on another. We reported the damage with photos on October 3rd and were told management would review. We then spent weeks going back and forth trying to schedule a follow-up visit where their technician was supposed to "review the damage and take additional photos for the damage claim." Two months later, on December 5th, we finally received a response from management denying any responsibility. Their reasoning: They claimed some damage was "noted prior to treatment" but never documented this or mentioned it to us at the time of service. They said the floor marks don't match their machines because the machines are "on wheels and elevated." But damage can occur when heavy equipment is carried through a home, not just from the machines sitting in place. They pointed out that one room (our loft) "didn't have any machines in it" as if that clears them. But their team had to walk through that area repeatedly with equipment to reach the other upstairs rooms. They asked for Ring camera footage, but had they made this request back in October when we first reported the damage, we could have provided it. Asking for footage two months later, knowing most home cameras don't store that long, feels like a convenient way to shift blame. We sent a detailed response addressing each of these points and offering to provide repair quotes. We heard nothing back.

The experience was great. Laurence and Nick were here for the bed bug treatment and the follow-up. They were professional - explained all things we needed to do and did the treatment thoroughly.

Laurence Arjoon , and his team did a great job inspection inside my home which no bugs were found. Professional at it’s finest.

Lynette was so friendly as well as professional. She even helped me make my bed up again after the inspection.

Just want to give a big thank you to Laurence and Nick for coming out and helping us with our BB problem. I was so stressed out but they reassured me of the process and that it will get taken care of. Laurence was on time and ready to go. When I ran through the details of our problem he was understanding of my worrying. After he was done with the heat treatment he let me know what are the next steps and if anything come up to give him a call. Me and my husband appreciate you both for helping us out an how much you value your work. I would really recommended you to family and friends

I found the ExterminatorTechnicians Laurence and Nicholas to be very Professional, friendly, helpful, informative and relaxed which in turn helped me to feel less stressed and more relaxed!! From all I can tell the extermination process was very thorough and complete. I feel confident that there are not any live bed bugs or eggs at any stage remaining anywhere in my apartment. Im new to the horror of this experience and so grateful I found such a professional, patient, attentive and caring company as HeatRX! Thanks again, Rick