About this provider in Burbank
Mills Pest Management delivers rapid, environmentally conscious pest control solutions for homes and businesses. Proudly serving the San Fernando, San Gabriel, Santa Clarita, and Antelope Valleys, they offer same-day service without binding contracts, ensuring prompt and convenient assistance. More than just pest…
Rating breakdown from customer reviews
4.8
74 reviews
Customer reviews for Mills Pest Management
Kent Hancock
Hamlet was very professional, friendly, thorough, and efficient. I'll request him in the future.
Brian Cowden
Great communication — Vincent showed up on time was thorough, explained what he was doing, extremely pleasant — so far excellent experience —
Provider response
Hi Brian, <br>Thank you for taking the time to share your experience with us. Please know you can reach out anytime you need us. We will always strive for excellence.
Carmen Altuna
Yes. It was expensive for the work that done. I did call with return call back. Don't worry I won't be using your company again.
Provider response
Hi Carmen, <br><br>Thank you for the feedback. I'm sorry we couldn't deliver 5-star service in this case. Looks like pricing may have been a factor, unfortunately our supplier costs continue to rise so we must do the same to keep up. I hope the service we delivered met your expectations. Please contact me if you would like to discuss further. Thank you for your business!
Diane Doban
Very knowlegeable company, and the technician was efficient and cordial.
Provider response
Hello Diane, <br>We appreciate your support and thank you for your business!
Berenice Robinson
The service from Mills Pest has always been the best. From booking the inspection everyone in the office is so nice, all the way to the resolution of what needs to be done and the interaction with the technicians: all first class service !
Provider response
Thank you Berenice, we appreciate your business!
Todd Andrews
We've been using Mills for about a year now, there service is great and, most importantly, no bugs. Win!
Provider response
Hello Todd, <br><br>Thank you for the review and show of support! We appreciate your business!
Darcy Rager
Mills rescued me 5 yrs ago from an ant invasion, when no other company had time. Ants were coming into my home and eating my newly adopted kittens food. I tried everything on my own, then decided I needed help. No problem ever since !!
Provider response
Hello Darcy, <br><br>This is nice to hear. It puts a smile on my face when I hear feedback like this. Thank you for the review, and thank you for your business!
Aimee McGuire
Nick was prompt, efficient and explained everything very clearly for me. I really appreciate the expertise and how easy it was to book an appointment too!
Provider response
Hello Aimee, <br>Thank you for sharing, we appreciate your business!
George Glen
GREAT!
lizzi
Thorough, knowledgeable, and punctual. They conducted a much more thorough examination than other companies I've previously used, plus their treatments were much more extensive. Wonderful company- they were here only yesterday and I've already recommended them to friends without reservation. Thank you!
Provider response
Hi Lizzi, <br>Thank you for sharing your experience with us! We appreciate you and thank you for your business.
Anna A. Pogosyan
We recently had an ant issue at our home and reached out to Mills Pest Management for help. Not only did they resolve the problem quickly, but their customer service far exceeded our expectations. Wyatt, who came to our home, was professional, efficient, and respectful throughout the entire visit. He took the time to explain what he was doing and how long the process would be. He patiently and throughly explained everything to us. From the first phone call to the follow-up afterward, the entire team was attentive, friendly, and genuinely cared about making sure we were satisfied. It’s rare to find a company that combines expertise with such great communication and professionalism. We felt confident and well taken care of every step of the way. I highly recommend them!
Provider response
Hello Anna, <br>Thank you for the amazing review of your experience with our team! It's always wonderful to hear such positive feedback from our customers. We appreciate your business!<br>- Kevin.
Mike Krikorian
Excellent service, kind professional techs they provide service other pest control companies do not. Prices are competitive and family owned business since 1999. I would recommend MillsKills to anyone and everyone, and I have 🙂
Provider response
Hello Mike, <br>Thank you for leaving this great review and referring us to others!!!
alex arciniega
We couldn't be happier with the service we received. This is the second time that we've worked with Mills. The first time was to deal with termites when the selling agent colluded with another pest control company to say we didn't have termites, and surprise we did! We have had great service, straight forward communication with Mills. This time we had a flea issue with our dogs that we couldn't get under control. I do love pollinators so we went back and forth regarding spraying or not. We decided not to spray the yard, or the house but rather work with Mills to ensure rodents are not getting under our house and spreading fleas. They secured all vents, and created vent openings that our dog could not break through. We are happy with the brainstorming, communication and attention to detail.
Provider response
Hi Alex, <br>Thank you for your continued support, we really appreciate your business.<br>
Kim
Really happy we went with a family-run business like Mills. When I called Terminix and Orkin, I was directed to a call center where I had to endure a sales pitch from someone who just wanted to upsell me. Talking with Mills was totally straightforward, they were very accommodating when I had to reschedule our appointment, and I was super happy with the work that their technician Nick did at my home. Nick was professional and knowledgeable. Highly recommend them!
Provider response
Hi Kim, <br>Thank you for the kind words. We appreciate your support!<br>
Alison Tavoularis
Great company! Personal, professional, courteous, on time all on top of doing a great job. I highly recommend using them!
Provider response
Hi Alison, <br>Thank you for the great review and sharing your experience with us. Thank you for business!
Jose Gomez
Price for commercial property is comparable to other services although the professionalism is top notch. They come on sight to perform an initial inspection and set up traps as to avoid disturbing regular business. They also informed me about the pest behaviors, type, and preventative measures. Their traps also seem to be doing work. I definitely recommend for commercial and would call them for my own home.
Provider response
Hi Jose, <br>Thank you for taking the time to share your experience with us. We appreciate your kinds words and support. Thank you for your business!<br>-Kevin.
Jace Daniel
Friendly staff and great service. Our tech Kyle was quick and efficient. They also offer a warranty.
Provider response
Hello Jace, <br>We appreciate you taking some time to share your experience with us. Thank you for your business!
James S
Let me start out this review with an opinion. If Mill’s was not contracted, my partner would not of been robbed. From my recent experience I have come to the opinion Kevin, the owner of Mills, outsources labor to maximize his potential profit and this time it has gone too far. It is my opinion Kevin has used his family to market his business via Yelp photos to give the impression this is a trust worthy family operated business. But I view this as marketing since it seems his family were NOT the ones that showed up to do ANY of the work, contrary to what his Yelp photos could lead you to believe. We did not witness or have any reason to believe a single Mill’s family member bothered to show up and supervise any of the contractors much less do any of the actual work. Don’t get me wrong, I see the financial benefit in not doing the work yourself. You can be the face, remember the family photos, while the contractor does the work. This may potentially allow Kevin to collect money with no accountability. And from my opinion it has worked, and in my opinion it still works. But hopefully this review puts a stop to this business model, at least for Mill’s. In my conversation with Kevin it was my interpretation he argued that the people on site had a zero probability of being involved in the robbery. But I cannot see how that is true being that I have no knowledge of his staff ever being on site in this incident. I called Kevin immediately after the robbery yet within 10 seconds of talking to Kevin he claimed, with zero evidence, that it was impossible for this contractor, I believe he actually called them his “boys” on the call, to have been involved in the robbery. I asked how he knew, his response..”cause I know”. Now I believe that to be non-factual response. At that point I felt this was an unreasonable person I was talking to and told him the rest of the conversation will be online. I simply ended the conversation there at which point he continually called my phone back which I opted to not further respond. I am simply not going to argue with someone I interpret as nonsensical. I think he felt very threatened by this potential exposure. I do not recommend Mill’s.
Derrick Mandoza
Good company. Fast response. Reasonably priced.
Provider response
Derrick, thanks for the excellent review! If we can lend a hand with any other pest issues, be sure to let us know. -Kevin M., Owner
Don McCarthy
Made an appointment for an inspection. They never bothered to show. Id imagine that if they can’t keep appointments they are unlikely to be much good at pest control.
Provider response
Hello Don, we have made attempts to visit your property and call you with no response other than this review. I’m very sorry for your inconvenience, I believe we may have the address wrong. Please contact me directly so I can resolve this for you. I take customer service very seriously and will find a way to resolve this to your satisfaction. 818-220-7879 is my cell. Thank you, Kevin Mills, owner.<br><br>UPDATE: It has been 2 weeks now since the unfortunately incident and we have had no reply from Don to allow us to resolve this misunderstanding. Several messages have been sent to Don apologizing and asking for an opportunity to discuss and resolve to a level above satisfaction with offers of complimentary services and no effort or reply on his part. Only thing I can think of at this point is this whole situation was a setup from the beginning as we were provided will a fraudulent address, and when we attempted to contact Don during his appointment window at the number provided to say we have the wrong address it went straight to a voicemail and every time thereafter. It's very saddening to think people out there will deliberately sabotage you for whatever reason or motivation. I hope I am wrong and we can eventually discuss like gentlemen and put this to rest fairly and amicably.<br>Kevin Mills<br>Mills Pest Management<br>818-841-4411
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