About this provider in Arcata
At Humboldt Termite & Pest Control we are committed to continuously strive to be known for our dedication to our fellow team members, community and customers. We desire to be a step above industry standards while always adhering to label laws, rules and regulations. We wish to be known for our honesty, friendliness…
Rating breakdown from customer reviews
4.2
68 reviews
Customer reviews for Humboldt Termite & Pest Control
Richard Randall
do not use this company bad experience, field guy was great office awful.
Provider response
Hi Richard Randall, thank you for bringing this to our attention. We’re sorry to hear that you've had a frustrating experience and regret that we missed the mark here. Your business is important to us, and we would love the opportunity to correct this. Please contact our office and provide the name on your account, a phone number we can reach you at, as well as your service address so our management team can look into this.
Melissa Lontio
I had a great experience with this company especially with the technician called Jose Jimenez.he was always available when we needed him .overall great person ,great work ethics,very polite and professional.will recommend Humboldt company and will definitely recommend to work with Jose Jimenez
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Ira James
Joey did a great job for us. Very professional and personable….and he took care of our ant problem. Thanks Joey!!
Provider response
Hi Ira James, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Lila Honahni
I have had very positive experiences. Customer service from Joey Jimenez has been outstanding. He is kind, knowledgeable and comes with a positive attitude each time he has been to my home.
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
Zachary Mason
We use Humboldt Pest at my work and they have been very good and prompt. Cameron Lewis is are normal tech and he is great very friendly and gets the job done perfect. Any issue we have had with pest Cameron has fixed especially ant issues(this man deserves a raise).
Provider response
Your positive review is the best compliment! Thank you for being a customer.
powers evan
We have Humboldt Termite & Pest Control at my work in Arcata and they are amazing. They are fast, efficient, and respectful and are very proactive at taking care of any termite & pest control need. Shout out to Cameron Lewis he does an amazing job at our business.
Provider response
We love hearing from our satisfied customers. We look forward to continuing to provide excellent service. Thank you for being a valued customer!
Shelley
The tech left TWO doors to my backyard open. I live on a very busy street. I have two big dogs that can walk out. I am legally liable if they cause an accident because they are just dogs. I called HTPC to tell them about this negligence and was told someone would call me back. Nothing. No response. Disgusting.
Provider response
Hi Shelley, thank you for taking the time to leave a review. We always aim to deliver a great experience and regret hearing that did not happen. We would love the opportunity to make things right. Can you contact our office and provide your account information so that we can investigate this further?
KelliNicole Shipman
No call, no show three times in a row when trying to get an estimate. Then tried to place blame elsewhere. Poor experience with poor customer service.
Jeff Stackhouse
10/10 experience! Very knowledgeable and helpful staff! I had an inspection to look at Powderpost beetles and other unknown wood boring insect activity and Jon was incredibly helpful, kind, and provided me with practical solutions. Highly recommended!
Kathi Jensen
UPDATED REVIEW. After my initial review giving this company 5 stars I have to say I'm very disappointed in the companies responding to calls. Having just had service, which we were happy with, I got a automated call saying they would be coming out again for service and if there would be a problem I could call the number they stated. Well, for 2 days I've called and left messages stating my contract was for quarterly service, not a month service. We are now going on the 3 day and I'll again call.
Provider response
Hi Kathi,<br><br>Thank you for your honest feedback — and for once giving us 5 stars. We’re really sorry for the delay in getting back to you and for the mix-up with your service schedule. That’s not the experience we want for our customers.<br><br>I’d love to personally fix this right away and make sure your account reflects the correct quarterly service. Please reach me directly at justin.lightner@rentokil-terminix.com so we can get this sorted and hopefully earn back your 5-star trust.<br><br>Thank you for giving us the chance to make it right!<br><br>- Justin Lightner, Humboldt Termite and Pest Control
Lawrence Trump
Justin, Jon and John helped me with an attic clean out at my house, from scheduling to inspecting to actually doing the job. They all did a great job, were enjoyable to work with, and the result from the clean out has been tremendously beneficial.
Provider response
Lawrence Trump, we are so happy to read such a great review about Humboldt Termite & Pest Control!
TIM REBHOLTZ
I had the pleasure of waking with Justin and Andrew from Humboldt Termite & Pest control they were amazing from the start to finish. They took the time to explain everything, were respectful of my space and my pets. 100% recommend them if you're looking for good service and peace of mind.
Provider response
Hi Tim Rebholtz, thank you so much for your positive comments about Humboldt Termite & Pest Control!
Jessica Conde - Rebholtz
Josh, was extremely knowledgeable. He was able to identify the source of ants within the 1st few minutes. I’m so excited to have such a great company doing my monthly business service.
Provider response
Jessica, thank you for your kind words! Always glad to help with your Pest Control needs.
Julie Gaspar
I am very happy and satisfied with there services , they responded right away and had someone come out to start my service in a timely manner, now they come consistently once a month. i highly recommend Justin and Cameron, they are both very professional and acknowledgable about there job . Also they both are super friendly and explained to my husband and i what they are doing and what needs to be done. Over all we are very happy with them and just the services all together. 😊
Provider response
Julie Gaspar, we are so happy to read such a great review about Humboldt Termite & Pest Control!
Brady Nielsen
Justin is very good with getting back to his customers and getting his techs out to service you in very reasonable time. I had cameron do my house and it turned out amazing.
Provider response
Brady Nielsen, we're happy you found our staff to be so supportive during your experience here at Humboldt Termite & Pest Control. Reviews like this give us motivation and help us ensure we provide high-quality care.
Chad Mandolfo
Humble termite pest control is great. Justin is extremely professional prompt and organized with his visits, we are lucky to have him as our Pest technician. Thank you to humble termite pest control and to Justin.
Provider response
Thank you, Chad, for your kind words! we are glad you are happy with our techs and our service. Thank you for choosing Humboldt Pest!
C C
Has this company died? I am trying to reach them by phone, have left messages to return my call so I can talk about my bill (and cancel the service bc they can’t respond), but no reply. I will need to call my credit card company next.
Provider response
Hello, sorry to hear you have been having trouble getting through to our office. Please call me directly at 707-499-9117. I would be happy to assist you. <br><br>-Justin
David Kirlin
Happy with their service thus far
Provider response
Thank you for your kind words. We appreciate your review. Glad to hear that you are happy with our service!
Shawna
Humboldt Termite was great for the first year we had them and then they just stopped coming consistently. We were signed up for the monthly spray service and they would come maybe every 3 months the entire last year we had service with them and only after I called to ask them if/when they were coming next. It was more of a hassle than anything to deal with their service. They were always kind when I called to speak to them, but also didn’t seem to really care that they were messing up/not being consistent with service so that’s why I decided to cancel my service.
Carl Flemens
Excellent job!
Lindsey White
Beto is a friendly technician who offers the best customer service! He always checks in with us beforehand to confirm the timing is still good and so we can put our dogs and chickens away. Thank you, Beto!
Provider response
Thank you for your kind words. Beto is awesome and we will be sure to pass this along to him. 🙏🏼
Jeannette Flores
We have been using this company for close to three years. They are always on top of it! I called this morning at 8:30am to ask if they could service our home off our normal schedule. Over the weekend we had ants getting through our window and doorway. The office girls are always so polite and helpful. She advised she could get someone out to us today, that alone was amazing! He then showed up at 10am! They are amazing at customer service, highly recommend!
Provider response
Jeannette, thank you so very much for your kind words. We appreciate you talking the time to share this.
Sally Urban
Beto Cuevas is a reliable, friendly and professional service provider. I appreciate his work and his outlook- born to please!
Provider response
Sally, thank you for your kind words.
Carol Newman
We have used Humboldt Termite and Pest Control for close to 10 years. They are very professional and knowledgeable from the office staff to the technicians to the managers. Can't say enough good things about them! Two technicians really stand out...James Ball and Beto Cuevas...top notch employees!!! Thanks to all the staff!
Provider response
Carol, thank you so much for your kind words. This means so much to us! We will be sure to let everyone know how you feel especially James & Beto!
Kristy Gierek
They are always friendly and efficient. Their work is terrific. Kyle, who treats the house monthly, always goes above and beyond.
Provider response
Thank you Kristy for your kind words! Kyle is truly a great tech.
Joseph Ignacio
We had some miscommunication over the phone when we called in to schedule over a call over but even so the representative of the company that came, Beto C, was still able to assist in any way he can help. He was patient, understanding, and even provided a lot of advice for the homeowners. He was determined to make sure we understood all details needed before he moved on to his next client.
Provider response
Joseph, thank you for taking the time to give us feedback. We appreciate you as a customer. Beto is GREAT!
Patricia Slert
Kyle Davis is professional and takes pride in his work and makes sure he goes out of his way to make sure customer is satisfied. Thank you Humboldt Pest and your team.
Provider response
Thank you for sharing your experience! We are grateful for your kind words. Kyle is a wonderful representative for our company!
Jennifer Sowle
I have used them for several years, and they are professional, efficient and reasonably priced. Kyle Davis in particular is always prompt, thorough and professional. Highly recommended.
Provider response
Thank you for your kind words!
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