Patrick's Home Solutions
Verified26610 N 150th Ave, Surprise, AZ 85387
Open 5 days/week
About Patrick's Home Solutions
Hello, I’m Patrick Hagan, your Pest Control and Plant Specialist. I hope you’ll give me a call because there is nothing I enjoy more than helping people like you make their homes and yards, beautiful, safe, and enjoyable. I’m ready to help, just give me a call. We are a family-owned and operated pest control company. Best in the industry in regards to pest control services. Close to the Phoenix Arizona area. Contact us now to get rid of pests from your residential or commercial area!
Rating Breakdown
4.9
★★★★★423 reviews
Customer Reviews (30)
The technican Mike came out and did an exceptional job spraying our home inside and out. He was very friendly and knowledgeable and answered any questions I had. Jamie was very helpful when scheduling as well. Thank for doing a great job! Much appreciated!
Response from Patrick's Home Solutions
Thank you Erich for this 5 star review! We are happy to provide you with a pest free home backed with our pest free guarantee!
Excellent service, with notifications for arrival and post treatment follow up.
Response from Patrick's Home Solutions
Thank you Natalie for reflecting that we communicated with you before and after completing our services. We appreciate you and are happy you found our services to be excellent!!!
Always a great job! Thank you!
Response from Patrick's Home Solutions
Thank you for this 5 star review! Our team at Patrick's Home Solutions will strive to continue providing you with excellent service. Thank you!
Excellent, as usual. Professional, personable, thorough! Did a very nice job
Response from Patrick's Home Solutions
Thank you for the kind words Carole! We truly appreciate you, please let us know if you need anything else!
Patrick and his team are great. 3rd time out though to treat the ants.
Response from Patrick's Home Solutions
Thank you Molly for this positive feedback. Our team is happy to assist in any way possible!
I couldn't be home and everything was handled over phone. excellent treatment by everyone.
Response from Patrick's Home Solutions
Thank you, Chuck! We're delighted that our team could assist you remotely and provide excellent service. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to serving you again!
Reasonable and reliable, which can be hard to find now days. Very helpful tech. I’m going to make them my go to for future projects.
Response from Patrick's Home Solutions
Thank you for your fantastic feedback, Jeanean! We’re delighted that you found our services reasonable and reliable. Your satisfaction is our priority, and we look forward to assisting you again!
We have had this company's quarterly service for a while. The company has always maintained great response time, communication. and service. A trustworthy and dependable family-run company.
Response from Patrick's Home Solutions
Nancy we can't thank you enough for this review!!!! It warms our hearts that you have mentioned that we are an honorable family-run company. Thank you for mentioning as well that you can count on our team and that the services were respectful, professional, thorough and courteous. We will strive to continue to provide you with the same level of customer service you have listed. Thank you again and please feel free to reach out as we are always here ready to help!
Polite, professional and through.
Response from Patrick's Home Solutions
Thank you John, we are happy to see this 5 star review and that you are pleased with your services and experience with our team. Please let us know how we can be of assistance.
Response from Patrick's Home Solutions
Thank you Wayne! We sure appreciate you! Please let us know how else we can help!
Thank you for the good service on the phone and by your technicians. The pest service was exceptional in preventative maintenance. We truly are fortunate to have your service for weed control, pest and rodent control. If the technician is running late, a text is sent.
Response from Patrick's Home Solutions
Wendy, providing your home with weed, pest and rodent control is an honor to us. We are thrilled to provide you with these listed services and are happy the customer service with our team was a positive experience for you. Thank you for taking the time to send this review!
Christian did a great job today and was very thorough.Thank you!
Response from Patrick's Home Solutions
Thank you so much Anita! We are so happy to hear your experience with John was pleasant and thorough! Please call or text anytime as we are happy to help!
Response from Patrick's Home Solutions
Thank you for the 5-star review Tom! We are happy to provide high quality services to ensure your property remains weed free. Please let us know if you need anything else.
Excellent service! We will be using them again.
Response from Patrick's Home Solutions
Thank you for the 5-star review Karen! We are happy to keep your home pest free :) Please let us know if you need anything else!
They were professional with the entire experience. The technician was quick, pleasant and experienced. Thank you!
Response from Patrick's Home Solutions
Thank you, James! We appreciate your kind words about our technician's professionalism and efficiency. It's our goal to provide excellent service, and we're glad you had a positive experience with us!
Patrick was helpful, professional, friendly and did a great job today.
Response from Patrick's Home Solutions
Thank you Cathy for recognizing our valued technician's work ethic and professionalism. We value this feedback!
I have been using Patrick’s Home Solutions for 5 years for Bug spraying inside and out. I like the fact that the spray used is not toxic and is good for environment. The techs are always friendly and professional. Patricia (Trish) Tonge Surprise, AZ
Response from Patrick's Home Solutions
Thank you, Patricia, for your wonderful review! We're thrilled to hear that our eco-friendly approach and professional team have made a positive impact on your experience. We appreciate your loyalty over the years!
Response from Patrick's Home Solutions
Thank you, Gary, for your positive feedback! We're delighted to know you had a great experience with Patrick's Home Solutions. If there's anything specific you'd like us to assist you with in the future, please reach out.
Response from Patrick's Home Solutions
Thank you for the great review Mike, we are happy to provide affordable and effective pest solutions. Let us know if you need anything else!
Excellent service
Response from Patrick's Home Solutions
Thank you Bob for taking the time to leave this 4 star review. We will strive to provide you with 5 star services. Please let us know if there is anything we can do to help as well as how our team can improve on our services.
Pest control service was great but the technician left our back gate wide open and my dog escaped. I’m 6 months pregnant and had to go looking for my dog in the heat. He was aware we had dogs so I’m super disappointed that this turned into a stressful situation after.
Response from Patrick's Home Solutions
Thank you Ashley for taking the time to send this review. I was able to discount your service as a way to apologize for the inconvenience this has caused. As we are a family owned and operated business, family and pets are very important to us and this has been addressed internally to ensure this will not happen again. We are so happy to provide you with a pest free home. I ensure you this will not happen again and both the safety to you and your pets will be a top priority. Please let us know how else we can assist.
They did not follow through with my requests! They only did half of the service and stated they were complete!
Response from Patrick's Home Solutions
Scott, my apologies for the frustration. No one was home at the time of service and we did not have access to the interior of your home so only exterior pest control was able to be completed at that time. We are happy that we were able to return right away and complete the interior service for you and have notes regarding remote access while away so this will never happen again in the future. Please let us know if you need anything else, we are always happy to help!
Weed and pest control done in 1 visit. Reliable service. Great communication.
Response from Patrick's Home Solutions
Hello Cynthia, thank you for allowing us to provide you with pest and weed prevention services. Your kind words mean a lot to our team at Patrick's Home Solutions. Please reach out anytime as we are eager to help. If there is anything we can do to offer premier services and earn a 5 star review please let us know. We love communicating with our customers and grow in customer satisfaction.
I was debating between 2 and 3 stars since a piece of my equipment went missing but I settled on the latter. My tech used my hose to fill up his water tank before servicing my property and when he was finished the shutoff valve that was on the end of my hose was gone. I have a feeling he didnt realize it was there and when he unscrewed the hose from his truck he left the valve on the tank. He called and said he did not remove it but was not near his trick to confirm. He claimed he was going to check and get back to me but so far he has not. I am not inclined to use Patricks again after items of mine go missing. Thanks.
Response from Patrick's Home Solutions
Ian, I am so sorry your equipment is missing. The technician used a completely different hose than the one that is missing the attachment. He did not come in contact with the item that is missing. We did look through his truck yesterday just to be sure and it is not in our possession. I apologize that he has not reached out to you yet regarding this. Please know our company standards include integrity not just as a company but as individuals, there is no one on our team that would intentionally take any item from a customer. We hold our team to a standard called HEIGHTS: Honesty, Excellence, Integrity, Gratitude, Humility, Training, and Service. Regardless of the situation, we would be happy to replace the missing item for you. Please call or text 623-640-0405 so we can get the exact details of the item needed for purchasing. Thank you for your honest feedback, please let us know if there is anything else we can do!
Very good work. Could improve on communication. Was told ETA between 7 and 8am. No word until noon. Work was completed timely and well done, but debris put in a neat pile, and left with no word as to when it would be picked up. When it was still there the next morning, I left message, no response until a couple hours later, when return call received, debris had been removed by MY Landscapers. Just suggestions for improvement. Will still refer the company.
Response from Patrick's Home Solutions
Thank you Carol for taking the time to provide this feedback and review. Communication is a high priority and we apologize if this caused any inconvenience. We are happy to hear you would recommend our services and we are more than happy to help. Leaving any debris on a job site is not protocol and I will share this with our team for improvement. Thanks again and please let us know how else we can help.
Response from Patrick's Home Solutions
Brad, thank you for the review. I'm sorry we didn't earn 5 stars, if there's anything else we can do to improve please let us know!
I called Patrick's Home solutions on Tuesday March 5th at 2:12pm. There was no answer so I hung up. At 2:29pm the same day, someone named Jamie called me back and said she was returning a missed call. I explained what was going on and how I needed someone to come out as soon as they had availability. She was nice and explained everything to me. I was going to have several things done and do a scheduled spray each month as well. We set up my first appointment for the coming Friday March 8th with someone coming between 12:30-2:30pm. Shortly after I hung up with her, my vet called and said the only day they could get my cat in to deal with the fleas and tapeworm was that Friday at 3pm. Otherwise I would have to wait until late April. I called Jamie back same day March 5th at 3:30pm and no answer. I left a voice message explaining the situation and that I needed someone to come earlier Friday and if they couldn't I would absolutely need to reschedule and asked them to call me back ASAP. 2 days go by and there is still no return call. It's now March 7th and I call at 3:27pm but there is again no answer. I leave a voice message stating I have been waiting for a return phone call and I need to resolve this or reschedule since my appointment is the next day. I had seen in their website that they charge a fee for same day cancelations so I decided to also text them as well. I sent a text at 3:34pm. At this point I'm frustrated. I need a company that is going to be as responsive as Jamie was calling me back the first day but not only are they not answering the phone, they aren't returning my calls and now text. So I text them again and said to cancel my appointments and I will just go with another company. No response. The next day Friday at 8:37am Jamie is finally calling me back. I wasn't able to answer right then. She then sends a text apologizing for missing my calls. No apology for not getting back with me at all. No explanation why, but she says she has cancelled all my appointments and if I need to reschedule to call them. The same day at 6:28pm, I get a text from someone named Heidi confirming my appointment for the next Tuesday. Seriously? Apparently Jamie did not cancel all my appointments or there is a big communication gap with the people in this company. I told her to cancel all my appointments. I need a company that is going to answer their phones, that is reliable, that has good communication with me and within their company. I'm a new customer and this is how I'm treated? I can only imagine how it would be further on. If they are doing this with a new customer, I imagine I'm not the only one who has had these issues with them or will have these issues with them. I'm loyal to the companies I have services with, but not when from the start they are unreliable like this. I would not recommend this company.
Response from Patrick's Home Solutions
Thank you Deb for this review. As you stated when you first called without leaving a voicemail we were able to return your call within 20 mins. We strive to not only respond to voicemails but also reach out to every missed call to ensure we are taking care of our customers, potential customers, valued suppliers and technicians. I apologize we were unable to return your voicemails 20 minutes before our office closed and the inconvenience this may have caused. Our operating business hours are Monday-Friday from 8am-4pm. We were happy to schedule your first appointment and our technicians had a structured treatment plan for your home specifically. Once the request was made to cancel all future appointments they were cancelled without hesitation. We do not operate on contracts or commitments, just customer satisfaction. Thank you for your feedback.
I scheduled to have both weed control and yard maintenance work done. The maintenance work I scheduled for December 12th and waited around in the morning wondering when they were going to show up. It was about 10:30-11:00am when I called and asked what time they generally come, because all I had been told was they would come in the morning. It turns out they had taken me off the schedule for the day because they are no longer doing yard maintenance, but they didn't call me or communicate this with me at all. I was really disappointed and frustrated by this because I scheduled this day on 11/28, so 2 weeks had gone by where I could have had any other business do the work. But I specifically chose Patrick's because of the good reviews and excellent communication I had with Michelle via email about the products they use and whether they are pet safe. The work for the weed control was completed on December 3rd and they sprayed the whole front & back yard.. it's been almost 2 weeks now and we still have several weeds that have not died, and a few new ones sprouting, so I'm not sure what's going on with that. We are now having to deal with our HOA because we planned to have this work done on the 12th and I had to find another company to do this, so another week goes by.
Response from Patrick's Home Solutions
Vicki, I am so sorry this happened. I was under the impression that all of our maintenance customers had been notified. I sincerely apologize for the miscommunication and the frustration it caused you. In regards to the weeds, we will schedule you for a retreat. We have a 6-month weed-free guarantee and stand behind it. We will be out on Monday December 19 to treat the weeds. Again, I am so sorry for this happening. It is always our goal to treat our clients with the highest priority.
Respayed the ant areas that need pest control very good job, recommend to anyone that needs pest control, Thank You
Response from Patrick's Home Solutions
Thank you Frank!
Contact Information
Phone
+1623-471-6940Address
26610 N 150th Ave, Surprise, AZ 85387
Website
patricksaz.comHours
Services
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