Xtreme Xterminating
Verified18635 Wilters St, Robertsdale, AL 36567
Open 5 days/week, Early hours, Evening hours
Rating Breakdown
4.3
★★★★☆25 reviews
Customer Reviews (10)
Response from Xtreme Xterminating
The company was sold on March 1st. 2021. You did not receive any service and you are now putting a 3 star review on this page?
We will be getting with you soon and set up a new account. Tim's
Response from Xtreme Xterminating
Thank you so very much Mrs. Pam. I am looking forward to it. Thank you again.
Your representative took payment for a termite bond and then later said that the owner, Tim, would not bond the property and would not refund the payment. I assume that you're Tim. 27009 Oberg, commonly known as 27009 CR 13, Fairhope AL is the property address. You can make things better by refunding the money paid to your company representative who made a commitment that you refused to honor.
Response from Xtreme Xterminating
When were you a customer? How can we make your experience more enjoyable? What was the account name under and I would be happy to refund your money. Was never informed of this matter. I am not showing a name or address on our system. Please call our office at 2515507699 and give me a number that I can contact you. This is not my business practices and I would like to get to the bottom of it for you. I am awaiting your communications to resolve this matter. Please provide the representatives name or description. Hello are you there? We are awaiting your communications with our company to help fix the problem. As of 02-12-21 we have not heard from you. 02-16-21 we are still awaiting communications from you. New note 02-19-21. There is no address of 27009 Oberg rd in Fairhope. The highest address on Oberg road is 22000 and ends at Co Rd 13 and Hwy 104. The address of 27009 Co Rd 13 does not exist it is a vacant field in Daphne. I feel this is a false review to hurt my business. I have not received communication with this supposed customer that never existed on a home that does not exist. I await your response. 02-26-21 I am requesting you to please remove your obvious fake review of my company. I have proven that this entire post was fake due to no house at the above address.
Xtreme Xterminating provides professional service with results! Best pest service in this area by far.
Response from Xtreme Xterminating
Thank you David.
Very good at what they do
Response from Xtreme Xterminating
Thank you David.
Our daughter and SIL bought their first house at the end of December 2019. In February they found termites in their living room. She called Xtreme Xterminating immediately. The tech that came out told our SIL that they should have been out there 3 months prior to spray but they have been busy. They came out several times over a months’ time to look at it and spray and tore out the damaged wood. It was not until May or June before they started sending someone over to start the repairs. My wife went over yesterday (7/25/20) and was shocked. When she drove up, she saw a post that they had replaced that still had not been painted and was not even sitting straight up against the house. The living room was still closed off and the work that was done looked awful. Our daughter said that they sent 2 young guys last week to attempt to finish the work. One of them said he did not know anything about doing that kind of work, so he had to bring his friend with him who my daughter said looked to be 14 or 15. This company did not hire a contractor that new what he was doing to make these repairs like they should have. The textured wall that was previously there looked like they pop-corned it like the ceiling. It does not even match the other walls. You can see where they taped the dry wall even through the heavy popcorn texture. They have paint all along the ceiling where they did not even attempt to be careful when they painted the top of the wall. Our grandson turned one in May and our daughter wanted to have his first birthday at their house for immediate family so everyone could see their house. Of course, this was not even possible. I know our country has been crazy with the Covid virus but there is no way a reputable business should handle a situation like this. My wife could not believe that for the last 6 months they have been living without being able to go into the living room. It is not a huge house so keeping our grandson out was not easy. The living room was basically his playroom until this happened. When you buy a house, you have a home inspection for a reason. This is so wrong. My wife took a few pics, but it is not a good representation of how bad it is. I suggested she contact a lawyer and make sure they get an actual contractor out there to do the job right. Not to mention they should have found the termites during their home inspection. This was so negligent.
Response from Xtreme Xterminating
Note that a high qualified contractor did come to the property and completed the repairs on the home for which the owners were well pleased with the outcome of their home. You never really get to hear the entire story with Google.
They are very professional and friendly..and very trustworthy. Highly recommended this company.
Response from Xtreme Xterminating
Thank you Ms. Shelly
We are extremely happy with their service. On time, and great job.
Response from Xtreme Xterminating
Thank you so very much Mrs. Judy
Stay far away from this Terrible Company. My interaction with them started with us noticing a serious structural area that destroyed by termites was not found during the inspection. Had to take the afternoon off just for them to "forget" our scheduled appointment. My relationship with them ended with a termination notice sent to me that they can no longer hold our bond because of the crawlspaces.
Response from Xtreme Xterminating
Thank you.
Contact Information
Phone
+1251-550-7699Address
18635 Wilters St, Robertsdale, AL 36567
Website
www.prewettpestcontrol.comHours
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