About this provider in Florence
For more than 90 years, Cook's has proudly served homeowners and businesses across the Southeast. Every member of the Cook's team reflects the vision and values instilled from the very beginning by John L. Cook. That's why we're known throughout Florence for our integrity, community involvement, and
Rating breakdown from customer reviews
4.9
747 reviews
Customer reviews for Cook's Pest Control
Kristen Dulaney
Between the guy who parked the spray truck down the road and proceeded to charge us for a visit, not knowing my fiance and i work from home and can verify we never received any services, and the one who parked in the driveway, ate his lunch, and then charged us after we canceled our contract and refused services, I'm less than impressed. They claimed they would have a manager call us to sort things out but, never did. They'll take any chance to charge you and I recommend you watch your billing
Provider response
Hello Kristen - I'm very sorry you had a negative experience with Cook's. We would love to discuss the issues mentioned with you directly but we've been unable to locate an account under the name on your Google account. If you're willing, please send your contact information to reviews@cookspest.com
Derek Hannah
They were good until we cancelled the service. Canceled in November of 2024 and they come out in January of 2025. We always pay for a year of service upfront just for clarification. They claim we owe a bill for a service we had cancelled already because of their incompetence. Well we go ahead and pay the bill and they send it to collections regardless. Do not ever use this company.
Provider response
Derek, thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations, and appreciate you bringing it to our attention.<br><br>Due to the confusion and your previous cancellation request, we’ve removed the January balance. Your account now reflects a zero balance, and both
william Brooks
Driver in truck 355A TDA-254 was riding my bumper in the right lane. Doing 55 in a 55 and was about 5ft from me. Eventually whipped in the left lane after several miles and flew past at least 15 over the limit. 12-18-26 at 2:40pm in killen. Update saw him doing the same thing to other vehicles and gave a rude hand gesture to one at a red light.
Provider response
Thank you for reporting this interaction. We take road safety very seriously, and I’ve shared this information with our Safety and Loss Prevention team for review. If you have anything further you’d like to share, please feel free to email us at reviews@cookspest.com
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Treatment and cost guides before you call
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