About this provider in Hurricane
Since 1927, Terminix has been Hurricane, West Virginia's trusted choice for expert pest control, termite extermination, and wildlife removal. Our licensed technicians use advanced technology to protect homes and businesses from ants, termites, cockroaches, spiders, bed bugs, mosquitoes, rodents, and nuisance wildlife…
Rating breakdown from customer reviews
4.7
62 reviews
Customer reviews for Terminix
Rita Keene
We received great service from our tech, Joshua. He was very knowledgeable and thorough. A super nice guy and very professional.
Provider response
Rita Keene, we're happy to hear you had such a positive experience with our team!
Chris Bias
Joshua did a great job, first time here & he took care of quite a few carpenter bees on top of the normal service. Very professional, great job!
Provider response
Chris Bias, reviews like this give us motivation and help us ensure we provide high-quality care.
Briana Blankenship
5 stars for my service person Joshua Burrell. He made sure to answer all question that I had to the best of his ability. He made sure to explain everything he was doing around my house.
Provider response
Hello Briana Blankenship, thank you; we appreciate your feedback!
Steve Spence
Josh did a great job. He is always welcome here.
Provider response
Thank you for the great feedback, Steve Spence! Our team at Terminix in Hurricane is always here to help.
kimberly cunningham
This was our first visit with our new terminex technician, Joshua Burrell. Joshua made sure to ask about any concerns we had. He seemed to be very thorough in the treatment process. Joshua was also very nice and professional!
Provider response
Your review makes a difference! Thank you for being a valuedTerminix customer!
JT Kirk
Ethan Stewart was very convincing when he put out his sales pitch, so I decided to try it. I received text on the appointment and all communications between Joshua Burrell, the technician who talked to me and did the treatment was very cordial and respectful. Thank you.
Provider response
Jt Kirk, thank you for your kind review; we are happy to pass along your comments to the team here at Terminix!
Derek D
I could write a book of how many bad experiences that I had. From being over charged to being told that I was going to get some money back that I didn't and only got two months credit after thousands in damage. Then when people were supposed to come they would try and guilt you of how busy that they were and not answer your phone call. There was a very high initial cost and then what was done you could do yourself for next to nothing and do a better job. One of the managers was very rude. They lied about their timing and were very unprofessional. Then after all this I call to cancel and they cancel the person coming the next day and I say OK thats fine and they still charged me another month. I can't even imagine if there is some 30 day cancelation thing and I hadnt seen them in months how they could cancel the visit and then think to charge me again. The customer service is super rude. They try to talk you into services up front for over 1000 bucks that you don't need. This is such a nightmare of a company to deal with. I don't know how anyone has said one positive review about them. This stretched out over a year and I am foolish that I ever called someone. Then the final spit in the face was the 81 bucks on my card after all of this. Rude and terrible people and I would also use the word shiesty.
Provider response
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience you may have experienced.
Shane Gibson
Joshua done a fantastic job! He was very thorough and asked if I had any questions. He told me about other things Terminix offered that would be helpful to me. I told him I would think it over and probably go with it in the near future. He explained everything in great detail and done a great job! Terminix should give him a raise.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Gary Groover
GREAT WORK, KNOWLEDGABLE,
Provider response
Your review makes a difference! Thank you for being a valuedTerminix customer!
Nesheda Overstreet
Joshua Burrell done a fantastic job. He did more than the other person I had years ago with terminix e did an extremely through inspection. Something I didn’t have before. Such an outstanding young man.
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Robin Hatfield
The technician was very thorough and polite.
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Lennix Hamilton
Don’t really feel as if they solved our problem and the price was ridiculous for the service we received!!! Complete rip off!Do better
Provider response
We would like to have a better understanding about your experience. Please reach out to us at socialmedia@rentokil-terminix.com at your earliest convenience and we will do our best to resolve this with you.
terry robbins
Service rep came out and quickly identified easy access areas and put out some traps. Traps could be kill on contact instead of the poison and glue type. We don't want to deal with injured rats, we want them dead. We were uncertain when we arranged the appt as to what type if traps he was talking g about but in our case due to infestations anything less than kill on contact isn't quite good enough. The confusion was on our behalf tho....first time we ever experienced a rat infestation, it is freaky at best. Company made us feel more educated about our situation and our next step is to stop them from attacking our home.
Provider response
Hi Terry Robbins, thank you for taking the time to leave a review for us at Terminix. We're happy we could meet your expectations!
Terry Shawn Belcher
Young man was very polite and helpful.. answered any questions I had..
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Melisa Taylor
Service was scheduled fast . The man that came out was so extremely nice professional and helpful . I love how he was down to earth and made me feel like me and my family mattered.
Provider response
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Julie B
Love our service. Joe always texts us and lets us know when he is coming and what he is going to treat
Provider response
Julie B, we're happy to hear you had such a positive experience with our team!
Jennifer Glenn
The tech is very nice and does a good job when he comes out. I have saw a big improvement since the last visit.
Provider response
Thank you for supporting Terminix! We're thrilled you had a great experience.
Valerie Wade
Joe does an excellent Jones and he communicates well with us. He’s thorough.
Provider response
Hello Valerie Wade, thank you; we appreciate your feedback!
Julia Pinson
Ryan Combes is professional and friendly. He does a great job spraying the house top to bottom. Thank a lot so much for all you do.
Provider response
Julia Pinson, we're glad to hear you enjoyed your visit.
Jean Kirk
Joe Milbee has been protecting our home from bugs for many years. He is always friendly and professional. After my husband was stung by yellow jackets twice while mowing, Joe went out of his way to check our yard and ensure that there was no nest on the property.
Provider response
Jean Kirk, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terminix.
Epperly Realty
We anyways have an excellent experience with Terminix. The tech calls before he comes and is always professional and friendly. We noticed since we started using Terminix we have almost no pest and rodents. Highly recommend Terminix.
Provider response
Epperly Realty, thank you so much for your high rating!
Saleem Salameh
David did great job! As usual thank you
Provider response
Hello Saleem Salameh, thank you; we appreciate your feedback!
Dawn Kinser
David always does a great job, goes above and beyond.
Provider response
Dawn Kinser, we are so pleased you enjoyed your visit to Terminix!
Alex M.
David did such a great job inspecting for rodents! I’ve had other exterminators and they didn’t look in half the places he did. I really appreciated that he explained what to look for. I had some rats decide to scope out my crawl space and was worried they were getting into the living area. He looked around and behind things and reassured me that they probably moved on. He told me how to prevent more from camping out at my place and even showed me where the holes were. Very thankful! Glad I switched to terminix!
Provider response
Alex M., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terminix.
Chastity Clevinger
First time trying them and it will be the last called twice to try to make me a appointment and they will say they have me booked and no one shows up and come to find out they didn’t even make me a appointment they have done this to me twice definitely don’t recommend
Provider response
Thank you for posting your experience on Google! We would like to address this matter further. Please send an e-mail to socialmedia@rentokil-terminix.com listing your full-service address or customer number, phone number and your review or service concern/request. We apologize for any inconvenience you may have experienced.
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