Orkin

Long-time customer here...and soon to be a very dissatisfied former customer, I am giving them two stars because for the last ten years they actually have had techs that went above and beyond...but I am not sure what has happened to Orkin. The last few months, the service in Franklin County VT has been as terrible as it gets. We used to be serviced every other month and then we were supposed to go to a monthly service which is yet to take place in our Barn in Montgomery Center. Our last few "appointments" have been a total disaster in poor communication. In one, we had made it clear that we had guests at the home and they still tried to visit that day! Leaving us to scramble at the last moment trying to cancel so our guests would not be bothered. Then we were actually staying in our own home and they never showed up...my wife literally waited most of the day and then miss their phone call when she stepped out for 30 min to bring me lunch...the guy didn't even leave a message so my wife didn't even know he called. She realized that something was wrong when she got an email saying that SHE had rescheduled. She then asked for a service yesterday (Tue 7/21) and got it scheduled between 10 and 12 noon. Then on Saturday, she gets a message saying that they are on route?? We said ok then...We stayed here waiting and when he did not show up, she called the 800 number. Apparently there was a scheduling problem and the guy was nowhere here. Fast forward to yesterday's actual appointment...he never showed up...my wife even has his text number from previous service and nothing. She then called the useless 800 number and was told that they would contact the tech and give her a call back. NOTHING! The sad thing is that we have been pleased with their service up until now...so if you live in Franklin County VT, I would recommend you stay away from Orkin until they get their stuff together. If you choose to go with them, I wish you good luck in getting someone there. New update 7/28: We received an email over the weekend telling us that our "new appointment" would be on 7/29. The window you may ask? 8 AM TO 6 PM!!! My wife and I laughed it off and said..."They are not going to make it." Just got an email telling us that we have been rescheduled for 7/30. Why my wife wants to give them another chance is beyond me. More to come! Final update: They never showed up on 7/30. We switched companies already. Best of luck to you Orkin!

Back office and member who came to the house 10/10. Highly recommend very knowledgeable. Dealing with carpenter bees and ants.

Writing this review in hopes of saving others from the headaches that Orkin provided me. I would sincerely recommend AVOIDING this branch altogether. As many other reviews have noted, the charges associated with hiring Orkin were NOT explained well. I signed up for a quarterly treatment program which was advertised to cost $165 for one service per quarter. The first bill I received was for $220+ because it included an "initial service fee" that was not explained to me. Then, two months later I received a bill for another $165 even though no additional services were completed. I called to speak with a customer service representative who struggled to explain the reason behind the two bills. This wasn't all that surprising as it took a solid 45mins just to choose a plan in the first place due to the complete lack of transparency regarding charges and service expectations. Despite being turned off by the surprise $220 charge, I paid both bills and continued with service. I then learned that Orkin's "quarterly" service contract actually bills you 5x per year, another $165 in surprise charges. After 4 services, not a single treatment was ever applied to the interior of my home. A service technician spent about five minutes spraying what I later learned was a mixture of peppermint and rosemary oil onto the exterior of my home in hopes of deterring mice and rats. They used the same exact mixture to "treat" for Asian lady beetles, according to one bill I received. Only once did they apply an actual insecticide to combat ants and wasps, and that product is readily available online for ~$50/gallon. By this time I had already paid over $800 to Orkin for... peppermint oil? On the outside of my home? To top it all off, after deciding that Orkin was absolutely NOT worth the money, I called to cancel my service and was met with a wildly inappropriate attitude from the employee who answered the phone. She told me that I was "on the hook" for two more treatments because I signed up for a quarterly plan despite wanting to cancel my services immediately. I pushed back and my plan was ultimately terminated, but not without a slew of sales-esque questions regarding my rationale. Apparently "because I want to" is not an acceptable answer when asked why I wanted to cancel my service. I'm not sure if all Orkin branches are as unprofessional as this one, but again, I highly recommend finding an alternative for your pest control needs.

Nick is amazing!!

A pro organization. Dustin arrived on time, educated me on what we were dealing with, and got right to work. I feel like I’m in good hands.

Since I was out of town, my experience via phone conversation with Nick was tops! He throughly explained what he was going to do and answered all my questions. Very personable with great confidence… love that!

Chris has been excellent to work with. Very prompt, knowledgeable and great customer service. Responsive and friendly.

The Service Rep was prompt and thorough and explained everything. Now when im not bothered by misquoted and ticks I will know who to thank!

Technician was early, friendly, and professional

Great communication and friendly and knowledgeable staff. I was really pleased with the level of thoughtful care for my home. Very professional.

Norman is the best! He has done a great job with my mice problem!

Great job as usual!

Inside and outside general pest control if needed. Occurs every other month.

Norm came this morning, just a few hours after we called Orkin to say we had ants in the kitchen. He put on his protective booties so no mess on the floor. He did his thing, gave us instructions, and was off. Perfect! Thanks!

Excellent service. Very professional. Highly recommend

Norm is the best. Had an inspection as I am a very paranoid person when it comes to pests. Lol he was amazing very kind, professional, knowledgeable, empathetic, and gave me reassurance even when I had lost hope due to my overthinking. I will update my review after my service which I'm very confident will be just as great experience as the one I already had with him.

Garage seal installation crew was excellent. However, my job (already paid for) was somehow overlooked in the office such that it took many weeks and multiple phone calls to finally get it scheduled.

Orkin . They sent a professional who was not only knowledgeable, but patient and understanding of my situation

Tyler was great. Extremely thorough in evaluating how the field mice were getting in. He was so neat, putting things back in place. He made it to our house after a major snowstorm. I expected him to cancel. Highly recommend!

Always on time and extremely courteous. Most importantly, they solved our mouse problem.

Very good, thorough

Our service provider was so incredibly polite and accommodating. He was professional and communicated clearly.

I appreciate that Orkin was able to schedule a tech to come inspect and treat on the same day I reached out. Tyler was timely and professional. He listened to my concerns, answered my questions, and applied the initial interior and exterior treatments for our carpenter ant problem. In the months since the initial visit, Tyler has continued to be a reliable technician. He has continued to be timely and communicative, and we’ve stopped seeing evidence of continued infestation (granted, it’s now the end of January, ants aren’t really active in this neck of the woods during the winter). Overall, we have found Orkin’s treatment for carpenter ants to be very effective and are happy with the service we’ve received.