Provider profile

JP Pest Services

4.9 stars from 372 customer reviews · 878 Hartford Ave., White River Junction, VT 05001

  • 4.9 out of 5 stars
  • 372 customer reviews
  • White River Junction, Vermont
  • Open 5 days/week
4.9
Rating
372
Reviews
Yes
Claimed
Yes
Website

About this provider in White River Junction

JP Pest Services mission is to protect homes and businesses with industry-leading pest control. While we’ve expanded our innovation and support, we remain rooted in the communities we serve, with a team of highly trained professionals dedicated to improving quality of life by eliminating pests from residential and…

Pests handledmicerodents
Praised forfriendlycourteousthoroughprofessional

Rating breakdown from customer reviews

4.9

372 reviews

5
348
4
12
3
2
2
3
1
7

Customer reviews for JP Pest Services

LB

Lisa B

4mo ago

Jeremy H. was very thorough in his inspection of our home during our quarterly inspection. He is a nice guy to deal with and an asset to the JP Pest team. We look forward to seeing him again.

Provider response

Your positive review makes our day! We look forward to serving you again soon.

KF

Kim Favart

4mo ago

Jeremy was professional, friendly and represented JP Pest with integrity!

Provider response

We love hearing from our satisfied customers. We look forward to continuing to provide excellent service. Thank you for being a valued customer!

LG

Linda G. (Mindy)

4mo ago

I have used JP Pest for my quarterly home inspections for the last 10 years and they have always been prompt, courteous and knowledgeable. My house was built in 1879 and has a fieldstone foundation, they have managed to keep all unwanted visitors away from the inside of my house. Jeremy, the tech that comes, is wonderful!! What a nice gentleman!

Provider response

Thank you for supporting us! We're thrilled you had a great experience.

MG

marci gallagher

5mo ago

Excellent service

Provider response

marci gallagher, thanks for leaving such a wonderful review. Customer experience and satisfaction are our top priorities.

JB

Joni Brennan

5mo ago

Dylan was polite, thorough, and reassuring. It’s obvious he takes pride in his work and wants his customers to be happy.

Provider response

Hi Joni Brennan, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.

JL

Jonathan Lifschutz

5mo ago

Jeremy was great

Provider response

Your satisfaction is our priority! Thanks for the amazing review, Jonathan Lifschutz.

JB

Jana Blake

5mo ago

My JP Pest tech specialist Jeremy, actually took the time to ensure that some past mouse casualties were removed from my attic and even reset a couple spring traps that I had placed up there awhile ago, which I was very thankful for. He also advised of some screen damage that I need to repair so that no rodents or insects can come in to the attic area! Thank you Jeremy for the excellent service provided!

Provider response

Hi Jana Blake, we’re pleased to hear that Jeremy is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.

JB

Jeff Ball

5mo ago

We have been with JP for 19 years, always a great job! Why do you continue to go up in price? 2 price increases in 2 years. I am going to talk with my wife, we might need to part ways and find another pest service.

Provider response

Thanks for leaving a review!

BD

Barbara Dec

5mo ago

Jeremy was wonderful. He always puts those coverings over shoes which I appreciate. He explains what's happening in he feds there was activity on trap. He also went the extra mile to go under home and block an opening to home. He truly cares.

Provider response

Your positive review is the best compliment! Thank you for being a customer.

RB

Robert Browne

5mo ago

Our regular specialist that comes is great. He’s easygoing and very thorough. He also has a great memory for names as he not only always remembers mine but also remembers my wife’s who I believe he only met once a while back. I can’t answer the questions about pricing as I’m not the one who pays those bills.

Provider response

We're constantly striving for excellence. Thanks for the positive review!

RG

Roger Goldenberg

5mo ago

Jeremy was thorough and very professional while being kind and considerate. Excellent work!

Provider response

Roger Goldenberg, thanks for leaving such a wonderful review. Customer experience and satisfaction are our top priorities.

SK

stephen kontyko

5mo ago

Jeremy did a great job. Lots of mice activity over the winter as one would except in New Hampshire in the woods. Restocked bait traps as needed. No other concerns until spring time pests come back!

Provider response

Thank you for supporting us! We're thrilled you had a great experience.

JM

Jeff Myatt

5mo ago

Courteous, knowledgeable and friendly services as always.

Provider response

Your positive review makes our day! We look forward to serving you again soon.

JG

John Garoutte

5mo ago

Thankfully wasn’t that big roach guy from men in black

Provider response

Your positive review makes our day, John Garoutte! We look forward to serving you again soon.

JC

Jacqueline Chase

5mo ago

Alexander was very knowledgeable, pleasant, and worked very efficiently. He answered all of my questions and was very helpful.

Provider response

Hi Jacqueline Chase, thank you for taking the time to review us and for letting us know that Alexander provided exceptional service! We will be sure to let their Manager know they are doing a great job!<br>

VF

Vince From NH

5mo ago

Jeremy thoroughly inspected all areas inside and outside my house, garage, breezeway and shed that mice or other pests might be when trying to enter or active. Jeremy removed a dead mouse from my shed. He removed old bait and put in new bait. He gave me a comprehensive information about the areas where mice were most active as well as areas where there was no or minimal signs of mice. Jeremy was friendly when talking to me.

Provider response

We're thrilled you had a great experience! Thanks for being a customer!

NS

Nina Schwartz

5mo ago

We’ve been dealing with JP Pest Services for almost 10 years & are satisfied with their services. They are professional, responsive & courteous. They’ve met any concerns quickly & efficiently. I would recommend them.

Provider response

Nina Schwartz, we're so grateful for your positive review! It means a lot to our team.

T

T

9mo ago

5 WEEKS. As a tenant of someone who hired these guys, I have NOTHING good to say. 2 weeks for them to come out in the first place. It has been THREE WEEKS of "waiting" for these rodents to leave on THEIR own. This is 3 weeks AFTER the one way doors were installed. And the last time they came. Usually, the rodents would be gone well within 2 weeks. Over a month of not sleeping, but hey! Let's do NOTHING. Think that maybe, just MAYBE they missed an entry point???? I put them as overpriced because when there's a contract, you shouldn't have to go without sleep for over a month. They should have come back by now to check and make sure they didn't miss an entry point . And in the very least, tell people what to do when it's been THREE WEEKS and the rodents are still in the ceilings and walls. I have no chewed through anything and don't see droppings anywhere. So my stupid girl common sense says something else needs to be done other than just wait for another month before they decide to give a damn about their customer and do what they were paid for. Oh yay! UPDATE. THEY WON'T EVEN BOTHER TO COME BACK FOR ANOTHER 3 WEEKS. I HOPE THE OWNER OF THIS BUILDING SUES THEM.

Provider response

Thank you for bringing this to our attention. We’re sorry to hear that you've had a frustrating experience. Your business is important to us, and we would love the opportunity to correct this. Please contact our office and provide the name on your account, a phone number we can reach you at, as well as your service address so our management team can look into this. We hope to hear from you soon.

NM

Nicholas McCourt

2y ago

no call back

EC

Eugene Cimis

3y ago

I was denied the service originally promised to me when I first entered into a relationship with JP Pest. This occurred this past summer and early fall . What I was led to believe I would receive for the level of service plan I had was not true. When I sought relief I was denied any help except for additional funds . I’m sorry to say I will be seeking an alternative services provider in the future.

Provider response

Hi Eugene Cimis, we regret to hear we did not meet your expectations. We will be reaching out to see how we can improve our future service.

RM

Rinn Mullen

3y ago

I had these guys at my house to help with a yellow jacket issue ue in my attic that is converted into my bedroom. They went in the crawl space and sprayed away, but I am still seeing yellow jackets in my room. The gap that is in the crawl space, they never plugged up. Literally a 1 inch space. I would even have provided the gap filler. I'm allergic to these things and they were informed of this. I also signed up for a year long package to help deter mice this winter and they haven't contacted me for that appointment either, but they can take my money!

Provider response

Hi Erin, thank you for letting us know your concerns. The program you signed up for has a full warranty so we will come back and retreat for you at no cost to you! I will have someone contact you within the next 30 minutes to schedule that no cost service with you. Have a great day!

CJ

C Jacobs

3y ago

They refused to help with invading insects in my home. They say they are a preventative service only, and yet I saw reviews from people saying they had insects in their home that were exterminated. Disappointing service, will be taking my business elsewhere.

Provider response

Hello, we have searched our system and we are unable to find anyone under this name. Please contact us to rectify any misunderstanding at 603-673-2908 or customerservice@jppestservices.com. We look forward to hearing from you!

WH

William Healey

4y ago

Would not recommend them to anyone. They will tell you a 4 hour window and not show.

Provider response

Hi William, I am so sorry you had an experience like this. That is not how we like to operate so I would like to look into this further. I have searched you last name in our system but can not seem to find an account to research. Please give us a call at 603-673-2908 or email us at customerservice@jppestservices.com so we can find your account and resolve the issue!

JW

Jackie Wendt

4y ago

This company policy is to get paid whether they complete the service in the contract or not. There is no accountability as long as their employee shows up and walks around the property without completing work. They will threaten to send you to collections when you contest the service was not completed. This is the true definition of a corporation, they could care less about the client or service..... After posting this review, I received a call from the territory manager who returned to the worksite and reviewed my contract and phone calls with the company representatives. I was satisfied with his reponse to my concerns. He handled things in a proficient and professsional manner.

Provider response

Hi Jackie, I am so sorry you had less than desirable experience with us. I have asked one of our Territory Managers to reach out to you directly, to schedule an on site inspection to address your concerns. They will be in touch soon and I hope we can figure out a solution!

JM

jaylin mcneil

5y ago

Very poor customer services, in it for the money

Provider response

Hi Jaylin, we are so sorry to hear of your unsatisfactory experience; the fee has been removed from your account in light of the circumstances. We understand the impact that the coronavirus pandemic is having on many of our customers and the communities we serve. We continue to work with those impacted, and helping to provide solutions that make the most sense for meeting their particular needs. Please don’t hesitate to contact us with any further concerns or feedback.

RH

rae hess

6y ago

very hot afternoon worker did not wear a mask when in our house although he did use foot coverings. i was told by receptionist, Louanne, that worker could get up to 2nd story eves. i was surprised when only one man came vs. two with no ladder. he said we can only spray up to 15 feet. there were many carpenter bee holes that could not be reached without a ladder. also many wasps nest too high to reach. was not told this was an extra charge. sooo this was a big disappointment. hope he got a good start on the mouse population but insects ,,,,I don't think so. would not recommend. i wish that i did not sign a contract.

Provider response

Hi Rae, we are so sorry to hear that we weren't able to treat for all pests on the property. It's true that under the Home Quarterly Program, we can only treat for wasps and carpenter bees up to 15' off the ground, which is about as high as the 2nd story eaves. Unfortunately, in the uncommon case where they are found closer to the peak of a high roof, we are unable to include that in the regular program, which is why we offer a separate service for it. In regard to not wearing all appropriate personal protective equipment, we are so sorry to hear this and can assure you that it will not happen again! We are very careful to abide by all recommendations by the CDC, and have since re-enforced our PPE policy with all service professionals to ensure that it is an instance that is not repeated. We so appreciate your patience and understanding. If you would like to discuss this further, we encourage you to give us a call at (603) 637-2908, or email us at customerservice@jppestservices.com. We look forward to the opportunity to make things right for you!

KD

Kelly Dunham

6y ago

They suck

Provider response

Hi Kelly, we're so sorry to hear that your experience with us did not meet your expectations. We would love to hear more about why this is, so that we can hopefully correct the issue and improve for the future. If you could please give us a call to discuss, we would love to hear from you!

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