About this provider in Universal City
Book your free inspection today! Northeast San Antonio’s top pest control experts, Massey Services, offer a No-Nonsense, Money-Back Guarantee trusted by over 1 million customers. Voted #1 best pest control company, we provide professional services including pest control and termite treatment. When you search for pest…
Rating breakdown from customer reviews
4.7
541 reviews
Customer reviews for Massey Services Pest Prevention
Eugene Smith
Mike Gonzales is extremely honest, capable, and pays attention to details. When it is time for our quarterly pest control services, we always request Mike as the technician to perform the work at our home. We have relied on Mike for several years and we have never been disappointed.
Kortney Petkovich
Josh is the best! We really appreciate that the same person comes out to our house every time, he’s so respectful and professional!! Always does a thorough job! He’s the reason we stay local customers!
Provider response
We sincerely value your feedback, Kortney! Josh's professionalism and thoroughness reflect our standards. Thank you for remaining a loyal customer!<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Richard's World.
Eduardo from universal city pest control Massey’s pest control awesome job friendly person.
Provider response
Thank you Richard for recognizing Eduardo's pest control service. Massey Services appreciates your positive feedback.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Jeffrey Eicherly
Josh was fantastic! He listened to our concerns and did the appropriate service to address them. Each and every time Josh comes out to do our pest control. He is courteous, knowledgeable and professional.
Provider response
We are overjoyed to hear about Josh's fantastic pest control service, Jeffrey! Massey Services appreciates your recognition of his professionalism.<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.) <br>
Dennis Lamm
Jordan arrived right on schedule and performed my service efficiently and completely. Jordan was very friendly and kept me informed of the work he was doing.
Provider response
Thank you immensely, Dennis! Jordan's efficient service and friendly communication exemplify Massey Services commitment to excellence.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Jesus Siegel
Horrible services. First time was great honestly! But after that they never came when scheduled either late or next day. Never came when I was home like an asked multiple times (to my tech and Jonathan or jimmy the GM) . Even after telling them I wanted to be home. They kept sending people when I wasn’t and charging me still(even when services were not complete) Took 4 months to cancel and still charging me for services I didn’t even want in between that time. I wanted even more to be done and would have spent all the money but these people can’t even come spray on schedule.If I could I’d give 0 stars.
Provider response
We sincerely apologize for falling short of your expectations, Jesus. Your experience with our scheduling and billing procedures is concerning and we understand your frustration.<br><br>Your feedback is valuable, and we would like to make this right. Please email us at wecare@masseyservices.com with your property address and mention this review so we may properly address this situation and work towards a resolution.<br><br>Kind regards,<br>Massey Services Customer Care<br>
Katia Soto
Let’s just say… the bugs have officially been evicted with no notice and no chance of appeal! Susan was the first to help me out and she was awesome—super friendly, explained everything so clearly even the bugs probably understood they were about to get kicked out. Then Jordan showed up like the bug terminator 💪 He handled all the ugly little intruders and made sure my house was taken care of. Super friendly guy and great communication the whole time. 10/10 recommend!
Provider response
Your positive feedback is appreciated, Katia! Susan and Jordan delivered exceptional pest prevention service. Massey Services values your recommendation!<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Eric Staten
Andrew is great. Always thorough and makes sure our needs are met.
Provider response
Thank you for your wonderful feedback, Eric. Andrew's thoroughness represents Massey Services commitment to excellence.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Rob Ham
Andrew removed a rat snake out of my garage and recommended me to install metal plates at the garage door entrance so I asked him when can he do the job he said tomorrow. Thanks for going above and beyond see you tomorrow!
Provider response
We are thrilled to hear that you were satisfied with our service, Rob! Thank you for choosing Massey Services. We appreciate your business and look forward to serving you again in the future.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Jalyn Mckinney
Jordan was great!
Provider response
Thank you for sharing, Jalyn! We are thrilled Jordan provided excellent service.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Brenda
Jordan did a great job as always, thank you!
Provider response
Thank you for sharing your experience, Brenda! We appreciate your continued trust.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
D C
Technician were Josh and Andrew. Great Team. Walk me through every aspect of what they were going to do and made sure they took care of every concern I had about scorpions, bugs, and sealing for my home. They literally walked, sprayed, sealed every inch of my home. Incredible. I’ve never had any other company do this. They make sure ur issues/concerns are taken care of. I look forward of having this team come and take are of all my pest issues.
Provider response
Thank you immensely for your wonderful feedback! Josh and Andrew's thorough service represents our commitment to excellence.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Mario Stout
Eduardo provided excellent service, he very friendly 👏 and knowledgeable of pest control services. He has 5 stars and has provided superb and quality service
Provider response
Thank you for your kind words, Mario! Eduardo's excellent service and knowledge reflect our commitment to quality.<br><br>Refer Friends – Earn Rewards! Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer! Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)<br><br>Have a great day,<br>Massey Services Customer Care
Eugene Feliciano
Jordan always communicates and gives us updates on our house's current condition to pests based on the season.
Provider response
Thank you Eugene, Jordan's seasonal pest updates demonstrate Massey Services commitment to comprehensive pest prevention communication.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Angela Gagnon
Eduardo is very pleasant and help me with my roaches problems, thanks Eduardo
Provider response
We are pleased to hear Eduardo helped resolve your roach problems, Angela. Massey Services appreciates your feedback.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Thomas Williams
Eduardo service my unit and did a great job than you
Provider response
We are thrilled to hear Eduardo provided excellent service, Thomas! Thank you for choosing Massey Services.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Marcy Dungca
Jordan is awesome! Always has a sunny disposition every visit. He informed me of the issues he found around my home…bees nest and took care of it. Thank you, Jordan! See you next month!
Provider response
Thank you, Marcy, for your positive review of Massey Services! We're glad to hear that Joe provided you with excellent service and took the time to explain everything to you. <br><br>Thank you,<br>Massey Services Customer Care
Marguerite McCormick
Isaac from Massey’s did his usual excellent job with pest-control at mh home.
Provider response
We are privileged to hear Isaac provided excellent pest-control service, Marguerite. Massey Services appreciates your continued trust.<br><br>Massey Services Customer Care<br><br>Refer Friends – Earn Rewards!<br><br>Just have your referral call 1-866-302-7950 or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that you’re “Passing It On.” There’s no limit to the number of people you can refer!<br><br>Pass it on and Earn Today - Massey Services, Inc., ( www.masseyservices.com/earntoday/.)
Danielle Gatica
DO NOT USE THIS COMPANY. Horrendous service. After MONTHS of trying to cancel service, they continue to send technicians out to my house while I’m at work & charge me. Cannot express enough what an absolutely horrible business this is. They will rip you off, trust me. And just editing in response to the blatant lie that I have been contacted & left multiple voicemails in their response to this review. Backpedaling garbage. Do not trust this place.
Provider response
Good afternoon, Danielle<br><br>We understand your frustration and can see the Corporate Office has been trying to reach you at the number we have on file. Upon reviewing the notes, they have left several voice messages. Could you please email us at wecare@masseyservices.com and provide us with the best number, date and time to contact you. We would like to resolve your concerns quickly, as this is not the caliber of service we strive to provide. Thank you, we appreciate the opportunity and look forward to making this right. Once again, our apologies. <br><br>Thank you,<br>Massey Services Customer Care<br>
Trevor
In my 67 years of living, having dealt with pests all of my life growing up in the Bronx, this is the WORST service I have ever had in my entire life. My rat problem will not go away and CJ was rude and not helpful. Been with the company for a few years and ever since they switched my technicians (used to be Paul, now some other “technician”) my yard and my house has had a rat and ant problem. Now that the winter is here, I am worried for more rat and ant activities.
Provider response
Good morning, Trevor<br><br>We are extremely concerned to hear about this experience, and we sincerely apologize for any inconvenience caused. Please kindly email your full name, property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.<br><br>Once again, our apologies.<br><br>Kind regards,<br>Massey Services Customer Care
Joe Black
Random guy tried to unlock my door without knocking and then had the nerve to have an attitude and refused to spray my house when I told him moving forward to please knock….I tried calling customer service and they brushed me off claiming “they dont deal with complaints” I will never use this company or their services again.
Provider response
<br>Thank you for bringing this to our attention. We regret not having met your expectations regarding your service. We would like to get your feedback directly to our Corporate Office for an immediate review. Please kindly email your property address, and mention this review, to wecare@masseyservices.com and we will ensure it receives the proper attention.<br><br>Massey Services Customer Care
Josiah Blackwood
Random guy tried to unlock my door without knocking and then had the nerve to have an attitude and refused to spray my house when I told him moving forward to please knock….I tried calling customer service and they brushed me off claiming “they dont deal with complaints” I will never use this company or their services again. The man claims his name was Brandon.
Patsy Mcglocklin
I signed up for pest control without anyone doing an inspection. They said( you have snow fleas). I was getting bitten all over the place and we had come off a n Alaska cruise and it seem to make since so the young lady sold us a flea and tick package too both I our homes and cars now $ 700 dollars later we still have a problem.We had already had treated our yard cars and house and dogs fir fleas and ticks but she said these are not our kind. I called a week later to tell them that the treatment did not work since they are not fleas or ticks. The lady sId she would have someone that fri 9 to 12 but no one ever showed up I called again and she said oh you are scheduled on Monday. I had told her before that we would not be here we where going to be on a 3wk cruise and it would have to be when we got back so the 23 their no one comes the 24 no one comes I call them again and they said they where supposed to thar day Noone shows..they said that they would send someone out the next day he sees ants everywhere in the kitchen roaches that I had to kill. I told them I don't know what these bugs are but they r biting me and my dogs husband. He said he didn't see any other bug even though Ishiwed what came off me and my dogs. I got a skin infection from these things. I have bites all over me and he made up one excuse after another I told him I wanted a refund abd that was it to cancel our contract and a full refund. DONT USE THIS CO. UNLESS YOU WANT TO GET RIPPED OFF .Patsy Mcglocklin
Provider response
Thank you for your feedback, Patsy. We apologize for the unpleasant experience. We have escalated your information to our Corporate Office, and someone will be reaching out to you directly to address the issues and work toward a resolution.<br><br>We appreciate you bringing this to our attention and will do everything we can to make things right.<br><br>Sincerely,<br>Massey Services Customer Care
C G
Usually i don't take the time to write a negative review. But the customer service & communication was horrible. They would not "sign me up" for a service until a SALES guy had to come out. $80 per month. Nice guy but he was there just to get me to sign a contract. Then the tech came out - nice nice guy but he didn't really do a detailed dewebing, seeing issues etc. Massey was the pest company the new build community was using on the houses. Mine sat for 4-5 months until I settled on it. The place was over run w/ ants, spiders, fire ants, bees...and these guys didn't seem to get the severity or really care. 1st night on an air mattress waiting for furniture...was a sleepless night worried about bugs! I emailed them twice - still no response. I hired another pest control company because the guy was servicing a house on my street. This kid is a shining example of customer service! He spent an hr removing cobwebs, spraying AGAIN for fire ants that came back in 7 days, $15 less per month and I receive auto updates. Go Magna Pest control! I am sure Massey is good but that just wasn't my experience.
Provider response
Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve encountered with our service and communication. Unfortunately, we are unable to locate your account with the information provided. To help us investigate and address your concerns, please email us at wecare@masseyservices.com with your full name, property address, and mention this review. Once we receive your details, our Corporate Office will reach out to you to discuss the situation further. We look forward to your email.
Reggie Ramirez
Dear massey owner, I am writing to express my frustration with the recent service performed at my vacant property. The technician was scheduled between 9-12 but never showed up. After multiple calls to your office, I was told the job was done. Upon inspection, I found a mess left behind, with kitchen drawers pulled out, appliances moved, and a significant water leak caused by the technician's careless use of equipment. When I reported this, Jonathan Martinez, who claimed to be a manager, was extremely unprofessional, calling me a liar and refusing to take responsibility. This level of service is unacceptable, and I am requesting immediate action to address the damage caused and an explanation for this behavior. Please have your actual manager, Greg, coach you on how to take care of your customers and own up to the actions of your employees.
Provider response
Thank you for bringing this to our attention, Reggie. We sincerely apologize for the poor service and unprofessional behavior you encountered. This is not the standard we uphold. Our Corporate Office will be contacting you directly to address the damage caused, provide an explanation, and ensure this matter is resolved. Your feedback is vital, and we appreciate the opportunity to make this right and improve our services. Thank you for your patience, and once again, our apologies. <br><br>Thank you,<br>Massey Services Customer Care<br><br><br>
Melanie West
I signed up for a yearly service agreement. The sales person appeared knowledgeable and professional. He called to ensure my service could be scheduled for a set date and time. I took off work early.The worker never came. I called twice to be told by the call center that the manager had been called and I would get a call from the technician shortly. Both call center workers assured me that I would get a call. The next morning I received a call from a very apologetic scheduler noting an error in scheduling. I was assured a worker would be coming out that day. The time came and went. No call, no worker. I called to confirm the worker was coming. I was advised that I was not on the schedule and that an email would be sent to the office to let them know of the situation. The worker advised me at no time was a manager called the night before, as all they do is send an email. I thanked her for her honesty. Super disappointed with the integrity of the workers and the waste of time invested. What happened to showing up to do the job? Wondering if the workers can be trusted at all.
Provider response
Ms West, Thank you so much for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience, and completely understand your frustration. We would like to escalate this to our Corporate Headquarters, as Total Customer Satisfaction is our number one priority. Although, with the information given, we were unable to locate your account. Would you mind providing us with your property address by emailing wecare@masseyservices.com and mentioning this review. Once again, our apologies. Thank you, we look forward to your email. Have a nice weekend.
Hector Trevino
This by far has been the worse service out of any vendor I have ever used. It was a bad sign when the technician was late to the first appointment without any notice. The second appointment was scheduled and the technician never showed up or called. I called the office and they had no record of the appointment so they scheduled a new appointment and the technician never showed or called about that one either. The lack of communication is embarrassing. They also have no confirmation emails or text to keep record of all these mishaps on their end. I recommend going elsewhere and staying far away from these guys.
Provider response
Mr. Trevino, Thank you for contacting Massey Services. We sincerely regret this negative experience and to have lost your business. Your feedback will be forwarded to the Regional Manager and our corporate office. You will be contact to discuss your concerns. We hope to earn your business back in the future. Thank you
Jeff Fitzwater
Today I was at home when I noticed a male individual in my backyard. I was about to call the police when my wife mentioned that the post control was scheduled for today. When I confronted the technician why he let himself in my yard, he stated he rang the doorbell. The fact that I have large dogs will bark at the door proved here was lying. I told him I knew he was lying, and not only did he have to undo the latch he had to move objects blocking my gate. I called to complain but they don't have a manager on duty! There won't be a next time as I'm cancelling my service. I won't give money to company that excuses the illegal behavior of their employees. The manager did eventually call me, only to say that the employee disputed my claim. So much for customer service!
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