Provider profile

Pest Management of Texas - Sachse

4.1 stars from 27 customer reviews · 6316 Industrial Dr, Sachse, TX 75048

  • 4.1 out of 5 stars
  • 27 customer reviews
  • Sachse, Texas
  • Open 5 days/week
4.1
Rating
27
Reviews
Yes
Claimed
Yes
Website

About this provider in Sachse

Pest Management is a complete pest and termite control service company. We specialize in commercial and residential home protection, from one time to annual service. 100% guaranteed results. We are not happy until our customers are completely satisfied.

Rating breakdown from customer reviews

4.1

27 reviews

5
20
4
1
3
0
2
1
1
5

Customer reviews for Pest Management of Texas - Sachse

SS

Stephen Speciale

3mo ago

This company is awesome. Very responsive, provides helpful information/suggestions based on pest/termite treatment options, and is timely with service. Beverly is GREAT and always a pleasure to work with.

Provider response

Hi Stephen, Thank you for the fantastic review. We are thrilled you had a great experience with our company. Your kind words mean the world to team. I will make sure to pass it on to Beverly. We look forward to providing you with excellent service in the future.

RR

Rehan Rizwan

7mo ago

Very poor and unprofessional service and I couldn't believe it when Jeremy said he is done but left so many spot to spray and check. I just know not use their service again.

Provider response

Hi, Thank you for your review. However, I believe you left this in error. We do not show you as a customer. We do not have an employee named Jeremy. Please update your review to the correct company. Thank you.

EH

Ernesto Hernandez

2y ago

Update: The company has completed the german roach treatment. And the owner has resolved my original issue. Roaches are 99% gone now!

Provider response

Mr. Hernandez, we apologize about your recent experience. We will have quality control contact you and get this corrected immediately. We strive to deliver top quality service at all times. Thank you for your review.

RG

Robert Guess

3y ago

I wanted to use a local business so I called them and reached someone right away. It was easy to schedule and they came out quickly and on time. Very knowledgeable technician. So far the treatment appears to be working.

Provider response

Mr. Guess, thank you for your review and being a valued customer of Pest Management. We appreciate your business.

LS

Lisa scott

3y ago

They said if they didn’t clear up within 30 days they would come back and do it again. I’ve been contacting them and sending picture of the roaches that pile up exactly where I told the man that came out. They are worse now then before. Paid $200 for a 10 minute job because that’s how long he was at my house. And I’m sure outside wasn’t sprayed either. I did everything on the list that I was told to do and I feel like they didn’t even spray anything. Very disappointed.

Provider response

Mrs. Scott, Thank you for your review. We apologize you did not have a good experience. We strive to provide a high quality service for all our customers. I have contacted our quality control department and should be contacting you on your service. Thank you for being a valued customer.

ES

Erich Schlarb

4y ago

Great service, friendly and professional !!

VC

Victoria Cox

5y ago

Love this company! They have helped us so much! Highly recommended!

Provider response

Thank you so much for your review. We appreciate your business.

CJ

Casey Johnson

6y ago

I used Pest Management of TX for over a year. I called for a respray due to seeing some spiders before they were due to come out for our quarterly spray. The tech that came out ended up spraying our whole house & changing for our annual spray that wasn’t due for another month+ I planned on redoing our annual contract so didn’t fuss too much about it. We ended up putting our house on the market for personal reasons & we are moving back to our home state. I called to cancel our contract & was told we weren’t even due for it yet so not sure why I’m paid in advance I said yes but fine the paper work where I payed in advance due to your techs mess up. They looked everything over & agreed to refund me. Crystal called & let me know she has to get it approved thru her boss. She ended up following up with me & they took out roughly $100 of my refund because they sprayed the house in advance BECAUSE OF THEIR MESS UP! I’m just annoyed at the whole situation & I think they should have spoke with me before doing the refund on the amount. They messed the whole situation up & I should have been refunded my full amount. You don’t charge people in advance & even with the original payment I was supposed to have 3 payments taken out & they messed up & took it all at once. I’m glad we’re moving & wont have to deal with them anymore because this has just burned me, even if it is a “small” thing. They messed it up altogether & should have taken care of the customer.

Provider response

Mrs. Johnson, Thank you for your review. Pest Management strives to provide the highest quality customer experience and service. We saw the error in the accounting department with the 3 payments and made the proper corrections on the miscommunication in our office. We sincerely apologize for the inconvenience. Service was provided as per our service agreement with you and are 100% warrantied until November 2020. Please contact our office if you have further questions regarding our agreement. We appreciate your years of business with us as a valued customer and wish you the very best with your move.

CS

Christopher Stewart

6y ago

I’ve used this company for years. Very knowledgeable and friendly. I strongly recommend this service!!!

Provider response

Thank you for your review Chris. We value your business and will always strive to provide you with excellent service.

TL

TJ Lattanzi

6y ago

We’ve used Pest Management for many years. They’re one of the only companies who will service the entire yard along with the perimeter and inside. Their prices are outstanding. Between quarterly services they will come out and treat other issues, when needed. Very professional on the phone along with professional technicians.

Provider response

Thank you so much for your review. We look forward to many years of providing you with excellent service. We appreciate your business.

TC

Todd Cote

6y ago

Great humidor and lounge area. Was expecting a few more low price deals in store.

BM

Brad M

7y ago

Professional quality service every time. I'm a customer for life.

AM

Anthony Mason

7y ago

Service was excellent. Tech was knowledgeable and nice.

TB

Tayisha Bell

7y ago

Pest Management have been great through out the whole process of getting the Rats out of our building

SC

Sara Cuzick

7y ago

Fantastic service on the phone and in person. Everyone is very detailed in what services they offer and understanding of your concerns.

DW

Danny Wilson

7y ago

We’ve been using Pest Managment of Texas for several years with several different businesses. They’ve always done a great job for us. I’ve always appreciated how quickly they come out for any warranty service issues that pop up in between regularly scheduled treatments. I highly reccomend using them.

DF

Dustin Flynn

7y ago

Great company to work with! Very fast service with scheduling, invoicing, and communication. Service techs are very friendly and knowledgeable. Highly recommended!

RV

Russell VanDine

7y ago

Pest Management of Texas is always there to answer any of my questions and, concerns. Their office staff is very friendly and, professional. And of course I certainly wouldn't want to forget to mention the excellent technicians that have served my home. They are awesome. They will also answer my questions and, are very thorough. This company is number 1 in my books.

MM

Melissa M

7y ago

I have used Pest Management for many years and have been extremely happy with their support and honestly. They have always treated me fairly! I highly recommend this company and will continue to use them and recommend them to all my friends and neighbors.

AP

Alycia Poindexter

8y ago

very rude receptionist.

Provider response

Thank you Mrs. Poindexter for your review on our receptionist. We have researched our database and inquired for anyone who may have spoken to you. We take all reviews very seriously as we strive to provide top quality customer service at all times. Unfortunately we did not find anyone who may have spoken to you, nor are you in our database. In the past we have gotten reviews from consumers that have mistaken us for a different company. If you have questions please feel free to contact us.

SM

Shannon Mullin

9y ago

I used Pest Management for a year, but only because I had already paid for the full year up front. The first service, I had to REMIND the guy to go into my attic and my garage like they said they would do when I first called for service. Then, they only treat your yard up to 10 feet from your house. If you want your full yard treated, that's additional $$. I didn't know that when I first signed up for service. He was at my house for less than 10 minutes on the first visit, and less than 5 minutes on the last 3 quarterly visits. I had to call them to schedule my third quarterly treatment because they just "forgot" to call me and schedule it, which meant I had to wait quite a while before they came out. They aren't the most expensive out there but for the money I paid, I should have had much better service. They had to come out and retreat a few times. Before you hire these guys, do your homework and call around. I found a MUCH better company for this year, and I paid less.

Provider response

Thank you for your review. We apologize that you didn't have an optimum experience with our company. Pest Management strives to provide a quality, cost effective service for all our customers. We have a highly effective CSR and database reminder service for our customer service in 99% of the cases. We also have all our trucks live and recorded GPS tracked 24 hours a day. So we know the exact time spent with every customer from start to finish. We are always happy to provide those reports to our customers if requested. Again thank for you review as Pest Management appreciates your input in ways we can improve and always provide outstanding service for all customers.

SG

Steven Gould

9y ago

A reliable, knowledgeable pest control company that has served our house for many years now. When we were looking for a pest control company at our businesses about 3 years ago I contacted them to see if they did Commercial work and they do. Since then they have proven time-and-time again to be more than just a service provider but a true business partner helping us find just the right solution for our businesses at the right price.

CF

Candace Franklin

10y ago

I called to schedule an appointment for ants. Told the gentleman we had what I called sugar ants and he said they were called pharoah ants but are the same thing. I was told it would be $90.00 dollars so I scheduled for them to come out. They came out 5 days later and told me it was $193.44 to spray for pharoah ants (sugar ants). I told the guy Chris I was told 90 and he informed me the guy who answers the phone doesn't know what he's talking about. Very unprofessional in my opinion and a waste of time. You can't tell someone one thing then get to their home and change it and still expect their business. Just be honest from the get go, honesty goes a long way!!!!! By the way we are new to the area (just bought a home) and have always been big supporters of using companies in our local town versus big businesses out of dallas. Being a local business I would think you would want to keep a good reputation, I hope from now on you will be honest with your future customers.

Provider response

Mrs. Byrd,<br><br>Thank you for your review.<br><br>We apologize for any misunderstanding. Since we try to accommodate all situations involving pricing and do our best to properly identify the nearly 16,000 different species and sub species of ants in Texas. Our pricing starts at $90.00 depending on the species of ant. Some common ones require follow up treatments to completely remove them from homes and business. Until a service technician comes out to properly identify each situation and customize the best service for you. We can only give starting prices from the office. All of our customers service representatives do our best to help, so the customer understands these are only starting prices until proper identification can be done.

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