About this provider in Pasadena
Depot stocking professional pesticides, swimming-pool equipment & other lawn & turf gear.
Rating breakdown from customer reviews
4.7
1,540 reviews
Customer reviews for Solutions Pest & Lawn
Riker 6305
I’ve been a long time customer of this business and I really haven’t had a problem until now. Of course not having any problems I’ve never had a reason to contact customer service until now. And we all know this is the point where you really see how a business operates and treats its customers. They failed miserably. I tried contacting customer service several times with zero response concerning an electric pump sprayer I had purchased from. I was simply asking by email as they directed me to us
Sherry Shantell
The company seems to have no regard as far as shipping is concerned. I decided to go with them because they had the most economically priced products but sometimes you’re gonna have to pay a little bit more to get better quality customer service and to actually receive the products you ordered. My advice is to shop around The bad review was left because it takes you guys hours to respond on top of that I didn’t want my money back. I want another product to be re-shipped every time you told me t
Provider response
Sherry, <br><br>You and I were working on the reship or the replacement. We wanted to ensure that you had all of the information before we processed any refund/reship. We corrected the damaged shipment and got you the result you were requesting. Not 100% certain why you left a bad review.
Abbas Jessa
I ordered 20 gallons via Amazon. The product itself appears to work well and delivery was timely. However, I'm having serious issues with fulfillment and returns: I only received 19 of the 20 gallons because one box arrived damaged and was replaced with a box containing 3 gallons instead of 4. I provided photographic evidence (including the different-colored replacement box) but have not been refunded for the missing gallon. I returned 5 unused gallons at my own expense ($117 in USPS shipping
Provider response
Abbas,<br><br>The customer service agent only needs the tracking. Even if the product didn't arrive, the proof of tracking will yield enough proof that we can get you refunded. The customer service agent is only asking the bare minimum. We can't issue a refund on a trust me, I sent it back message.
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Treatment and cost guides before you call
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