About this provider in Hurst
Got Bugs? Appointments on the Hour!! Polite, uniformed and experienced pest technicians solve your problem the first time with safe & odorless products. Saturday appointments available. We specialize in Termites, Ants, Bedbugs, Roaches, Spiders, Mice, Rats, Scorpions, Fleas and every other creepy crawly pest you find…
Rating breakdown from customer reviews
4.8
365 reviews
Customer reviews for Metro Guard Termite & Pest Control
Stacy Angel
He was friendly, knowledgeable, and answered all of my questions.
Provider response
We're delighted to hear that you had a positive experience with our team and found them friendly and knowledgeable. Thank you for your feedback!<br><br>MG Team
Wioletta Truszkowska
Knowledgeable helpful polite professional
Provider response
Thank you for your kind words! We're glad to hear that you found our team to be knowledgeable and professional.<br><br>MG Team
Richard Smith
Excellent service, great staff. Our home has been bug free for years!
Provider response
Awesome. Thank you!!
Jenni Parry
Recheck on fire ant and retreat
Provider response
Thank you for your feedback, Jenni! We're glad to hear you found our service helpful and appreciate your request for follow-up on the fire ants.<br><br>MG Team
Brenda Trumpeter
Have been using Metro for 8 years in Bedford. Mark was our go to guy and always on top of our needs for pest service. This time, Samantha was out and awesome! Very informative and thorough! Highly recommend Metro!!
Provider response
It's wonderful to hear about your positive experience, Brenda! We're glad Samantha provided you with the thorough service you expect, and we appreciate your recommendation.<br><br>MG Team
Ken Johnson
He was very helpful and considerate. I hope you send him back to do my service.
Provider response
Thank you for your wonderful feedback, Ken! We're pleased to hear that you found our team member helpful and considerate, and we appreciate your kind words.<br><br>MG Team
Heidi Kuster
Love this company (Metroguard) and Nick was helpful, knowledgeable, and honest.
Provider response
We're delighted to hear you had a positive experience with Nick at Safehaven Pest Control! Thank you for your kind words about our team.<br><br>MG Team
Amy Johanson
Roberto was thorough, friendly and nice to my cats!!!
Provider response
Thank you for the wonderful feedback, Amy! We're glad to hear that Roberto provided thorough and friendly service while being kind to your cats.<br><br>MG Team
Camelia Browder
Technition was very efficient and helpful.
Provider response
Thank you for your kind words, Camelia! We're pleased to hear that our technician provided efficient and helpful service.<br><br>MG Team
Janis DiPaolo
Technician took her time treating my home and was very thorough. Friendly and professional.
Provider response
Thank you for your kind words, Janis! We're glad to hear that our technician provided thorough and friendly service.<br><br>MG Team
Larry Crowl
Always a pleasure to have Ed come to the house. Great job every time.
Provider response
Thank you for your kind words, Larry! We're delighted to hear that Ed consistently provides you with excellent service.<br><br>MG Team
mitch seagraves
Denzel was very thorough in treating our home for pests. He shows excellent knowledge of the products and how they are keeping our house pest free.
Provider response
Thank you for your kind words! We're glad to hear that Denzel provided such thorough service and expertise in keeping your home pest-free.<br><br>MG Team
Terri Gaston
Ed is wonderful ❤️ very pleasant and polite all the time. He's been servicing my home for about 20 years now. Today was a service i paid for a year of coverage.
Provider response
Thank you for your kind words about Ed! It's fantastic to hear that you’ve enjoyed such a long-lasting relationship with our service.<br><br>MG Team
Gena Medford
Denzel was nice & professional
Provider response
Thank you for your kind words, Gena! We're glad to hear that Denzel provided you with a nice and professional experience.<br><br>MG Team
Linda Williams
Samantha was efficient, diligent and proactive to my concerns and requests.
Jenny Foster
Great service, arrive on time call ahead to let know on the way, seem to know what they are doing and very professional.
Diane Arnold
Efficient, friendly, focused.
Provider response
Thank you for your kind words, Diane! We're pleased to hear that you found our service efficient and friendly.<br><br>MG Team
Jacqueline Gedney
Called for wasp eradication. They knocked down several nests and supposedly sprayed the areas. Within 6 hours the wasps were out of control and I couldn’t leave my front door. I called and was informed that it takes time for them to be deterred. I waited 24 hours and it was still out of control. The wasps then began to build new nests. I also noticed a large, older nest that they completely missed during removal. I called and was essentially told “sorry this is how wasps are, you’re gonna have to keep spraying them and remove the nests yourself”. I asked “so I paid $80 for no reason?” And they basically answered, yes and that the technician *should* have told me this is how it works. I understand that, but find it kind of a scam to not disclose this info and to still charge $80 for an ineffective and pointless service. We called several times and the only consolation was to send someone out again…. But we’d have to pay $80 again. I’ll be using another pest service from now on!
Josefine O
Not a responsible company
Provider response
We understand your concerns with animal trapping in the Texas heat. Your input is important to us and valued.
C -C
The estimate they provided was $50.00 dollars over the other two quotes I received.
Provider response
We appreciate your feedback and are so surprised to hear this. Our pricing is usually below our main competitors. There are some one-truck guys that cut prices in the winter and they are hard to compete with. We use the best and safest products and apply them to all locations needed to control pests. We also only hire quality people that I'd let in my own home. We have been in business 32 years and have many technicians that have worked with us for decades. Hopefully we did better than 1 star in all the other areas of our interaction with you.
Tina Peka
Have been using for many years with a decline in service the last couple of times. This last time they just didn’t show up. When contacted company they said the appointment never made it to the technician schedule. Poor excuse. My time is valuable to and don’t like being taken advantage of. Will be checking out other options for someone more reliable.
Provider response
I'm sorry that we missed your service time. Our team works so hard to be accurate and unfortunately a mistake was made. By no means did we intend to take advantage of you or waste your time. Our customers are very important to us. We work so hard to gain just one, so we certainly don't enjoy losing any. We understand your time is valuable and sincerely regret our mistake.
Andrew Gonzalez
We got fleas in our back yard and on our dogs somehow in October of 2021. Had them spray our yard and house and got our dogs bathed to get rid of the fleas. This happened 2 weeks later. We asked them to come out in December because we saw fleas on our dogs again and they said there were none in the yard or house or on the dogs. Had my dogs with my sister in a different house while I was on vacation and they didn't have any on them. 5 days after being back home and the dogs have fleas again! Done with company.
Ty Hasley
These guys are some no driving @$$ clowns.
Mariem Qamruzzaman
I've used their service twice, and the first time was great, but the second time, I saw a giant cockroach exactly 61 days after their service (they have a 60 day warranty). I called them to see if they could come back and spray the house, but they said I would have to pay the $60+ service fee again. I think exceptions should be made when I was so close to the warranty period. In my opinion, they don't value customer satisfaction.
Provider response
There are times that we make exceptions and extend the warranty for customers. In this case we didn't extend the warranty and offer a free service because you only saw one bug after the warranty expired. We're sorry that we didn't meet your expectations after your first great experience with us. Hopefully the roach you saw was in the process of dying and you get many more days of protection from our initial service.
Rachel Roten
Will not be using them again. The workers who visit the house are always nice but they WAY over charge for services. Also, the office staff lady was extremely rude to me on the phone and didn't even care to listen to my concerns.
Provider response
We are glad to hear that our technicians are always nice but disappointed to read this review. Your husband called about a snake (Copperhead) in your home and we made every effort to get someone out right away (knowing you have children). We told your husband it would be $100 because it was a poisonous snake and our guy was at risk. He thought the price was very fair and was happy we were able to get a technician out so quickly. After we removed the snake you called our office irate about the price. We are sorry that you think we overcharged but we are hopeful that others will not agree.
Jason Andrews
Spoke with Doug about quote. Doug was very clearly that price was 59.95 or he had 430.00 that treated out side. When service show up had a different price. When I called Doug back he claimed he said it 430 and up and had total different story. Never pay for pest control by the square foot. Total scam.
Provider response
I apologize for the confusion with our pricing. We offer several pest control programs to meet the various needs of our customers. Prices for some of our services can vary based on home size, yard size and the extent and type of infestation our technician finds. We do our best to give an accurate price range over the phone when pressed by a caller based on the information we are given. Our technicians always give a firm estimate after inspecting the property and discussing the options with the customer. We do not charge for our estimates and most customers are very happy with this process. - especially the free service call, evaluation and our ability to perform the work while there so no additional appointments are needed. In this case there was no charge for our inspection but the customer was unhappy because he thought we quoted a firm price over the phone.
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