About this provider in Anna
EcoArmor Pest Defense is not just any pest control business - it's a veteran-owned and a family affair with over 20 years of outstanding experience! We have an awesome team working tirelessly to meet our top-notch quality standards. Our skilled technicians are always on their toes, eager to find the best, most…
Rating breakdown from customer reviews
4.9
492 reviews
Customer reviews for EcoArmor Pest Defense
Jessi Davidson-Irizarry
Horrible service. The technician yelled at me from the driveway that hes was told by his boss to not do a full service for my home. Multiple problems in the past and did not acknowledge those issues either. Have no problem charging you immediately for bad service.
Provider response
Thank you again for taking the time to speak with me directly. I am truly sorry that your experience with our service did not reflect the level of professionalism and care we promise every customer. After our conversation, I refunded you for several services and offered my sincere apology for the frustration this caused.<br><br>I’m very grateful you allowed me the opportunity to listen and make things right. At EcoArmor, our standard is to provide honest, respectful, and thorough service on every visit, and I will be using this as an important training opportunity with my team.<br><br>We are committed to ensuring every customer receives the quality of service they deserve, and I appreciate your feedback helping us continue to improve.
aquemini18
Terrible service the guy didn't rid of the mud pack. He didn't clean up the cob webs even though we talked about it and he said I got it. He scrap some of the mud from the pack didn't clean it got on his truck and left. I am in the process of canceling my service this the second round of bad service
Provider response
We sincerely apologize for the disappointing service you experienced. This is not the standard we strive for, and we appreciate you bringing it to our attention. Your feedback is crucial for us to improve our processes, and we will take immediate steps to address these issues with our team. If there's anything we can do to rectify the situation before you cancel, please let us know. Thank you for your feedback, and we hope to make this right.
Christina Criswell
Updating my previous review - I’m not happy with recent service and will be reaching out to discontinue service. I’m not always home when they come and I’ve probably been too trusting. I’m home today for my service and first they claimed the service was completed but no one ever showed up. I called and later got a call back that the guy went to the wrong house. He came by later and I asked him to check in when he was done and he didn’t. Plus I went and looked around after and confirmed he did not fully complete the service. Fast, friendly service and no pressure to add extra services you don’t want. Highly recommended!
Mackenzie Plyler
While the first person who came out seemed to be very thorough, after two sprays the solution doesn’t seem to be very effective. We’ve seen even more pests come through this year than last year even though we’ve improved our house’s seals. When we called to talk to someone we were told someone would call us back and we still haven’t heard from them. Instead we got this request to leave a review. Our experience with White Knight pest control was preferable, but they don’t service the area for this property.
Provider response
Thanks for the positive rating, Mackenzie! We appreciate your feedback and support. If you have any further pest control needs or questions, feel free to reach out to us. Thanks again for choosing EcoArmor Pest Defense!
Forest Gump
I have never once complained about price on a google review. Loved the guy who came out. Very good at his job, very professional. Did good work as far as I know. I feel this service is very overpriced for what little is done. $211 to spray $1.00 worth of chemicals outside. Took him 10 min to walk around. I think I’ll spray myself for now on.
Provider response
Thank you for taking the time to provide us with your feedback. We appreciate your positive comments about the professionalism of our service technicians. <br><br>During your initial sign-up, you understood that your location falls beyond our standard service area, and a surcharge would apply to the initial visit. Also, the initial service is priced higher due to the increased amount of product that gets used and the additional time it takes to complete the necessary work. The recurring plan that you signed up on is significantly lower.<br><br>Upon reviewing the GPS records for your service, it was noted that the two technicians spent approximately 30 minutes at your home.<br><br>The interior service that is typically included in the initial service was declined. Nevertheless, we carried out a comprehensive exterior treatment removing spider webs, wasp nests and the mud daubers, applied a complete liquid barrier treatment, a full crack and crevice treatment and an exterior rodent inspection as per your request. Due to the presence of ducks around your property, we were unable to proceed with the granular treatment, as discussed during our conversation at the time of service. <br><br>Should you have any further questions, I’d be happy to help you. <br><br>Best regards,<br>Jordan Hopewell
Nelson Eagle
Their billing is a mess...constantly needing credit card update EVERY month. Charged for full service even though not doing inside.
Provider response
Thank you for your EcoArmor review, Nelson. We're sorry to hear that you've had some trouble with our billing process and that you haven't been entirely happy with our service.<br><br>We do our best to keep our billing process as simple as possible, but we understand that it can be frustrating when something doesn't go according to plan. We'd like to apologize for any inconvenience this has caused and would be happy to help troubleshoot the issue further.<br><br>Please feel free to reach out to us at hello@eco-armor.com and we'll be happy to help get everything sorted out.
Kim Hoyt
I cannot write back to the repsonse you sent pertaining to my last message, but i appreciate you repsonding quick to this, wish it could of been the same with the "5 star" service you apparently provide. Besides the times of a couple of the messages, everything else you said was NOT true, we were left waiting with very little communication from your employees. Customer service at this business is very poor and i would be very cautious moving forward with there service. We were not offered any compensation and were left waiting for someone who never showed up, As a first time customer feeling out a new businesss, this might be one of the worst traits to have. FIRST TIMERS BEWARE!!!!
Provider response
I'm incredibly sorry that this with your<br>experience with our company. In this case no<br>money changed hands and you were not charged for the service. We will be doing an internal review to make sure that our technicians do not run tardy on appointments and communication improves moving forward. Thanks again for your feedback.
Tanner Hoyt
We were a potential first customer of eco armor until we waited 2.5 hours for them to never show up. After calling several times and leaving messages, we got a response from the main office who also could not reach her technician, we waited 10 more minutes for her to call us back and she said that the tech would be 20 minutes.(Mind u it’s already passed the 2 hour window). We waited the 20 minutes and didn’t hear from anyone nor did anyone arrive. We called back and didn’t get a call back until we had already left at which point she said he would be only 7 minutes. Needless to say we cancelled our service and will be going with another company.
Provider response
Hi Tanner, thanks for your feedback. Originally, when your mother signed you up for service, you were given an arrival time frame between 1-3pm as well as notification 30 minutes prior to our technician’s arrival. At 1:22, you were notified that the technician would arrive closer to the 3:00pm timeframe. At 2:51pm, you were given a 30-minute notification of the technician’s approximate arrival. Unfortunately, our technician was running a little behind and got caught up at a few appointments prior to yours. We do our best to remain in communication with our customers if the technicians are running behind, but unfortunately sometimes things happen out of our control and we miss timeframes every so often. I apologize that the technician didn't arrive within the window originally given, but wish you all the best.
Other providers in Anna worth comparing
Pest control near Anna compare other Texas markets
Back to all Anna exterminators or the full Texas directory.
Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.