Provider profile

Gannon Pest Control

4.9 stars from 1,291 customer reviews · 2925 Milton Ave, Solvay, NY 13209

  • 4.9 out of 5 stars
  • 1,291 customer reviews
  • Solvay, New York
  • Open 5 days/week
4.9
Rating
1,291
Reviews
Yes
Claimed
Yes
Website

About this provider in Solvay

Family-owned and operated since 1997, Gannon Pest Control serves Syracuse, New York, and surrounding areas in Central New York with high-quality pest control. With a staff of highly-trained and experienced technicians, you can be certain that your pest problems will be handled efficiently and effectively. We offer…

Pests handledbeesmiceants
Praised forprofessionalfriendlytop notchthorough
Methodsgannon pest control

Rating breakdown from customer reviews

4.9

1,291 reviews

5
1,225
4
43
3
5
2
3
1
15

Customer reviews for Gannon Pest Control

JI

Josh Ivancic

4mo ago

Joe did a great job. He was very thorough in his assesment of my house and communicated his findings and suspicions very well. He helped to identify likely access points for the mice and strategically placed the bait stations in high traffic areas. Really happy with the service and will be requesting him for any future pest control needs.

Provider response

Thank you for recognizing Joe’s attention to detail and communication. We appreciate your feedback and continued trust in our pest control services.

AC

anne costa

5mo ago

Huge shout out to Gannon! We have been using them for years for bees and also trying for years with a myriad of companies to evict micky mouse and his friends from our premises. We finally thought to ask Gannon if they could deal with rodents and they came out for one very inexpensive trip and they are GONE! And have been for months! While they were here the technician also discovered a hidden wasp nest that had taken over a bush right in front of our front door and explained the whole situation and treated that. These folks are EXPERTS- the absolute best.

Provider response

Anne, thanks for trusting Gannon Pest Control over the years. We appreciate your kind words about our expertise with rodents and bees.

FF

Fjolla Fjolla

5mo ago

Explained everything thoroughly and was willing to explore concerns and answer questions. Very knowledgeable and helpful; not to mention super kind and respectful.

Provider response

Your feedback on our detailed explanations and respectful approach means a lot. Thank you for highlighting our team’s knowledge and care.

MM

Madeline Mazza

6mo ago

Gannon Pest Control was very courteous, efficient and professional.

C

Carleen

6mo ago

My experience with Gannon was professional and time efficient. Both the receptionist and Tech were top notch! I will do business with them again.

MM

Mary Maio

7mo ago

So very personable, respectful and efficient. Your personnel are great especially for the horrible job they have to do. It’s been a pleasure to deal with your company and now bee season is upon us. Thank you so very much

Provider response

Gannon Pest Control is delighted to hear our team's professionalism and efficiency helped during bee season. It's rewarding to serve your pest control needs.

BC

Bonnie Cox

7mo ago

Peter was very polite and very knowledgeable..I appreciate his help and expertise.

KF

Kathleen Fitzgerald

7mo ago

Excellent, very professional and friendly

CL

Cindy Locey

9mo ago

Great job! Always professional, thorough and personable. Asked multiple times if I had any questions or concerns. This was part of our preventative maintenance and thankfully it is working perfectly

Provider response

Anthony's personable nature and positive attitude resonate well. We're glad you're happy with the service!

NB

Nancy Bibbens

9mo ago

I am very happy with the service from Gannon. Josh was the young man on the service call. He was very kind and patient with my questions, very professional. He put me at ease. I will be telling my friends what wonderful service I received. Thank you!!

KH

Kathy Haley

9mo ago

Another good experience with Gannon Pest Control . Technician Fred was friendly, professional and very helpful. Quite happy with their service.

Provider response

We're pleased to hear you found our technician, Fred, helpful and professional. Your satisfaction is our priority.

AR

Andy Rozyczko

9mo ago

Josh was very good, thorough & friendly an asset to Gannon Pest Control.

Provider response

Hearing that Clarence provided friendly, personable and professional service reflects the standards we aim for at Gannon Pest Control. Your feedback means a lot.

RC

Rita Christie

9mo ago

Kris was friendly and respectable. He explained what he was doping to rid the yellow jackets. He told us if we see more after a week of treatment , he will come back. He did, however, forgot to cover the hole he made to treat the house.

PR

Patti Rossi

9mo ago

Kris did a great job and explained different things to us. He was very professional and did a very thorough job he check my kitchen very pleased with the service. Kris even checked under my sink. GANNON IS THE BEST AND BOTH OF MY CHILDREN USE YOUR COMPANY AND ARE VERY HAPPY TOO. Thank you so much Kris

Provider response

We're glad to hear about your positive experience with Kris. We're pleased to serve families ensuring thorough and professional service.

MW

Marianne Wodnick

10mo ago

I've been a patron of Gannon Pest Control for years. They are top notch. Fred Hoige is knowledgeable and efficient, did an outstanding job for me today. I've using Gannon Pest Control for many years. They are top notch. Wouldn't use anyone use.

Provider response

We're glad Nathan provided excellent service, treating your home with care and knowledge. We value your satisfaction.

JS

James Stockton

10mo ago

Nathan was very thorough in inspecting both outside and inside to determine where these bees might be entering and provided suggestions on how to prevent it. He also took measures to kill the bees in the outside area of concern. He was very friendly and courteous.

MS

Molly Spalding

10mo ago

Jason did a fantastic job! He was knowledgeable, professional, thorough, honest and friendly. AND he said he would return to finish the job if the problem wasn’t eradicated. What more could you ask for.

BW

Brian Woodward

11mo ago

Was not qualified to check the traps for mice

ML

Mary Long

2y ago

Though my services for bugs have been good, today I lost faith in Gannon as a company: I wrote them a check in February from my late husband's estate account...and it JUST hit the bank July 25th. (and the account and probate closed in June) They cost me fees and problems because despite their ability to deal with bugs...they cannot deal with internal paperwork and accounting. I'm so sad, and so disappointed. -Mary C. ps- they have responded that this was a "bank error"..no it wasn't. it was a Gannon error. If they want to pay fees I will accept it but I will not let them blame this on the bank (I was there in person today to understand the situation) ...this was just them, turning a 5+ month old check in for payment. Unprofessional and upsetting.

Provider response

Hi Mary, this was a bank error that we would definitely not want to cause you any issues. Someone from our office will call you to make sure you are refunded the fees. I am sorry that this happened and please always reach out with any concerns. Thank you, Jennifer

KM

Kimberly Meeker

2y ago

Bees continue to flock my backyard. The dog was stung and I’ve already killed 3 in the few days after they sprayed. Not happy at all.

Provider response

Hi Kimberly, our service is to keep bees & wasps from nesting and n your house, deck & other treated structures. We do not stop bees from flying around (as it states in all of our information). If you are seeing nesting or bees congregating in an area, please call us and we definitely come out & treat the area under your warranty. Hot, sunny days this time of the year is prime time for foraging bees, they will be flying around but not nesting! <br><br>I hope this information helps, please give us a call if you need further service.

M

MRO

2y ago

Gannon does not answer phone or respond to call back request form on their website. Reviews must be fake. Gannon is useless. Call them during the day. They do not answer or call back. Call Fox Pest Control. I do not know anyone there other than they were incredible from initial phone call to service. You’ll be happy I posted this review.

Provider response

Our phones have been very busy, over 300 calls a day. We are glad you received service elsewhere though! Have a great night.

MG

Michelle Gardner

3y ago

Over $400.00, and here for approx. 15-20 minutes, if even. The guy who came said that he would set out several ant traps near the area where ants were coming in…where are the traps??? Also, no ladder.,.all of our windows are COVERED with spray.

Provider response

Hi Michelle, the technician used granular bait sprinkled around your foundation, not ant traps. Your service report states “spread a granular ant bait 3 feet from the foundation away from the foundation”.<br><br>Also, the agreement you signed on April 19 clearly states that your windows may get dirty. Sometimes getting product on the windows is unavoidable. You have an older home and getting proper coverage around the windows is important for effective treatment. <br><br>

GG

Glenn Gilberg

3y ago

Applied treatment on a rainy day so I’m wondering if it’ll be effective. Upon completion the technician left fence gates wide open allowing dogs to wander out into the surrounding neighborhood. Is this the kind of service you’d want to use?

Provider response

Thank you for your feeedback, I am very sorry that the technician left your gate open. I will definitely address this with him or her, it was an oversight as we do strive to make sure all fates are closed when we leave. <br>As for the weather, the product does not need a lot of time to dry and rain before or after the treatment usually does not interfere with the effectiveness. Your service is warrantied until the first winter snowfall, If you do see any nesting or activity, give us a call and we will come out and take care of it. Thank you!

SC

Shawn Corcoran

3y ago

I messaged them on their own website asking if we were still on "the list" to be sprayed for fly's. Never got a response. Few weeks later I get an email with a bill, they had sprayed that day. Our windows were open and we had a/c units in other windows. We called and complained. They offered to spray again. Ok. They said next Saturday. Saturday comes and they cancel 7 minutes before they are supposed to arrive. They reschedule a week and a half later. Guy is late. He sprays, doesn't wear a mask the entire time. Then we get a bull for the first time and the second. We have emails stating they would clear the first bill. Jennifer refuses to answer voice-mail. On top of that, they added a "Skaneateles area fee" and refuse to even tell us what it is for. Horrible company, run as fast as you can.

KS

Kevin Smith

6y ago

they wont pick up the phone or respond to messages left. good luck.

Provider response

I can assure you that we are answering the phones and returning messages. We are short staffed and our staff is working from home returning calls and scheduling service for everyone. I am sorry that you have had difficulty getting through, you can also email us at bugs@gannonpestcontrol.com or reach us through the customer portal if you are a current customer. Thank you for your feedback.

JC

Jim Calocerinos

6y ago

Paid for having my home sprayed for ants, and they say there is a warranty and will come back as many times as needed, and refused to honor warranty, In the beginning they inspected my home and they told me this is what was need to rid of the ants, so I did what they recommended, so still getting ants but they refused to honor because this is the 2nd time I called them after the initial spraying in the spring ,. Buyer beware. They say because the guy that was here for 5 minutes didn't see any ants, and we live here 24/7 and see them all the time. Now they say we are bullying them by giving them a bad review. 😪😪😪🎻🎻🎻

Provider response

We did not refuse to honor the warranty, we refuse to continue to spray without there being activity or evidence of activity. Seeing 1 or 2 ants outside does not require a full treatment once a month. If there was activity, we would definitely have treated the areas where there was a problem. The warranty is in place to take care of problem areas should they reoccur, it is not a maintenance program. I am sorry that you do not understand this but we will not be bullied or threatened into continually treating your home when we do not feel it is necessary. Thank you.

BB

bee brown (Bee)

8y ago

i wouldnt hire them to get rid of bedbugs. and they have way tooo many 5 star ratings for them all to be real. Prob the company posting there own reviews.

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