Provider profile

Target Pest Control

4.9 stars from 970 customer reviews · 6029 E Henrietta Rd, Rush, NY 14543

  • 4.9 out of 5 stars
  • 970 customer reviews
  • Rush, New York
  • Open 6 days/week
4.9
Rating
970
Reviews
Yes
Claimed
Yes
Website

About this provider in Rush

Target Pest Control provides reliable bee and wasp control in Macedon, NY, along with dependable residential pest control services for homes and businesses. We offer professional pest control service and animal control service tailored to local needs. As a pest control company founded in 1988, we have proudly served…

Pests handledbeeswasps
Praised forcourteoushighly recommendprofessionalfriendly staff

Rating breakdown from customer reviews

4.9

970 reviews

5
932
4
28
3
3
2
2
1
5

Customer reviews for Target Pest Control

JL

Julia Lederman

5mo ago

Excellent, professional, courteous, and reliable service. They also stand by their work. Highly recommend.

Provider response

Julia, Thanks so much for the kind words and 5 stars!

AH

Al Hartel

5mo ago

Great guys, very thorough and responsive, nobody has been stung in years!!

Provider response

Al, Thanks so much for the kind words, we really appreciate it! Glad to hear everyone’s been sting-free—that’s exactly what we like to hear. Thanks for trusting us with your home, and we’re always here if you need anything!!!!

KM

Kathleen Meyer

5mo ago

Highly recommend! We've been customers for 3 years and have always been greeted with excellent service and professional advice! Bill and the team are the best!

Provider response

Thank You!

MM

Michael Mckeon

5mo ago

Target is the best!

Provider response

Thanks Michael! Much appreciated!!!!!

JW

Jan Wormington

5mo ago

Prompt, courteous, thorough treatment of my mouse problem. Great service! I highly recommend Target Pest Control.

Provider response

Jan, we are happy we were able to help you with your wasp problem. Thanks for the review, and if you ever need any help with pests in the future, let us know. Cheers!

TK

Tony King

5mo ago

Always quick to respond, friendl and get the job done! Been using them over a decade.

Provider response

Tony, Thanks a bunch for your continued support over the years! We truly appreciate you trusting us with your home for song! We’re always here when you need us!

JD

Jody D

6mo ago

I've used Target Pest Control for years and have always found them to be very reliable, prompt and communicative. All the staff are friendly and warm to deal with as well. I can't recommend them enough!

Provider response

Thanks for the 5 stars! We appreciate you!

RK

Renee Krahenbuhl

7mo ago

If I could give zero stars I would. They dont come the day or time they are supposed to. Communication and call back time is horrible. The receptionist or who ever answers the phone is rude and unprofessional. I'd go to anyone but them.

Provider response

Renee, we’re sorry to see this review. After checking our records, we do not show any service locations or appointments associated with this name.<br><br>We take feedback seriously and would be glad to look into this if there’s been a misunderstanding. Please contact us directly with your service details so we can address your concerns.

DM

DeGeorge Management

7mo ago

Friendly staff, company communicates well, great service by techs and stands behind service.

Provider response

Thanks so much for the 5 stars! We appreciate your business!!!!!!

PM

Patra Maher

8mo ago

Target makes my life easier. They do all the work and worry, and are extremely reliable.

Provider response

Patra, Thank you so much for the wonderful review and 5 stars..Much appreciated!!!!

AS

Alex Shoemaker

8mo ago

Fast responses and questions answered to all problems. Highly recommend

Provider response

Alex, Thank you for your business and 5 stars. Much appreciated!!!!

SM

shane moyer

8mo ago

Hannah was my tech, she did a great job . Highly recommended . Great quality local family business !

Provider response

Shane, Thank you so much for the great review! We’re really glad to hear Hannah took good care of you — she’s fantastic. We truly appreciate your support of our local family company and are grateful for your business. If you ever need anything, we’re always here to help!!!!!

KH

Kathleen Hansen

9mo ago

Once again I was most pleased with the service I received at my home by the technicians from Target Pest Control this October/November 2025. No one wants to have the unavoidable pest issues such as ground bees, carpenter bees, ants et al, or, perhaps the worst, the pests such as rodents caused by a "neighbor" who does not handle their trash and/or car for their home properly. Target Pest Control IMMEDIATELY addressed the latter problem for me and continues to faithfully monitor the bait boxes on my property. They also successfully addressed a ground bee nest. Each and every technician is very knowledgeable and easy to talk with regarding any concerns I might have. The office staff are amazing with the very quick "turn-around-time" of scheduling a technician to come out to my property. I have had other companies successfully address sporadic pest issues at my home, but Target Pest Control has been the very best with the services they provide. I HIGHLY recommend this company for all your pest control needs!! Review below is from the summer 2024: I was incredibly pleased with the customer service I received to address my problem with carpenter bees. I received a call back from Mary the very same day to schedule an appointment for the following week. Dan arrived on time and was very pleasant and professional and explained exactly what the treatment would involve. Target was recommended by 2 of my neighbors and I, too, highly recommend this company!!!

Provider response

Kathleen, Thank you for your kind words. Dan and Mary are great people and will be happy to hear how pleased you were. We hope to continue to provide you with great pest control service in the future. Cheers!

MK

Melissa K

9mo ago

Honest company that puts the customer first.

Provider response

Melissa, Thanks a bunch for the nice words and 5 stars. Have a great holiday season!!!!

DK

Dee Knight

9mo ago

The owner, Bill, and his team are knowledgeable, courteous and professional. They are responsive and patiently answer all questions. We highly recommend using Target Pest Control!

Provider response

Thanks for the shout out to Tom, and for the 5 stars! Much appreciated!

GW

George Washington

4y ago

I had a huge paper wasp nest on the second floor of my house. Communication with target pest control was easy. They came and sprayed the nest. Wasps exterminated and nest removed. I would've given them a higher rating, but the tech did a messy job removing the nest. There are still part of it still attached to my house. I called to have it thoroughly removed, but no return calls.

ZY

Zona yeh

4y ago

Sadly, it didn't work out for us. There are several elements making me, as a client, very disappointed. What I needed was to remove the mixed plastic materials that I used to seal the entrance of the wasps before he sprays, but they didn't care. I had no chance to remove it (by myself) because he was in a hurry to spray and leave. Thanks to Tom; however, talking to the owner was not helpful. A text message or call was supposed to be sent to schedule the exact time before coming, but the technician just came without giving ahead notice. A verbal guarantee for free returning service was given (10 days) if he failed to eliminate wasps on this particular spot. However, this statement seems not guaranteed. The person who came over seemed ready to spray without a comprehensive assessment of the problem. It is my fault for having high expectations for their service, which was from their high ratings on Google reviews. Interestingly, the technician has no protective gear like a beekeeping jacket, suit, or veil. To me, it is unlikely to eliminate all the wasps on that spot just with one spray because of other people's unsuccessful experiences. The 100% certainty promised by the technician seems unreal.

Provider response

Zona,<br>Based on our experience yesterday, I felt you're expectations were unrealistic, and you wanted things done your own way, rather than trusting our professional opinion. I would personally never hire a professional to do any service at my home, and then question them in a hostile manner every step of the way. There needs to be a mutual trust between the business and customer, and I didn't feel you trusted us at all. I wish you luck in finding a pest control company that will satisfy your needs.<br><br>Every technician has a full bee suit with veil and gloves. Just because you think Tom needed to wear it, doesn't mean that was the case. In fact, for most services, a good tech doesn't need to wear his bee suit, because he knows how to approach a nest without antagonizing the wasps/hornets/bees. This is a good example of your wrong opinion getting in the way of allowing us to properly do our job. As far as a verbal guarantee goes, if you would have not been so difficult, and let us do our job, you would have received an invoice at the end of service yesterday with your warranty in writing.

SC

Scott Chauncey

4y ago

Tl;Dr… this company is shady, they will lie, treat you with disrespect, and WILL NOT finish the job. I recommend you to not trust anything Tom or anyone here says to you and find someone else. ——— Target Pest Control is NOT to be trusted. I am hopeful that my experience is an anomaly, but the way this company treats their customers is not ideal. To even get ahold of anyone here, you need to call an “answering center” that only takes your info and says the “office will call you back”. The office ignored most of my calls after I became a customer. After waiting a couple days (although I made it clear the item was urgent), the exterminator comes out and does a shady job. They were late, never called when on the way (as promised), and they did not exterminate properly and thoroughly. The exterminator seemed to be a novice that was unable to answer any questions. Following this, they said the issue will be mostly resolved in a few days. A week later, the issue was not resolved… it was back to square one. After multiple non returned calls, and repeated false information, I am finally told they’ll come back (8 days later). During that trip, the exterminator failed to call day of and de-prioritized the work. He ended up being hours late, then 45 mins to the last promised time… and then NEVER showed up. This is after multiple false statements made via phone. I would not recommend this company. They’ve caused costly construction delays, stress, and treated myself and my partners with complete disrespect. UPDATE: As response to the owners reply… their information is not consistent with what happened. I assume their exterminator, Tom, fed lies to them as he did to us. Bummer they don’t attempt to listen to their customers. The exterminator came on Thursday (not Friday as they state). We were told by both the office staff and the exterminator that the issue will be “most resolved” by Monday. This expectation was created by the business, and was not artificial. To continue… no good faith credit was extended. No return visits were provided, although there was suppose to be “3 month warranty.” That was also a lie from this company. The staff were treated with respect at all times. That treatment was NOT mutual. Finally, their staff REPEATEDLY did not return calls - including Bill, the manager, who I was promised by the staff will call back. I am disappointed that this company points fingers and blames customers for their faults and their management doesn’t hear the entire story… only what they want to hear. Good luck in business. I hope this is a learning opportunity as we are make mistakes and have improving to be done.

Provider response

Your stress is self-inflicted. You expected a vacant, heavily flea-ridden house to be free of fleas in 3 days after treatment. We were there on Friday, you called on that following Monday, upset that you still had fleas in the house.<br>There is not an exterminator in the world that would promise a 3-day turnaround as the products take much, much longer to work, especially with a heavy infestation. They don't work faster just because you WANT them to. You were unhappy because we couldn't magically make your fleas disappear in 3 days.<br><br>Respect is earned. Your treatment of our staff, and weaponizing of the review platforms gained you none. No one lied to you.<br><br>We extended credit to you, in good faith, even though we have never done business with you, we scheduled a complimentary return visit well before we were supposed to return just to placate you, and your response was to stand us up.<br><br>Your expectations are unrealistic. Good luck finding a pest control company that will fill your needs.

AH

amy heiden

5y ago

sprayer was not very cordial, seemed put out having to be here. We still have bees.

CP

Christina Pickett

6y ago

if you are looking for an affordable prices and friendly staff you found the right people however if your looking for people that have good communication skills well then you should think of a different company I have had to always be the the one to keep calling and recall for service often have been told someone from out office will call and almost always have to call them back how inconvenient for a company that wants returning service

JF

Jamie F McNally

6y ago

Thuggish behavior. While attempting to locate and eradicate my bee issue they berated me with invoices and then threatened a late payment while still in process. Very unprofessional.

Provider response

I wouldn't call an automated email requesting payment on an invoice 40 days old "thuggish". By your definition, most businesses that are generous enough to extend credit in good faith, and then expect payment in a timely manner are "thuggish" as most have some penalty for delinquent accounts.<br><br>You do not get to dictate our invoicing and billing terms, which are extremely fair.<br><br>No one berated you, that is just plain false. In fact, everyone from the office staff to the technicians who came out were extremely professional and courteous.<br><br>This is a first for us. We have never had a customer's feelings hurt by an automated, non-threatening late reminder. It worked though, as it finally motivated you to pay your bill.

JR

Joseph Rogers

9y ago

I called them on a Tuesday (7/25) and I scheduled an appointment at one of my properties on that Thursday (7/27). I was told the appointment would be at 10AM that day. I called in the morning to confirm as I had an individual waiting at the property to let the technicians in and was told the appointment would be sometime between 10 AM and 1 PM and that they can not give exact times. I must have misinterpreted our conversation which was my mistake. They had the driver call me so we can schedule an ETA with a smaller window so my tenant wasn't waiting there for 3 hours. The driver called me and said he would be there between 1 PM and 3PM. I told him my appointment was scheduled between 10AM-1PM and that just wouldn't work and if we could figure a way to get him there earlier. He proceeds to tell me that "The office doesn't have a clue, I'm the tech and I know what the schedule will be." In my opinion, that is very unprofessional and it certainly isn't up to me to manage your timing window - what I do know, is that I expect a 3 hour window to be more than enough of a scheduling gap to get you to my property during the time we agreed you to be there. Things happen, I understand it - but a little costumer service would go along way to smoothing over a scheduling conflict and not bashing your company to your customer. The icing on the cake to this interaction however, was when he proceeded to tell me that, "The time I'm spending on the phone with you right now is just pushing your appointment even farther ahead, as I should be driving but I'm not" followed by him telling me he will be there when he can and hanging up the phone. I was on the phone with him for exactly 2 minutes and 3 seconds so it's kind of laughable he would make that statement. I promptly called the office (you cannot call them directly, they have outsourced their phones to a "call service" so you have to leave a message with them, and they forward your message to the office where they call you back) and cancelled my appointment. I cannot recommend this company after that experience.

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