About this provider in Menands
Northeast Pest Control Inc provides pest control services to the Capital Region of Albany, NY.
Rating breakdown from customer reviews
4.9
1,036 reviews
Customer reviews for Northeast Pest Control Inc
Christine Fischer
Both gentlemen were wonderful. Polite and very personable. Can come here anytime
Provider response
Thank you for your kind words, Christine! We're delighted to hear that our team made such a positive impression with their politeness and personable approach. Your feedback truly brightens our day!
Eileen Schuyler
Zach was on time, friendly, helpful and quick. Thanks!
Provider response
Thank you for your kind words! It's great to hear that Zach provided timely and friendly service. We appreciate your feedback and are glad to know you had a positive experience with us!
Anne Smith
Very knowledgeable and very nice
Provider response
Thank you for your kind words, Anne! We're glad to hear you found our team knowledgeable and friendly. Your feedback is appreciated!
Jamuna Kelley
Owen and Bigsby the dog were great; punctual and very pleasant.
Provider response
Thank you for your fantastic review! It’s wonderful to hear that Owen provided you with great service, and we're glad Bigsby made a positive impression as well. We appreciate your feedback!
Connie Yerke
Excellent service
Provider response
Thank you for your kind words, Connie! We're delighted to hear you had an excellent experience with us. Your support means a lot!
Terri S
We've had an excellent experience with Northeast Pest Control. The technician they sent to our home was A+ on all levels; super- knowledgeable, helpful and friendly. The company did the work we contracted for and stood by their one year warranty; so when we called back saying we found a mouse in the basement they came back, checked things out and remedied the problem. I'd use them again and recommend them to others. UPDATE: They continue to return to check the bait stations and traps. This visit, I was curious about how he was sure we had no "activity" and the service tech Colin explained everything clearly.
Provider response
Terri, thann you for the 5 star review. We are proud to have provided great customer service from start to finish and truly appreciate you recommending us! We look forward to keeping you living pest free!
Joelle Alley
Desmond was very polite & professional. He listened to my concerns and worked diligently to help me with our mice problem. He is an asset to your company.
Provider response
Thanks for the review, we think Kenny is awesome as well!
kim chris mcnally
Owen was on time. He was polite and respectful. He did a thorough inspection of our home. He left traps for us to use. This was the second time we have used Northeast pest control and are satisfied with their service.
Provider response
Thank you for your wonderful review! It's great to hear that Owen provided you with timely and respectful service during his thorough inspection. We appreciate your continued trust in us, and it's rewarding to know you're satisfied with our services. If you need anything else, feel free to reach out!
Janeen Vanauken
Chris did a great job with our home inspections and treatments, he is very informative about the services and procedures.
Provider response
Thank you for the wonderful feedback! It’s great to hear that Chris made such a positive impact during your home inspections and treatments. We appreciate your kind words about his informative approach. Your satisfaction is important to us!
Chris McGrath
Prompt service and Colin is very respectful of our property. Courteous and professional.
Provider response
Thank you for your rating! We appreciate your support and are glad to have met your expectations.
Aislynn Schneider
GREAT communication! Very thorough in inspection, honest and open about inspection findings, listened to my concerns and explained potential solutions.
Provider response
Thank you for your wonderful feedback, Aislynn! It's great to hear that you appreciated the communication and thoroughness during your inspection. We value listening to our customers' concerns and providing clear solutions. Your support means a lot to us!
Danielle Knapp
Christopher was very knowledgeable about our situation with the ants and helped me feel much better about it. He was super nice and treated the house quickly.
Provider response
Thank you for the wonderful feedback, Danielle! It's great to hear that Christopher made such a positive impact during your service. We're pleased that he was able to address your concerns and provide a quick solution. Your satisfaction is important to us!
Donna Bloomfield
Another positive review, happy with the service provided.
Provider response
Thank you, Donna!
Clara Stamper
Pleasant and professional. Efficient and courteous.
Provider response
Thank you for the review!
Brenda Tipsword-Wiederkehr
We have been with NE Pest Control for many years! WE are always happy with the service we get at home with the treatments and maintenance of our properties and on top of that the customer service, technical knowledge and responsiveness is at the top!!! We would not go any place else!
Provider response
Brenda, thank you for the review and your continued support, we look forward to keeping you pest free for many years to come!
Denise
I'm very scared in here with these rodents
Buddy K
On 1/2726, they came to do a sealing in my apt and destroyed my kitchen. Ripped off my countertop, broke the plumming to my sink, ruined my coffee pot, toaster, living room rug and drawers to my kitchen counter. They then crudely put my countertop back the next day, leaving the entire thing in my living room overnight. To top that off they placed it wrong, leaving a huge gap and damaging the nearby wall. I now have to buy new appliances and spend hours scrubbing my floors. My ptoject manager now has to get me a new countertop and repaint the wall. Do not let anyone from Northeastern Pest Control in your home unsupervised. They have employees working for them that will not respect your home.
Provider response
We take any claim of property damage extremely seriously, which is exactly why this review is concerning—because it does not accurately reflect what occurred.<br>Our team was dispatched to perform a structural sealing service, which sometimes requires temporary removal of sections to access problem areas. At no point was your kitchen “destroyed,” nor were appliances intentionally damaged. When concerns were raised, we returned the very next day to address them, reinstalled the countertop, and began coordinating follow-up solutions with your property manager.<br>It’s also important to note that this was not a standalone homeowner project—we were working within an apartment setting and under the direction of the property management team, who are actively involved in resolving any remaining cosmetic items.<br>We have been serving the Capital Region for over 45 years, and accusations that our employees “do not respect homes” are not only inaccurate, but dismissive of the professionalism our customers consistently recognize.<br>If there are outstanding items, they should be handled through proper channels with property management—not exaggerated publicly. We remain committed to resolving legitimate concerns responsibly and professionally.
Christopher Scott Rudolph
Terrible customer service. To many excuses for not being able to get rid of ants...not bef bugs...ants...3 times they wer st house and ants were still present. Was told that the weather and time of the year make it more difficult. I've worked in pest control it never takes 4x to take care of again ANTS. Was told I could cancel my service at any time si I did
James Quinn
Stay clear of this company! Paid $500 to trap a skunk under a 6ft.x 8ft. shed. Never caught skunk. Skunk actually ate bait out of trap. Never received a phone call from management. I had to call them after field worker was pulling trap after only four days to get an explanation. Each week they would threaten to pull service on a Wednesday, which they finally did. They don't trap on Friday through Sunday night. No consistency. More interested in getting your money, which they charge up-front, than successful service. Office receptionist rude and patronizing. Mistake hiring them.
Provider response
We are disappointed with this feedback as our main service goal is customer satisfaction. Nuisance wildlife trapping has many variables that come in to play, and these factors are sometimes outside of our control. Trapping during the colder winter months can be difficult due to many factors including the movement of the animals, which we do try and be very upfront with from the time of the initial request. While we have a very high success rate, we cannot guarantee the number of animals that will be caught, or that any will be caught. After 3 weeks plus of being unable to lure an animal out at this time of year we cannot afford to continue steps that we do not feel will lead to a different result. We truly appreciate every customer, and would be happy to try and re-address this issue once we have a change of season.<br><br>
Carmela Triolo
The company advertised it could take care of bats. The person whom they sent said the company didn't have much experience with bats. He came during the day with a few sticky pads to catch the bats, could not find any, and charged us over two hundred dollars after 45 minutes to an hour. No help at all.
Provider response
Carmela, we are sorry for your response and see that your only reviews for local companies are 1 star reviews. We explained that it would be nearly impossible to find a bat during the day and that we could only exclude bats using 1 way doors to which you grew aggressive towards our technician. Our operations manager also called you and offered a refund for your dissatisfaction and you also grew aggressive towards him. We have been in business for over 40 years solving pest problems, including bats. Our technicians are highly knowledgeable at what the most effective solutions are.
Tom Carroll
I called for a quote. They sent someone out to take pictures. They took my credit card information and never produced a quote. This company is a fraud and looking to scam people into thinking that they are owed money for just sending someone out to take pictures (without actually producing any sort of quote for prospective services rendered).
Provider response
Tom, we have been in business for 42 years, we clearly are not operating fraudulentlly. We met with you and gathered information for your service on Friday, it is now Monday. We apologize that our estimate is not to you sooner but typically it takes a few days for our estimates to be written up and reviewed by a manager. Your credit card was not charged as our policy is to not charge credit cards until the estimate is received by the customer. We pride ourselves on customer service and satisfaction but also on making sure our work and estimates are not rushed, unfortunately there was a weekend after your appointment which doesn't bode well for expediency.
Pawsitively Esoteric
Poor customer service. Would rather give me the name of another company than unscrew a small piece of vinyl lattice to remove a nest, due to liability issues, and wouldn't provide a waiver.
Provider response
We see you wrote this exact review on our competitor's Google page one week prior to writing this carbon copy on our Google review. I wonder if you have a stake in leaving poor reviews for other known pest control companies within the Capital Region.
Kate Kerrigan
They will take you on as a client. And then not show. My first review, I left they claimed I wasn’t a client. Yet not even 5 minutes after their response, the “owner” called me 3 times with no voicemail. Harassing on top of it. I would tell my neighbors the same, so I’ll tell you all too. Just wait for the denial response. Very shady.
Provider response
We have never had you as a customer nor has our owner ever spoken with you. Perhaps you have the wrong company. You said that you have already left a review and now you’re leaving a second negative review, so you must be creating several accounts to negatively impact our business. We have reported your account to Google as you stated yourself that you have left multiple negative reviews.
John Cooper Jr
Very dissatisfied with the service and office personnel. Had a mouse issue a few months ago and while the service guy was on site and speaking to the office girl I over heard her tell him “We can’t keep going out there. It’s his problem and he has to stop the mice from getting in”. Hmmm what am I paying this company for? Last month the service guy was asked to change out the traps, I was charged and they were not changed out, leading to a build up of mold on the peanut butter. I could go on, but the company will probably delete this post. Would not recommend this company
Provider response
We are sorry to hear of your disappointment, it is always our goal to provide the highest quality of service, and are never pleased when one of our customers has a less then positive experience. All our services do come warrantied and we would never tell a customer that “it’s their problem” that being said we do recommend our home seal up service to assist customers looking to prevent potential future mice from entering into their home. When given the opportunity we will always try to make right on our services, and we are sorry to hear of your dissatisfaction.
Pest control near Menands compare other New York markets
Back to all Menands exterminators or the full New York directory.
Treatment and cost guides before you call
Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.