About this provider in Hawthorne
Aptive Pest Control in Hawthorne, NY provides reliable residential pest control services tailored to homes across Westchester County. Our Hawthorne team helps protect against pests like ants, spiders, cockroaches, rodents, and more with customized treatment plans built around your needs. We’re committed to delivering…
Rating breakdown from customer reviews
4.7
2,787 reviews
Customer reviews for Aptive Pest Control
Damon Romanelli
Gentleman was super nice super friendly took pictures told me what he was going to do and let me know later what he did
Provider response
Hi Damon,<br><br>It’s great to hear your service professional made the entire visit feel friendly and transparent! From explaining the plan beforehand to providing photos and a recap afterward, we’re glad he kept you informed every step of the way.<br><br>Thank you for choosing Aptive and recognizing his thoughtful service. We’re happy to know everything was handled with great communication and care!<br><br>-Jasmine, Aptive Care Team
Joe Jednak
A professional job well done. Thanks
Provider response
It makes us so happy to know that our team has earned your 5-star rating, Joe Jednak! We really appreciate you taking the time to share this with us. It's always a pleasure to treat your home, and you can count on our dedicated service professionals to continue doing what's needed to help protect your home from unwanted pests. Thank you for being the best part of Aptive!<br><br>-Alexis
Dawn Rice
Aptive sprayed for the many flying pests we have here, as well as tick guard on the lawn & rodent control. They’re efficient, nice and cost effective. Thank you!
Provider response
Hi Dawn,<br><br>We really appreciate you sharing this! It’s great to hear your Aptive service covered flying pests, tick control, and rodent treatment, and that the team delivered an efficient, friendly, and cost-effective experience. That kind of full-service care is exactly what we aim for.<br><br>At Aptive, our goal is to make sure your home and yard feel protected from all angles so you don’t have to worry about what’s outside. Thanks again for choosing us, we’ve got it handled whenever you need us!<br><br>-Jasmine, Aptive Care Team
Greg Duggins
The technician remediated an ant problem I had outside of my front door. Always excellent service.
Provider response
We’re so glad your visit was a positive one and that our team delivered the kind of service you can feel good about, Greg Duggins! Clear communication, genuine care, and thorough attention to your pest concerns are all important parts of the experience we want to provide. Thank you for continuing to trust Aptive with your home!<br><br>-Alexis, Aptive Care Team
Caren Ebner
Had a nice curious employee named Aaron who came to our house. He was extremely kind and patient. He was willing to answer any question I had with throughly. I ended up getting a great deal and which included everything I was concerned about the carpenter aunts we've been finding around the house. They started immediately and had someone come out in 3 hours. So far amazing
Provider response
Hi Caren, <br><br>What a great start with Aptive! We’re especially glad Aaron took the time to listen, answer your questions thoroughly, and make sure your concerns about the carpenter ants were addressed. Having service started within just a few hours makes it even better.<br><br>Thank you for choosing Aptive and for recognizing Aaron’s kindness and patience. We’re happy to have your concerns handled and look forward to continuing to provide an experience you can feel confident about!<br><br>-Jasmine, Aptive Care Team
georgia anderson
The rep was extremely helpful and explained in details what he was doing
Provider response
It’s wonderful to know that our service met your expectations, georgia anderson! It's always a pleasure to treat your home, and we're so happy that you've been satisfied. We appreciate having you as part of the Aptive neighborhood, and we’ll continue doing our best to keep your home protected from unwanted pests!<br><br>-Alexis
Christopher Cassel
Work done efficiently, agent was courteous
Provider response
Hi Christopher, <br><br>We’re glad the service was completed efficiently while still providing the courteous care you deserve. Thank you for choosing Aptive and taking the time to recognize your service professional’s work. We appreciate your support!<br><br>-Jasmine, Aptive Care Team
paper moon dreamer
I met Martin today and was very impressed with his knowledge, confidence and friendliness. He clearly explained how your company works and all that is included in the contract, which I believe to be a good value. Andrew then came by just a few hrs later to take care of the first of the properties needs. We did the tic treatments and sugar ant treatments. I’m looking forward to being rid of these pests and feel confident that this will be a good experience.
Provider response
Hi there, <br><br>Thank you for sharing such a detailed experience. We’re really glad to hear Martin made a strong first impression with his knowledge and clear explanation of your service, and that Andrew was able to follow up quickly to get started on treating your property. It’s great to know you feel confident in the value and are already seeing action taken on the tick and ant treatments.<br><br>At Aptive, that kind of smooth coordination from start to service is exactly what we aim for, and it’s what we mean when we say we’ve got this handled, making sure everything is clearly explained, promptly delivered, and set up to give you confidence moving forward.<br><br>-Jasmine, Aptive Care Team
marcia diamond
Elijah did a fine job spraying the outside of my house and then texting me exactly what he did. I appreciate knowing what he did so I know my home will be pest protected for the winter!
Jay Santana
Aptive technician, Alia, was awesome and a true professional. She serviced my house and was very detail oriented and provided photos of what she did. This level of customer service is impeccable. Aptive has come a long way from when I first had them servicing my home. The new owner's and their technician are outstanding. This is from a very satisfied customer...
Provider response
We’re really glad everything went smoothly during your treatment. Our team does their very best every time we treat your home, and providing reliable service is something we value deeply. We’re grateful for the opportunity to help handle your pest control needs. Thanks for being the best part of Aptive!<br><br>-Alexis, Aptive Care Team
Nathan F
If you go with this company, you're paying them to hire a bunch of door-to-door salesman. That's why their prices are higher than others.
Provider response
We’re sorry to hear Aptive left you with this impression, Nathan. We know customers want to feel confident that what they’re paying for translates into quality service and real value at their home.<br><br>If there’s more behind your experience that you’d be willing to share, please email us at socialmedia@goaptive.com with your address and any additional details. We’d genuinely appreciate the opportunity to better understand your concerns and see where we can do better.<br><br>-Alexis, Aptive Care Team
Mark C
I’m leaving a one-star review based on my wife’s experience with this company and what I personally witnessed while listening to the conversations and communicating with Isabella myself. We paid for three months of service and received only ONE complete service during that entire time. They continued charging the monthly fee even when weather prevented them from completing the service. When my wife tried to have the missed or incomplete services corrected, they would return and still only complete part of the job. What concerned me most was the customer service. I personally listened to the conversation and also communicated with Isabella myself. At one point, Isabella told my wife to “relax,” which I found extremely unprofessional and dismissive. After months of paying for services that were not fully completed, we expected an effort to resolve the situation—not to have our concerns brushed aside. We were also told that we would still be charged a cancellation fee, with no credit for the services that were paid for but not properly completed. Three months of payments and only one truly complete service. Based on our experience and my own communication with Isabella, I would absolutely NOT recommend this company.
Provider response
We’re really sorry this experience left both you and your wife feeling unheard, Mark. We’d genuinely like the chance to review the full picture and see how we can help. Please email us at socialmedia@goaptive.com with your service address so we can look into the service history, your interactions with our team, and the concerns surrounding your cancellation. Thank you for taking the time to speak up about your experience; we’d welcome the opportunity to work toward a better resolution that meets your needs. <br><br>-Alexis, Aptive Care Team
Angelica Capetillo
I’m leaving two stars only because I’m concerned a one-star review may be removed, but my experience was truly one star. I paid for three months of service and received only ONE complete service during that entire time. They will still charge the monthly fee even when weather prevents them from showing up. When I tried to get the missed/incomplete services corrected, they would come back and only do part of the job. The worst part was the customer service. When I tried to address my concerns, Isabella actually told me to “relax,” which I found completely unprofessional and dismissive. Instead of trying to make the situation right after months of paying for services I did not fully receive, I was brushed off. I was also told I would still be charged a cancellation fee, with no credit for the services I paid for but did not properly receive. Three months of payments and only one true, complete service. Based on my experience, I would absolutely NOT recommend this company
Provider response
It’s disappointing to hear that after only a few months with us, your experience left you feeling like you weren’t receiving the service or support you expected, Angelica. <br><br>We’d genuinely like the opportunity to review this with you and see what can be done to help. Please email us at socialmedia@goaptive.com with your service address so we can look into the visits you described, your recent interactions with our team, and your concerns regarding the cancellation charge. We're here for you!<br><br>-Alexis, Aptive Care Team
Kasumi Quinlan
*This review is not about the efficacy of their pest control services* Rude rep showed up to my house, presumably to sell me on this service, which I might have been interested in if it were not for his condescending attitude. Sir, you stepped onto MY property. Show some respect.
Provider response
We’re sorry this interaction left such a poor impression, Kasumi. Whether someone ultimately chooses Aptive or not, every homeowner deserves to be treated with courtesy and respect on their own property. A sales conversation should never leave you feeling otherwise.<br><br>We’d like to have this experience reviewed. Please email us at socialmedia@goaptive.com with the date, time, address, and a description of the representative so we can submit the appropriate internal report. Thank you for calling this out and giving us the opportunity to address it.<br><br>-Alexis, Aptive Care Team
Deki Namgyal
The taller guy who came by to canvas today was extremely rude and dismissive. Normally would be down to learn about their pest control process and services but not when the people are rude to you and dismissive. If this is how they treat you when they’re trying to win your business I don’t want to know how they act once you’re already a paying customer 😭 Today in Eastchester, NY
Provider response
Hi Deki,<br><br>Thank you for bringing this to our attention. We’re sorry to hear about your interaction with one of our representatives in Eastchester. Every homeowner should be treated with courtesy and respect, regardless of their interest in Aptive’s services. What you described does not reflect the experience we expect. Please reach out to socialmedia@goaptive.com directly so we can gather additional details and ensure your concerns are shared with the appropriate local leadership team.<br><br>-Jasmine, Aptive Care Team
Donna Joyce
Very thorough. Very professional. Completely satisfied with this company.
Provider response
We're so happy to hear you had such a great experience, Donna Joyce! It's always rewarding to know our local experts' professionalism, knowledge, and genuine care made a difference. Thank you for choosing Aptive. We're grateful for the opportunity to serve you and appreciate you taking the time to share your feedback!<br><br>-Alexis, Aptive Care Team
Kit Efraimson
My recent visit from the technician, was excellent! Very through, addressed all my issues and sent photos to document which they usually do. Since in live in a forest-y are with lots of brush, feel Aptuve is a great value with monthly service. They are consistent, they notify you by text, send pictures. Highly recommend
Provider response
Hi Kit, <br><br>We’re thrilled to hear that you appreciate our consistency, communication, and thorough service! At Aptive, we take pride in keeping our customers informed every step of the way, and it’s wonderful to know the photos and updates make a difference. Thank you for recommending Aptive and for trusting us to care for your home!<br><br>-Jasmine
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Treatment and cost guides before you call
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