About this provider in Geneva
Serving Ontario, Seneca, Wayne, Livingston & Yates Counties for Over 30 years. Servicing over 300,000 homes and business for over 45 Pests. We specialize in bed bugs, carpenter ants, bees, yellow jackets and even the obscure pests. All with your home, business and safety in mind. Contact us today for a free evaluation…
Rating breakdown from customer reviews
4.9
553 reviews
Customer reviews for EnviroPest | Finger Lakes Pest Control
Patty O'Connell
Very impressed with the service they provided, Tom was very professional and friendly, he took his time finding where the mice were coming into the house, would highly recommend.
James Cifelli
I found Tommy to be easy to work with he was explained everything and I’m thoroughly happy with his performance
unmagna poyra
Thank you Jordan and Alonzo for your help.
Provider response
Thank you for your kind words! We're pleased to hear that Jordan was able to assist you effectively. Your feedback means a lot to us!
Sam Palermo
Very great service!
Alphonsina
Trustworthy!
Mary Lou Bell Padgett
Jordan is very professional. He is a pleasure to have in our house. He answers all of our questions knowledgeably.
Provider response
Thank you for your kind words and the five stars!
Sue Russell
Jordan was very helpful. He answered our questions and was professional.
Provider response
Thank you for your kind words, Sue! We're delighted to hear that Michael's friendly and polite service helped improve your experience. Your feedback means a lot to us!
Dawn Terziani
Very professional & pleasant. Goes the extra mile & thorough.
Provider response
Thank you for your kind words, Dawn! We're delighted to hear that you found our service professional and thorough. Our team strives to go above and beyond for our customers, and it's great to know that this made a positive impact on your experience. Your feedback is truly appreciated!
Heidi Hathaway
Very polite and reassuring. Thank you michael
Provider response
Thank you for your kind feedback, Heidi! It’s wonderful to hear that you found our team polite and reassuring. Michael appreciates your recognition and we’re glad to have been able to assist you.
Victor Serio
Jordan was amazing. Very professional he targeted the problems quickly and made sure we had a good plan to address them.
Provider response
Thank you for your kind words, Victor! We're delighted to hear that Jordan provided you with professional service and effectively addressed your concerns. It's great to know you felt confident in the plan moving forward. We appreciate your feedback!
Mary Ann Stone
Mike is outstanding. Professional and very personable.
Provider response
Thank you for your wonderful feedback! It's great to hear that Mike made such a positive impression with his professionalism and approachability. We appreciate your support and hope you continue to have a great experience with us.
Lisa Meyer
Jordan is always a pleasure to work with.
Provider response
Thank you for your kind words, Lisa! We're delighted to hear that Mike has made your experience enjoyable. It's always great to know our team is making a positive impact.
Carol Jean Miceli
He was in my house less than three minutes.
Provider response
Thank you for your feedback. We appreciate you sharing your experience, and we'll make sure to look into the service time. If you have any further concerns or details to discuss, feel free to reach out.
Phyliss Bliss
Very Good service 😃
Provider response
Thank you for the positive feedback! We're glad to hear you had a great experience with our service. Your satisfaction means a lot to us!
Katie LeGault
I signed a year long contract in October of 25, I was visited all of 6 times for over $800. After the year I texted asking when they would come get their bait boxes and it took two months to receive an email about an appointment the next morning. They were exhausting to work with, inconsistent as each employee had a different method and standards, it’s IMPOSSIBLE to consistently speak to a person and after 14 months I still haven’t been able to reach a higher up. I would recommend literally ANY other pest control company. I have no idea how they’re so highly rated. I would never work with them again. Alonzo was sent in after multiple scheduling issues at the end of summer and he boasted that he’s usually sent to help save face, today he picked up the bait stations. He had promised he’d do a, b and c at his last visit and of course no follow through. When I complained about his ignoring a direct text (I was told that he never ignores a text) and no showing two months after the end of contract it was turned around that there are more of us customers than workers. My bill didn’t reflect a discount for lack of service so I’d save those excuses. I was also told not to over treat but the fact that my dog caught a rat on my back porch says the treatment was well needed and underserved.
Provider response
Thank you for sharing your experience, Katie—we genuinely appreciate you taking the time to reach out. We know your time is valuable, and our goal is always to make things as seamless as possible. Many of our clients with busy schedules find booking appointments online through their portal to be the easiest option. If that’s most convenient, check the website for the link.<br>We sincerely apologize for any frustration or inconsistency you’ve experienced. Your feedback is invaluable and helps us raise the bar for service and communication. Alonzo’s comments should have reflected our commitment to excellence, and we’re actively addressing these concerns to ensure a better experience moving forward. Thank you for allowing us to improve and for being part of the EnviroPest Pros family.
Tom Connolly
I'd requested a fumigation of some feed ingredients as a preventative measure for a customer of mine. Their prices seemed reasonable, and the agent assigned to my request worked hard as far as communication and scheduling with me. However, I did not receive the correct service I requested. I've spent a few days requesting more information about how the service was carried out, but I only get gatekeepers when calling in, and promises of a "call back" that have thrice not come to fruition.
Provider response
Thank you for reaching out, Tom. We sincerely appreciate you considering us for your needs. After carefully reviewing our records, we were unable to locate any outstanding work orders or accounts matching the information provided. It’s possible you may have contacted the wrong company, but we’re still happy to assist however we can. Please note, we do not provide fumigation for “feed,” so this request may have been intended for another service provider.<br><br>If you believe there has been a mix-up or if you need further assistance, please don’t hesitate to contact us. You can reach us via your online portal, by calling our office at (315) 789-1930, or by using chat or email. Our team is always available to help clarify any confusion.
Euphemia Taylor
I had a yearly contract for 499. plus tax. This year when I renewed the contract it was over $700. I have tried to call several times getting an answering service and no one calling me back. I requested that the attic be sprayed for carpet beetles and the tech never asked hot to access the attic.
Provider response
Thank you for sharing your feedback, Euphemia. We're sorry to hear about your experience with your contract renewal and the communication issues you've faced. It's important to us that our customers receive the service they expect, and we apologize that we fell short in this instance. We’ll address your concerns, especially regarding the attic access and response times. Your input is valuable, and we appreciate you bringing this to our attention.
courtney madden
We called and found out this is the old Envirotech from the Victor area. They shut down do to taking money from customers and not getting services, which we were one years ago. They owe the State thruway authority 10s of thousands dollars. They come in non marked vehicles with out of state plates.. stay far away, do not get taken advantage of.. do your research first. The pictures in their profile even show an Envirotech van
Provider response
We are slightly confused because this is EnviroPest out of Geneva, NY, not out of Victor. We have been in business for over 30 plus years. Our staff is trained, and we can reassure you that all our vehicle tolls have been paid. Our current records do not show any customer details with your information. Don't hesitate to contact us to clarify if you have received our service and your rating.
Clariluz Tapia
I’m a current customer. I bought the year warranty. The first treatment was great, a little rocky on scheduling a second treatment until Alonso stepped in and did another treatment. He was very professional and answered my questions. The issue lays with scheduling and meeting the warranty agreement. I still have the same issue of pests and it’s been a nightmare to schedule as I work, need to set appointments in advance, and have animals in the home to remove during treatment. Now I’m at the end of my contract (closing in a couple of days) with the same issue and down $1,700. I only received the two treatments that occurred towards the beginning of my contract. I wrote the company to see what can be about this. I cannot create a login to book online and my other modes of communication have been to call the main number and speak with someone. I have also texted the company and technicians. If we are able to work something out I’ll amend or write another review. Lucy
Provider response
Thank you for sharing your experience, Lucy. We're sorry to hear about the challenges you've faced with scheduling and the ongoing pest issue. It's great to know that Alonso provided professional assistance during your treatment. We understand how frustrating this situation must be, especially with your busy schedule and pets to consider. We appreciate your feedback and are committed to addressing your concerns. Please reach out directly, and we’ll do our best to resolve this for you.
Ryan Clark
Technician was friendly, but they were so busy that is was very difficult to get them to come out. Paid for the annual service, but was only able to get two visits in the whole year. Very expensive for two visits! Also, there are critters in our attic, but the technician said they can't deal with squirrels or chipmunks and that we have to call animal control, as if there is any chance in heck that animal control will ever come over for that! If it was a badger in the attic that would make sense. Their ads state they deal with rodents, and squirrels are actually rodents, so I think it is misleading advertising.
Provider response
Thank you Ryan for your feedback. We don’t have any client with your account name or information for 2022. Could you please contact us so we can verify you are our customer and assist with any concerns.
Gioacchino Melice
I hired this company a few months ago for a bed bug infestation, at the time of their initial inspection of the home the technician told me the issue would be resolved in no more then 2-3 treatments. Months later I am still dealing with the same issue. The staff has been unprofessional, inconsistent and fails to return my calls when I request to speak with someone of authority at the company. This company is not worth the $1,700 I paid. I would never call this company again for any service or recommend their company to anyone. They are dishonest and incredibly unprofessional, especially Alonzo who stated this issue I had was related to a “real-estate deal gone bad.” This issue is not about the money spent, it is about the unprofessionalism of this company who failed to provide the service they stated they would serve and the lack of responsibility taken to resolve the issue I had, especially when I called and no one would call me back on multiple occasions.
Provider response
Thank you for sharing your experience. We’re truly sorry to hear about the challenges you faced with your bed bug issue and the lack of communication from our team. Your feedback is invaluable, and we take it seriously. We'll be addressing your concerns, especially regarding the service you received from Alonzo. We understand how frustrating this can be, and we appreciate you bringing it to our attention. Thank you again for your input.
Veronica Ciaccia
I schedule a specific appointment time and date and nobody shows up. I call the appointment line and no one calls me back. They are awful!!! Do not use them.
Provider response
Thank you for your contact. We don’t currently have any customer under the name Bambino Trio name. Please contact us at your earliest convenience so we can assist. We can be reached at (315) 789-1930 by phone or email, text or chat. Thank you, Robert Allen
Greg Rawa
Professional on time, no issues. Have not had any issues with pests
Provider response
Thank you for your feedback, Greg. It's great to hear that you found our service professional and timely, and that you've had no pest issues since. We appreciate your support and look forward to being here for your pest control needs!
Calvin Ruthven
Hard to reach the main office for timely response. Wanted an estimate which never received.
Provider response
Mr. Ruthven, We apologize for our non response to an estimate for our needs. We have always prided ourselves on timely and professional response. Never too late to say your sorry.<br>- All Of Us At EnviroPest -
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