Amherst Exterminators

Had my cottage sprayed in May. Now in July I am seeing carpenter ants. When I called to tell Amhurst about it they said it was because of rain. For 15 years we have had our cottage sprayed. Never have we had trouble for the whole summer or fall. The man who did this passed away so we went with a neighbors recommendation. Very poor service with our problem. Why should we pay another &135.00 for something that wasn’t done right the first time?

Excellent experience with Amherst Exterminators. They were able to accommodate us on a Saturday of a holiday week-end. Great communicators via e-mail. Everything they said was up front and honest along with exact quote at the onset. Jaron is a great “bee guy” and explained the process well when he arrived. Thanks so much Amherst Exterminators! Really appreciate your great customer service.

We are pleased to recommend Amherst Exterminators based upon our recent experience. We had a non emergency situation arise and called at around 7 pm We were pleasantly surprised to receive a return call at 8 am the next day. A two person crew was dispatched to our home soon afterwards. Both men were polite and respectful, and we were provided with a thorough explanation of the plan of attack. The work was completed in about an hour, and we are happy to report that problem has not recovered.

They showed up on time. They took care of the yellow jackets nest. I would recommend this company to anyone.

I called at 8:30 in the morning to ask about getting my house sprayed. Ken had Vinny out at my house by 1:00. Vinny was extremely professional and answered all my questions. The whole interaction was very positive and I will not use another company for any of my pest control needs. Would recommend to anybody.

I only recently have signed up with this service. My 1st schedule service is coming in about 2 weeks, and I will post my experience thereafter. My initial conversation by phone was very professional and informative. I was pleased, and look forward to their service. Will post again soon

Very patient and helpful. We signed up for the year. Definitely worth it!!

I manage a mobile home park and have used this business for years. They are always prompt and do a good job.

Such professionals, in every aspect of the job, from the owner, to making the appointment, to the awesome employee that did the work. All while being covid safe. The highest recommendation I could ever give. Thanks!

Responded quickly to an emergency call. Service was great. Knowledgeable, friendly and efficient.

I have had them spray my house every year and have had such a great turn out! They took care of my bee issue and haven't seen one since!! Also I hate spiders and since they sprayed I haven't seen one spider! I would reccomend them to anyone!! Very nice workers as well! They answered all the questions I had for them as well! Thank You soooo much for the great service 😁

Recently had a bee problem, Rick was so knowledgeable on the phone, and the tech came right out and took care of the problem. Thanks for such great service!

Thanks for the review zack abdulla. That is very bad customer service. And for the company to go on and respond so rudely goes to show what kind of company this is. We are looking for an exterminator and was going to call this company until I seen how rude the response was from this company. Terrible customer service. To sit there and bluntly say “that’s the customers fault” is def not a company I want To deal with. I have spoke to a few people who have used this company in the past and the property owners have told me that the employees are rude and very unprofessional. If I could rate 0 I would.

Do not call this place they’re a bunch of crooks I dealt with supposedly supervisor name is Rick very disrespectful never was helpful to us they came out and said that they need payment right away Which they never told us then they ask for a $45 rescheduling fee and told me wait on the phone a few we don’t need your business call somebody else very disrespectful people to deal with you not go there I’m gonna try my hardest to make sure that I am telling everybody not to go there very bad business people Mr. supervisor Rick supposedly should not be their supervisor because he does not deal with customer relations any good

The applicator showed up right on time, dressed in a clean uniform, addressed us in a polite manner and informed us of what he was going to be doing. He treated our property and home as if it was his own. Our insect problem is gone and we will use them for our needs in the future. I would recommend again and again.

After having an issue with a treatment in the end of July they were nice enough to send someone out and correct the issue. They care about repeat customers.

***Updated Review*** 8/22/17 I'm unable to go into detail about the most recent experience as I have maxed out the number of allotted characters, however, the owner Ken called us and was very apologetic about the prior occurrences. He sent out a technician to handle the problem quickly and efficiently. The technician (John) was very pleasant. I am appreciative that after reading my review the owner took action to satisfy his paying customers. Despite my reservations, this company made up for my past experience. Thank you Ken for following through with your staff's original communication! ***Original Unaltered Post*** Posted 8/17/17 Sadly, If I could post no stars I would. The residual application for ants was applied to the exterior of my home. As a business owner I take pride in customer service and doing all possible to accommodate paying customers. We paid almost $200 for exterminating small ants in our home and upon calling to book the services, we were told verbally (by Rick) I believe he was name was, that we had a 30 day warranty. Our original service date was July 18th. The technician came out, asked us where we were finding ants, we showed him. We were asked to pay $193.00 followed by removing ourselves for our home for an hour and 15 minutes. He did an outside application as well as indoors. Two weeks later, we were still seeing ants just as frequently as before. So we called back and were told to wait until the 18th before requesting another technician. Yesterday (August 16th) we called back being that we would have company over on the 18th. We were told that a technician (Jake) would be sent out between 10:30am and 11:30am. The technician arrived shortly after 11am. Asked us to point out where we specifically were seeing ants. We showed him the exact places. He then asked us to remove furniture away from the walls and all appliances away from the counters. We did so. While moving appliances away from counters, we were then told "That'll be $79 plus tax". We were never told of a follow up service charge as we were still under the impression after a verbal conversation with (Rick) that we were covered under a warranty. So I called (Rick) back and was told that there is NO warranty, that I was NEVER told that and that I had verification sent to my email. He also stated that the technician told me this which he didn't. When I told him the exact exchange of words that the technician and I had, he told me that it was his job to tell us this and that he did in fact tell us. He was quite sure even considering that he was not present at all. Quite interesting to say the least. I told him that we were not in a position to pay another $84 and he said that he would have his technician leave. Before the tech left, he said "when you get the money, I'll come back". Appalling. I looked for the email and never found it. So I called back. This time (Patty) answered. I filled her in and was also told that there was no warranty for a residual application and that there would be a service charge if they needed to come out. When I asked what the guarantee was for the $193 that we paid, I was frequently cut off in the middle of my sentence as she repeated "there's no warranty, and if a technician needed to come out again, you would have to pay a service charge of $79 plus tax". So essentially I just put $193 in their gas tank and pockets in exchange for a bunch of tiny brown ants in my home. I also requested that the original documentation be resent as I could not find it in my email. I was told that it was being sent at the at the time of the call. I bet you can guess that I still don't have it in my email. No integrity. No remorse. No customer satisfaction. Very disappointing. Needless to say I would never recommend this company nor will I utilize their services again. That is unless they decide to come back and follow through with what they initially communicated. I have little hope that they will.

I have been dealing with Bed bugs for almost 2 years it has cost me over $5,000 to replace furniture, replace bedding, bed covers, tear every room in the house. I decided to call Buffalo exterminator and they wanted $3,000 to do our whole apartment complex since they told us that once you spray one room they will scatter to other apartments, they seemed every knowledgeable, not only that but all clothes in EVERY bedroom and all linen in the whole house has to be washed at a laundry mat on highest water and highest dryer setting possible (cost me $150). I had to do this every time they came (every two weeks for 2 months) I had a friend treat our house for $500 who use to work for them and had extra chemicals. I decided to do my research on them, since it has been a nightmare for 2 year and I have many children that live in our house. I decided to look up reviews on google and when I seen Amherst Exterminators I decided to give them a call. They came over and checked every apartments, they only found bugs in my boys room and we were told we only had to treat the living room (its always treated because of the back and forth from the bedroom to the livingroom). Come to find out you do not have to treat the whole apartment complex because you have bed bugs, you only have to treat the room that has them. I was so scared and nervous about this because I was told by others that all apartments have to be done in order for them not to spread. Then i started doing research online and realized they are right. Amherst Exterminators gives you a prepare for treatment guide on what you have to do before they come, they do a treatment that lasts 4 months on your stuff and leaves a residue so the bugs can no longer produce or lay eggs, they come back in 30 days to recheck everything, and the best part you only have to do the linen on that room that is getting treated. to top if off it only ended up costing under $400. Which is way better than our first quote of $3,000 from buffalo exterminator. I HIGHLY recommend this company. They have been in business since 1994, they have great reviews and the people there are outstanding, and are very knowledgeable.

Had a minor issue with them and was contacted immediately by them. A technician was sent out again to fix the problem. Great costumer service

Great Job, I called and they came out the next day. Successful treatment for ants.

Great job Comfort Pest Control! No more spider crap, bees, ants or any other critter... Our thanks to you!!