About this provider in Wildwood
Fox Pest Control in Wildwood offers free inspections and same-day pest control and termite treatment services. Since 2012, we’ve helped over 150,000 families with cockroach extermination and much more. Need a bed bug exterminator or a reliable exterminator for general pests? We’ve got you covered. Fox also provides…
Rating breakdown from customer reviews
4.8
1,227 reviews
Customer reviews for Fox Pest Control Wildwood
Julie Bauer
Good service
Provider response
Hi Julie,<br>We're glad to hear you are pleased with your service. Thank you for your feedback, and please let us know if there is anything more we can do for you!<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Mercedes Olmo
Nick was courteous and professional. Targeted my concerns. As always job well done.
Provider response
Mercedes, that is great to hear! Octavia is experienced and professional. You are in great hands! Thank you for choosing Fox!<br>Sincerely,<br>Rachel J.<br>Customer Relations Team
Prisilla Rivera
Vashad was my technician, and he arrived right on time. He was very nice, informative, and provided excellent customer service. Would recommend Fox pest control! They’re not over priced and give great customer service from scheduling to the actual service 👍🏼
Provider response
Hi Prisilla, <br>Thanks so much for the recommendation! We’re glad Vashad took great care of you and made the whole process smooth from start to finish. We really appreciate you sharing your experience.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Peter Botta
All they try to do is sell. Do not trust them
Provider response
Hi Peter — we’re really sorry we haven't met your expectations. That’s definitely not how we want anyone to feel after working with us. Our goal is always to recommend what’s actually helpful for your home, not to push anything unnecessary. We did try giving you a call, we'll keep trying but you can also call us at, (407) 863-3592. We would genuinely appreciate the chance to hear more about your experience and make things right. Thanks for the feedback.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
John Irwin
Noah was very professional and did a great jod.
Provider response
Hi John-<br>Thanks for the review! We're glad to hear Noah did a great job. We appreciate you choosing Fox!!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Grace Spada
The tech removed the termite things. Too bad your company is so expensive. Plus my dog had problems from the stuff . Vet costs and pest control are so expensive. A monthly price of $100 is very pricey. They don’t come every month. Every three months.
Provider response
Hi Grace, <br>Thanks for sharing your thoughts. We understand your concerns about cost and scheduling, our quarterly visits are designed based on effective pest control practices, so each service is focused, efficient, and tailored to prevent recurring issues. We’re sorry to hear about your dog’s reaction—that’s always tough and we appreciate your feedback. We'll take it into account as we continue to improve our services.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Beth Krivda
Zarien worked through the pouring rain to finish the job. Excellent work ethic.
Provider response
Beth, thanks for sharing! t’s awesome to hear Zarien powered through the rain to get the job done. We sure appreciate you! <br>Sincerely, <br>Cortney G.<br>Customer Relations Team
lynn andrews
Vashad Chatman is an excellent technician. He was very detailed and did all the places I asked and more....very courteous and on time...
Provider response
Hi Lynn, <br>Customer satisfaction is important to us, so it's great to hear Vashad listened and did a thorough job servicing your home. We're grateful for the positive feedback!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
John Gibson
Hi Noah, We were not home when you treated out home but we have a security camara. it shows you spraying and sweeping the webs but I think you missed putting the Granular pesticide down. when we came home we looked for the granular for our camera showed it not being done. we see no granular product on the ground. Is it possible you missed it?
Provider response
Hi John, we’re sorry for the confusion and appreciate you bringing it to our attention. We're grateful to have spoken with you on the phone and we’ve scheduled a targeted treatment for Wednesday the 18th with a 30-minute call ahead, and we’ll make sure the granular is applied properly, along with the ant treatment. We hope the follow-up treatment is to your satisfaction as we take pride in thorough service, and we want to make sure your home is done right. Thanks for giving us the opportunity to fix this!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Sharon Winchester
My rep was fairly new & did a thorough job. He was accommodating & friendly! Thank You!
Provider response
Sharon, we are so happy to hear that your service went well. We are excited to welcome you to the Fox family! Thank you for sharing your review!<br>Sincerely,<br>Rachel J.<br>Customer Relations Team
Daniel Colombo
Awful service!
Provider response
Hi Daniel-<br>We're so sorry that we did not meet your expectations. We tried to look up your account, but we could not find you in our system with the information provided. We'd love to speak with you so, please give us a call at (407) 863-3592. <br>Thanks,<br>Cortney G.<br>Customer Relations Team
mwebb436
Zach does a great job - my bugs are giving him a run for his money but he works hard and with a smile. Thanks Zach.
Provider response
Hi mwebb436,<br>Thanks for your review of Zach's service. Our technicians aren't afraid to take on a challenge, and we are committed to delivering results. We appreciate you trusting your home to Fox and look forward to meeting all your pest control needs.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team <br>
Joanne Bulmer
He was professional
Provider response
Hi Joanne-<br>We love knowing when our customers are satisfied with their service! Thanks so much for sharing your positive feedback with us.<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
James Duffy
The technician Vashad explained things Very Well and was polite and Very Professional.
Provider response
James, thank you for sharing your review. Octavia takes great care of her customers. We are happy that you were pleased!<br>Sincerely,<br>Rachel J.<br>Customer Relations Team
Elfi Locher
Zarien is lovely. He is very nice and very detailed oriented which I appreciated.
Provider response
Ah—thanks Elfi, we love knowing Zarien made such a great impression. Being detailed and attentive is so important in pest control, and we’re happy you felt well taken care of. Thanks for sharing!<br>Sincerely, <br>Cortney G.<br>Customer Relations Team
carmen christensen
The tech was very informative, explained what he would be doing and did a thorough walk thru.
Provider response
Hi Carmen, <br>We're glad to hear your technician did a five-star service! Thanks a bunch for the feedback. <br>Sincerely, <br>Cortney G.<br>Customer Relations Team
Evelyn Maass
I am extremely satisfied with the service I have received. The team is always on time for appointments, which I greatly appreciate. They are also very flexible and accommodate my schedule, even when immediate pest issues arise unexpectedly. Their responsiveness has made managing pest concerns much less stressful for me. In addition to their reliability, Nick M. was very courteous and professional. It’s clear that customer service is a priority for him. I highly recommend this pest control service to anyone looking for prompt, flexible, and respectful providers.
Provider response
Hi Evelyn, <br>Thank you for your thoughtful review. We're glad to hear you are pleased with your service and Nick's professionalism. Your recommendation means a lot to us!<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Wade Mumm
Outstanding service all the way around!
Provider response
Hello Wade!<br>Thank you so much for your positive review! We are so happy to hear that the service went well for you. We are So grateful for our awesome customers like you!<br>Thanks for being a part of our Fox Family!<br>Emily Sonnenberg,<br>Customer Success Team
Linda Krystosek
This company is the most unreliable pest control company I've ever dealt with. We make appointments and they don't show up. We arranged our day to make sure someone is at the house not. Knowing when during the 4 hour spread they will arrive, then they don't show and don't call. One they told us we didn't make an appointment. They gladly took the $270.00 my daughter paid them. But we still have bugs and they aren't living up to the contract. This has been a very frustrating experience. Don't hire them.
Provider response
Hi Linda-<br>We’re so, sorry for all frustration and inconvenience you’ve experienced, that is upsetting, and we sincerely apologize. That’s definitely not the reliable service we strive to provide. A service manager will be reaching out soon to hear more about your experience and work toward making things right. Thanks for the feedback.<br>Sincerely,<br>Cortney G<br>Customer Relations Team
Keith Renner
They've been here a few times for fire ants. And there seems to be more ants every time they show up. I count 8 ant hills just in my 200sq ft back yard. The person who signed me up failed to mention the $150 cancelation fee. Sneaky crooks hiding secret fees. So now that their service has not worked at all, I can't even cancel it. Their response is, we'll send them out to spray again... I don't want them to spray again, it never worked from the beginning. Give me back all my money or at least let me cancel the YEAR long membership... I'm going to go out of my way to tell everyone not to sign up for this horrible service. It won't even let me post the pictures or video of the 10 fire ant hills still in my tiny yard.... Edit: it's definitely the right company. It's a past service I figured I'd review since it was such a waste of money and so aggravating to try to get resolved. (It never was)
Provider response
Hi Keith,<br>We are sorry to hear about your frustrating experience. The account in our system matching your name was closed over 3 years ago. Are you sure you have the right company? If you are a Fox customer, please contact our office so we can identify the correct account and begin to resolve these issues. Thank you.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Josh Swanson
Scam Alert! These people are slippery. Somehow they say they enrolled me in a 3 year contract and I can’t cancel until the 3 years are up without paying a fee??? Who on earth would sign up for a 3 year pest control contract knowingly??? If you aren’t looking to be tricked into a 3 year contract, DO NOT USE THIS COMPANY
Provider response
It's unfortunate to hear about your experience with our service. We sincerely apologize for any misunderstanding regarding the contract terms. We strive to provide clear information to all our customers. If you have concerns about your agreement, please contact us at (407) 972-1892 so we can address your issues directly and work towards a resolution.<br>Sincerely, <br>Kacie E.<br>Customer Relations Team
Jennifer Grapski
Sales Rep Kendon Harrison quoted me one price to match Terminex rate, then they tried to charge me $100 more than quoted or they wouldn’t do the service. They put on the contract $100 more than they actually charge, minus the $100 “discount “ which brought it to their normal rate, instead of the $100 cheaper rate I was quoted. I’m going to Terminix who is a lot cheaper.
Provider response
We apologize for falling short of your expectations. Please contact us at (407) 972-1892 to discuss this further.<br>Sincerely, <br>Kacie E.<br>Customer Relations Team
paul brown
I don't know if this is fox pest control or a call center they use. I called in asking for a one time service. they tried to tell me that i need after treatment. i said i didn't then they gave me the price and continued to try and sell me on paying a monthly service. I decided to hang up. That was not the end of it. They decided to text my phone without express consent for text and still continued to pitch the monthly service and fee. I told through text that i will be going with someone else and they still decided to text back again. poor service when it comes to listening to what customers wants.
Provider response
Hi Paul,<br>We apologize if we came off a bit strong with you. Getting to the root of a pest issue typically takes more than one treatment, and we do our best to educate customers so they know what to expect. Thank you for your feedback and helping us improve. If there is anything we can assist you with, please feel welcome to call.<br>Sincerely,<br>Michelle B.<br>Customer Relations Team
Hanh Dinh
So I got tricked into signing a 2 contract with them. I have multiple properties and they told me they will do a one year contract with me which I agreed. The first property contract was for a year, I read the contract and signed it... The rest of my properties assuming it was the same, which they sent after and separate and they put down two years.. All the duplexes that I have , they charge me every month and my tenants says they never called or step foot in the property when they are supposed to spray every 2 months. I called to cancel after my one year and they said I have a two year contract, I told them no, they said it i was one and I signed a one year.. Now they are charging me a cancellation fee, on top of paying them monthly for the over year monthly and no service was done Tenants confirmed they never called them to enter the house. THEY ALSO CALLED ME AND SAID IF I DON'T PAY THE CANCELLATION FEE THEY WILL SEND ME TO COLLECTION. I DON'T RECOMMEND THIS COMPANY. SCAMMERS! Kacie, in response to your comment below, it's not under my personal name. It's under my business name and I called your office and thought this was going to be taken care of, and after speaking with your office/manager, your company still think you guys are right and charged me for services that was not done on top of cancellation fees. Horrible!
Provider response
Hi Hanh, <br>We are sincerely sorry that you were not pleased with the services and that you have had such a hard time with the office. I am not able to find your account based off of your google name to look into this further. Please give us a call at your earliest convenience and we can discuss this with you.<br>Sincerely, <br>Kacie E.<br>Customer Relations Team
yanira rojas
They lie about canceling if it doesn't work, they make you pay 250 dollars for something that did not work I had bigger spiders and ants all over my yard. Then the salesman a young kid lie to me when I ask him if they wasn't going to penalized me for canceling, if it didn't work. This is the second chance I was giving them cause the first time I still had issues, they promised something and I was very disappointed I didn't get results and had to pay for something that didn't work. Then after they charged me 250 dollars for canceling, they charged me 45 dollars and had to wonder if they are stealing from me. Had to call to get my money back adding insult to injury, wasting my time. Very dessapointing😒
Provider response
Hi Yanira, <br>We are sincerely sorry that you were not pleased with the services and that the details of the contract were not explained to you. I am not able to find your account based off of your google name to have someone reach out to your. If you need anything further please feel free out.<br>Sincerely, <br>Kacie E.<br>Customer Relations Team
Wade Hair
I knew I should have found someone else when they missed our very first appointment. This was the start of many terrible experiences. They miss appointments, show up late, ignore instructions and times available. The final straw was when we were up early and waiting (4 of us), the technician came and sprayed the yard. We were waiting for him to come to the door to spray the inside. We looked outside and he was gone. I texted him and asked where he went. He said he knocked and nobody answered. I told him there was no way because there were four of us waiting and somebody would have heard. I asked him if he rang the doorbell? I asked him why he didn't text me? (He texted me that he was on his way earlier.) He told me he couldn't come back, though he couldn't have been far. He also told me I was rude and to call the office to reschedule. THIS visit was a reschedule because they messed up the previous appointment. The problem with that is every time you call, you wait, and wait, and wait. I have never gotten through because I always hang up after 15 minutes. They text and email, but don't respond when you text or email back. Now, they want to charge me $250 to break the contract. They're not getting a single cent more out of me. There are so many pest control companies. Trust me, go to one of them.
Provider response
Hi Wade, <br>We apologize for the negative experience that you had. We do not strive to operate this way. I see after discussing your concerns with the office you were able to come to a conclusion. Please let us know if you need anything.<br>Sincerely,<br>Kacie E.<br>Customer Relations Team
Sasha Tappeiner
I’ve had this company for a while now. When I signed up I paid a few hundred dollars and then it was $50 a month for a contract of like 3 years or 5. I can’t remember how long. They make you sign this contract knowing that their service doesn’t work, they would come out and treat my yard, but I would still have ants. I would have them come out monthly and treat the ants and there was still no difference. I emailed and complained and they barely responded to my concerns. I told them I no longer wanted their service as clearly from the many emails and all the contact their service was not working. All they could email back was to call them. I’m a busy person I don’t have time to be on the phone with them and I would like a response through email as it’s documented. They will charge you, Event with their “ satisfaction guaranteed” on their website. I have just as many if not more ant piles, I have fire ants, and many other bugs around my house and their treatment didn’t do a thing. Go with a different company
Provider response
Hi Sasha, <br>I am sincerely sorry that you have not seen the desired results with our service and for the issues with the contract. We want to make this right. Unfortunately, I am not able to find your account with your google name to help you further. Please give us a call as soon as possible and we will be ready to help. <br>Sincerely,<br>Kacie E.<br>Customer Relations Team
simply natural
While they may have welcoming representative come to offer you service, they are greedy and phone staff is unprofessional. I inquired about moving my service to a new place, I was told if I renew they can give me discount with my move. After my address was verified I was told they could not service my zip code. I spoke on the phone with a gentleman Not once-did he mentioned my last service will-still be charged unless I call to say stop service, even though we spoke on the phone. If I am speaking with about my service, you know I will no longer reside at the old address and you are a owner/member I would think that this is something you would advise but No! your greed will be your demise. After all that ordeal, I called to let them know cancel my service spoke with a lady. I stated my service ends in July I am not interested in renewing you cannot service my new home, she said no your will not be charged had a whole attitude with me. Now here we are in August and I have a bill to remind you I moved out 7/1/22 you service my property 7/18/22 which I am no longer owe. Why do I have a Bill for August?
Provider response
Hi Simply Natural, we are sorry for this frustrating issue. We would like to review your account and ensure any erroneous invoices are corrected. We aren't able to locate your account based off your Google name, so please call our office at your earliest convenience and ask to speak with Ambrea. She is one of our supervisors and will be able to help.<br>Thank you,<br>Michelle B.<br>Customer Success Team
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