About this provider in Ruskin
For over 40 years, we have been proudly serving our community with professional and personalized pest control solutions. Our dedicated team treats every customer like family, ensuring your home or business remains pest-free. With our expertise and commitment to quality service, you can trust us to handle all your pest…
Rating breakdown from customer reviews
4.9
164 reviews
Customer reviews for Golden Rule Termite & Pest Solutions
Lori W
I am thoroughly pleased with Golden Rule and my technician is the best! He’s very friendly and efficient.
Provider response
Hi Lori — Thank you so much! We’re so glad to hear you’re pleased with our service. We’ll be sure to pass along your feedback to your technician—he’ll really appreciate it. Thanks again for choosing Golden Rule!
Missy Nefflen
Very knowledgeable and took the time to provide great service!
Provider response
Hi Missy — We truly appreciate your feedback. Providing knowledgeable, thorough service is very important to us, and we’re glad that came through during your visit. Thanks for trusting Golden Rule!
Gail McClain
Mark is a great asset to your team. he arrives on time, is job focused ,friendly, and does a complete and through job. We are pleased and bug free. mark, we applaud you, thank you. :}
Provider response
Hi Gail — We appreciate you taking the time to share your experience. It’s great to know Mark’s professionalism and thorough work have made such a positive impact.
Er So
Michael always does a great job for us, lucky to have him!
Provider response
Hi there — Thank you for the great feedback! We’re glad to hear Michael continues to take good care of you. We’re lucky to have him on our team and appreciate you trusting us with your service!
Vicki Jewell
Always great service from Austin. Thanks for knocking down the wasp nests to deter them. I appreciate it.
Provider response
Hi Vicki — Thank you for the feedback! I’m glad Austin was able to take care of the wasp nests and help keep things under control. We appreciate you trusting us with your service and look forward to seeing you next time.
teri fiore
Mark is our service technician and has been for many years. He is always kind, thorough and considerate of our pets. He treats my house with the same care as if his own family lived here. We never have a bug problem!
Provider response
Hi Teri — Thank you for the thoughtful review! Mark will really appreciate hearing this. He takes a lot of pride in making sure each home is treated with care, and it means a lot to know that shows. We’re grateful you’ve trusted us with your home for so many years!
Barbara Melton
Chris was friendly and professional. He took time to answer all our questions. He is definitely an asset to your company.
Provider response
Hi Barbara — Thank you so much for your review! We’re very fortunate to have Chris and his decades of experience on our team. We appreciate you taking the time to share this.
Vallery McKeehan
Austin was courteous, knowledgeable and thorough. Great job Austin!
Provider response
Hi Vallery — We’re so glad Austin was able to help! I’ll be sure to pass this along to him. Thanks for taking the time to share your experience.
Dennis Beaver
Austin is great, very knowledgeable and helpful.
Provider response
Hi Dennis – We appreciate your feedback. It’s great to hear Austin is taking great care of you. Thanks so much for sharing this review!
Kathie Koren
very professional
Provider response
Hi Kathie — Thank you so much for your review! We really appreciate you choosing Golden Rule.
Silverbuletbob
Golden Rule and Mark the technician are superior in pest control. We have used them for 7 years and absolutely no complaints
Provider response
We’re so grateful you’ve trusted Golden Rule and Mark with your home for 7 years. Thank you for being such a loyal customer — we truly appreciate you!
Billy
Micheal is the best we have been using this company for two years and our 100% satisfied with their service and Micheal’s service
Provider response
Hi Billy — We really appreciate your 5-star review. So happy to hear you're satisfied with Michael's service. Wishing you a Happy Thanksgiving!
Andy Mozley
Great quarterly service! The technician was very thorough and answered all questions and provided great advise.
Provider response
Hi Andy — We're so glad to hear you had a great service with your technician. Thanks so much for trusting us with your pest control needs!
Melinda Rodgers
Amazing experience with Dave at Golden Rule. He was thorough, informative and explained their services. I will continue to use Golden Rule!
Provider response
Hi Melinda — Thank you so much for taking the time to share your experience with us! We’re really glad to hear that Dave took such good care of you. We truly appreciate you choosing Golden Rule!
Cheri Jo Gitney
Moving to Apollo Beach, Florida a year and a half ago family and friends here suggested, even though we had no problems, it would be good to have a termite and pest control company come out so we made a plan. We engaged Golden Rule. Mark comes every 3 months to do his thing. Golden Rule follows up with our quarterly plan and calls/text me to set up the next quarter appointment. Mark is very personable and explains what he is doing through his visit. It is a pleasure to see him every quarter. I highly recommend Golden Rule and give Mark 10 stars!
Provider response
Hi Cheri Jo — Wow, thank you so much for this wonderful review! We’re so happy you chose Golden Rule when you moved to Apollo Beach and that our quarterly service has been working well for you. Mark will be so glad to hear your feedback — he really does enjoy taking great care of your home! Thank you for trusting us and for your recommendation. We truly appreciate you!
Patricia Mitcheltree
We have been a loyal customer for years. We got our property sprayed every 90 days. You call make an appt. and the send someone out. so in mid august i called and the lady that answers thhe phone gave me appt. george came sprayed AND Ii paid the bill early september for 90 dollars. we were in process of selling our home. anyway in novwember i recieve a bill for 100.00 for service which was never performed saying george cam,e i on october 5 th to spray. A is wouldnt be 90 days till mid november. 2 I never called to make appt. and the lady argued she talked to Geroge and he said he was there rememberfed talking to me. and never informed us of any price increase. I am terribly upset that they insist George was there when why would he even come when there was never an appt made by us. The lady kept saying over and over and over after you pay the 100.00 dollars do you want me to close out account. Of course I do they have us over the barrel and I am totally Disappointed that George would say to her that he was there when he never was there after auugust. so make sure you keep track of when you make appt. Not that is matters. Its your against George. So I guess I made a donation because we never had any services performed after August.
Provider response
Hello Mrs. Micheltree - Eleven days prior to this review, we returned your original, uncashed $100 check and a letter of apology. Despite multiple attempts to reach out and address your concerns, we were unable to connect by phone as the number on file was out of service. Throughout our ten-year professional relationship, there had been no previously reported issues. We acknowledge our scheduling error and mistake in servicing your home thirty days earlier than due. We value the decade-long business relationship we’ve shared and genuinely wish you the best.
Jim Smith
A tech named Chris came out to look at a problem. He was very nice and knowledgeable.
Provider response
Hi Mr. Smith - We will certainly share your positive review with Chris. Thank you for your feedback.
Darlene Cable
One of the ladies in the front office is very rude. She was very abrupt and actually hung up on me when I had questions. The technicians in the field are fantastic.. They are prompt, courteous, and knowledgeable. I would rank the front office 1 or 2 stars, but the technicians 5 stars.
Provider response
Darlene Cable - Thank you very much for taking the time to leave us a review as it lets us improve and serve our customers better each and every day. I attempted to reach out to you to personally apologize and privately discuss your recent experience with our office however, we do not have a record of any customer matching your name. Would it be possible for you to email your contact information to me at goldenrulepestcontrol@verizon.net, so that I may call you? Thank you so much, I look forward to speaking with you. David Francis
Faye McKeown
They come quarterly for bugs and yearly for termites. I think they are pricey but they come anytime there is a problem
Provider response
Mrs. McKeown - Thank you for the review! We very much appreciate your business and trust.
Jenn B
I am a new customer and just started service with this company on Monday. I read the reviews and noted that "the lady that answers the phone was really rude". When I called she was friendly enough and the guy that came out and did the inspection was great, I think his name was Jeff. I need to provide a receipt of the termite inspection to the lending I'm refinancing through. When I called to request it the lady seemed a bit annoyed that I had called but I just let it go...maybe she was having a bad day. The day ended with her saying she'd send it over. I checked my email an hour later and hadn't received it so I called back in case they sent it but got an error. Liza took my call and after I explained who I was and why I was calling she jumped down my throat and very rudely said, "I didn't know you needed it right away!" I immediately told her not to be rude to me. She continued to be rude and I told her that if she was being nice I wouldn't have responded the way I responded. She proceeded to tell me that the lady that does the invoicing just came back from lunch and had to catch up. I told her that was totally fine but I was never told that just that it was on the way. I did get the invoice while I was on the phone but the whole ordeal was unnecessary. If you can't be nice to one of your customers you shouldn't be interacting with them. I just paid for the whole year and now I'm stuck with this company.
Provider response
Jenn B - We are extremely disheartened to know that we failed in giving you nothing short of a great customer service experience. Please accept our sincere apology for your negative experience with our office personnel. We are examining this reoccurring issue and hope to rectify it promptly and accurately. Your detailed review will help us do better; thank you for taking the time to share it with us. Please know that we value you as a customer and would never want you to feel “stuck with this company.” We are committed to improving the way our staff serves every customer and would greatly appreciate the opportunity to show you.
Anthony Malave
Called in today (Tuesday 6/22/2021) at 9 am. The woman who answered the phone was rude and not helpful at all.
Provider response
Mr. Malave - I want to start off by sincerely apologizing for your negative experience with our company this morning. We set a high standard to provide the utmost in customer service and it’s disappointing to hear this was not met in your interaction with our business. Thank you for your feedback as it has brought to our attention an area that we will make every effort to improve upon.
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