About this provider in McAlpin
Whether we provide pest control services for you monthly, quarterly, annually, or just a one time service application; our highly trained specialists at Live Oak Pest Control will determine the best course of action to completely exterminate and prevent pests from returning to your home. Call us today to eliminate and…
Rating breakdown from customer reviews
4.9
1,357 reviews
Customer reviews for Live Oak Pest Control
Morgan Jones
Tim Anderson is an excellent technician and is willing to answer any questions you may have, he has a positive attitude, is very respectful and kind, he is very through and patient and exceeded my expectations. A thank you is no where near enough to express the gratitude I feel for having someone like him help me!
Provider response
Hi Morgan Jones, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Amber Woodruff
Cody N is an absolute asset to the company! He’s such a pleasurable technician and always so thorough! He has a care for people that I wouldn’t expect from a bug guy. I hope he keeps servicing my house and property for years to come! He needs a raise 🙌🏼👏🏼
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
Roxanna Harrison
Chad is awesome!! All the bugs are pretty much gone. He does an awesome job
Provider response
Thank you for taking the time to review us and for letting us know that Chad provided exceptional service! We will be sure to let their Manager know they are doing a great job!<br>
Makayla Blue
Live Oak Pest Control is wonderful. Our technician Chad has done a thorough job since we’ve started with the company. He make sure the job is done sufficiently and timely. He explained the process well and he was very respectful, neat and nice. Definitely recommend Live Oak pest control to all our friends and family.
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Demon Onguard
These people are rude, inconsiderate, and completely unprofessional I do NOT recommend their company to anyone.
Provider response
Hi Demon Onguard, thank you for taking the time to leave a review. We<br>always aim to deliver a great experience and regret hearing that did not<br>happen. We would love the opportunity to make things right. Can you contact our<br>office and provide your account information so that we can investigate this<br>further?
Amanda Cannon
Great service. Chad always does a great job!
Provider response
Hi Amanda, we’re pleased to hear that Chad is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.
Miranda Neal
Chad was a great tech very personable loved his character
Provider response
Thank you for supporting Live Oak Pest Control! We're thrilled you had a great experience.
Jeremy Snook
Tim Anderson did an amazing job. Very friendly and professional. Pests were gone after just one treatment!
Provider response
Your positive review makes our day, Jeremy Snook! We look forward to serving you again soon.
Dale Padgett
Chad is great always cheerful and on time
Provider response
We’re pleased to hear that Chad is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.<br>
Barbara Rivera
I have appreciated the professional way in which Live Oak Pest Control communicates with me. Also our specific person, Avery, how he conducts his job. He is very polite and always asks if there is anything else. I have been dealing with Live Oak for over 5 years. Good company.
Provider response
Your positive review is the best compliment! Thank you for being a customer.
Wanda Miley
Our technician is very friendly and pays attention to detail.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Tabatha Smith
Carley is so kind and knowledgeable about her job.She is always ready to go above and beyond.
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
LaVaughn Locke
Tim Anderson is the exterminator we have had for a long time. He does a wonderful job of keeping everything pest free! I highly recommend him and the Live Oak Pest Control if your looking for help.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Jessica Addison
Chad with Live Oak pest control is the best!! Very professional, efficient, and great personality.
Provider response
Hi Jessica, thank you for taking the time to review us and for letting us know that Chad provided exceptional service! We will be sure to let their Manager know they are doing a great job!
Elaine Vinson
Our technician is Chad and he has always been so knowledgeable of his job. He is courteous and always does a super job. I give him a five star review.
Provider response
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
Deb B.
I've had L.O. Pest for almost 20yrs. The techs that have come to my home to do service are awesome. I had one tech for many years which I liked because I didn't have to deal with new people in my home each month. The tech (Carly) I have now is the best. The office staff always takes care of any issues I may have regarding scheduling, billing, anything that comes up. Thank you L.O. Pest for all these years of great service.
Provider response
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
Destiney Parrish
Professional, timely. Highly recommend Live Oak Pest Control.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Annette Tucker
Continued HIGH PRAISES for Live Oak Pest Donald is our home service provider. He is prompt and communicates well. The office staff is always friendly & helpful as needed. We trust Donald with our home needs and thankful we have him.
Provider response
Hi, we’re pleased to hear that Donald is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.<br>
Ron
I get they don't do WDO's. But to tell me they don't service my area when it is on the service list?
Provider response
We appreciate you sharing your thoughts with us. We’re sorry to hear that your experience wasn’t what you hoped for, and we’ll keep your feedback in mind as we work to improve.
Ben Marrufo
Do not request a free quote from this company! I called to ask for an estimate for pest and lawn services. The gentleman they sent provided me with a quote for both services; however, he put them both on a service agreement form. I seen that and told him I wouldn't sign the form. He tried to tell me it was only a quote and it wouldn't be an agreement of services. I still refused to sign the form so he handed me a copy and left. Fast forward several weeks later, I received text stating someone from Live Oak Pest Control would be out on 10/6/2025 for an initial service. I called their office and was told the guy gave the agreement forms to their secretary who set up the appointment. Be careful when requesting a quote from this company. You may unexpectedly sign yourself up for services even though you only wanted a quote.
Provider response
Hi Ben, thank you for bringing this to our attention. We’re sorry to hear that you've had a frustrating experience and regret that we missed the mark here. Your business is important to us, and we would love the opportunity to correct this. <br>Please contact our office and provide the name on your account, a phone number we can reach you at, as well as your service address so our management team can look into this.
Joseph Lariviere
Saw them go in and spray the baseboards in a coffee shop in High Springs this morning, while people were eating breakfast and having coffee. You're supposed to wait 30 minutes and have it well ventilated before people are allowed in, and they of all people should know that. Especially not doing it while people are eating and drinking.
Provider response
Hi Joseph, thanks for taking the time to bring this to our attention. We regret that we missed the mark. Thank you again for letting us know.
kaylan marcano
If I could leave a review without selecting even 1 star I would. They don't guarantee that they can get rid of your problem even if you as a homeowner/renter are doing your part such as cleaning and keeping clutter at bay. When trying to explain my expectations I was met with rudeness and sarcasm, with the supervisor pointing out that we live in the country in Florida and that the likelihood of not seeing any insect/bug is slim to none. However, my concern is for german roaches brought in by others who have been in my home but no longer live here. My house is kept pristine and I simply asked of within a few months (6 tops) if my problem could be resolved and was not able to get a guarantee on that. These people just want your money and don't want to actually help you get rid of your problem that your PAYING them for in my opinion. Called another company and got a guarantee in minutes. Very rude and inadequate service from Live oak pest control. Would not recommend to my worst enemy!
Provider response
Hello Mrs. Marcano,<br><br>We are sorry that our company was not able to meet your expectations for a one time pest control service.<br>We did provide a one-time pest control service for you on September 9, 2023. You met with our service specialist and signed a service agreement that states one time pest control services are not guaranteed. We even go one step further on our service agreement, just to make sure there are no misunderstandings on a one time service and have a specific line that states as follows, _________ One time services are NOT GUARANTEED. The blank at the beginning is for you the client to initial that you understand there is no guarantee. You initialed this area as well as signed the service agreement.<br><br>You called our company today, October 30, 2023, unhappy with the service we provided 52 days ago. Our service supervisor tried to explain that we could come back out and re-evaluate the home. We could then determine if we would suggest an initial service that would then go on a monthly service plan that DOES CARRY A GUARANTEE. You chose to not take this option.<br><br>We appreciate your business and we again apologize for not meeting your expectations for service.<br><br><br>Regards,<br><br><br>Roy Crain Jr.<br>General Manager<br>Live Oak Pest Control Inc.<br>
Joshua
What a JOKE! They sprayed and nothing changed. After 3 weeks of the same roaches and scorpions in the house, we called them to let them know their spray didn't work. They told us we have to get on a monthly plan. They said we won't see any results for the first few MONTHS. HA!!
Provider response
Joshua, thank you for sharing your feedback with us. We apologize that your experience didn’t match your expectations. We have thoroughly investigated your account and spoke with your Pest Specialist. No two homes we service are alike, meaning the way we provide pest control service to each home is different based on the Pest Specialists observations.<br><br>Your Pest Specialist is highly trained and skilled in the eradication of the pest problems you face. The severity of the problem at your residence would not be solved in a one-time service application with no guarantees. Based on the Pest Specialists examination and the severity of the pest problem, it was with his professional opinion a one-time service would not solve the issues at hand. Our Pest Specialist explained the one-time service (and how it works) thoroughly, and suggested monthly service to eradicate these pest problems to which Mrs. declined the monthly services.<br><br>Our Customer Service Specialists called back to check and see if the problem was the same, better, or worse. At that time, we set up monthly service per Mrs. approval. We were asked by Mrs. to call with a time for arrival and when our Pest Specialist called with a time of service, he was refused on your behalf. We cannot come back and re-treat at no cost when the initial one-time service agreement was signed and acknowledged with no guarantees. We are still willing to provide a monthly pest service with no guarantee until under control. Control will be Determined by our service specialist.<br><br>Please do not hesitate to call our General Manager, Roy Crain at (386) 362-3887 with any further comments, concerns, or suggestions you wish to share.
Steven Morgan
Communication between office and field crew are lacking after spending all day emptying cabinets we were told it wasn't done correctly but the instructions we followed were from the office. The field crew wanted to spray and then come back and spray again for additional cost. Double dippers.
Provider response
We are sorry to hear you had troubles during initial service. We understand clean outs can be a daunting task for homeowners. In order for our application to be fully effective, we ask that customers follow our initial cleanout guidelines carefully. We are more than willing to come back when everything is prepared properly for a clean out service. If you would like to speak with our GM, please call Roy at (386) 362-3887. We appreciate your business and understanding.<br>
El Indio Mescalero
A whole lot more expensive than any other pest control company within the local area , they came to small single wide trailer smaller than a house, technician advised me five more dollars for small storage shed next to trailer, sprayed outside trailer on only one side of the trailer, literally there 5 minutes. Yeah I am done with your company.
Provider response
Thank you for your review. <br>We have researched the name given on your review and we do not have a client by this name. <br><br>We would appreciate the opportunity to speak with you regarding this experience with our company.<br>We strive to provide all of our clients with an excellent service at a fair price. <br>
LeLand Crawford
I had a contract with Live Oak Pest Control for 5 years from 2016-2021 for subterranean termite protection. My home is a mobile home built in the 70s that I have renovated extensively. When I signed the contract and had my initial inspection, I clarified with the inspector (Mr. Volz) that the condition of the crawl space would not be a problem for the service or contract, he assured me that it was not an issue. Due to age, there are a number of places where the fiberglass insulation has become loose and hangs down from the subfloor. It was this way when it was initially inspected and has remained unchanged for the duration of the contract. I have paid for my annual inspection every year without any issues ever being noted by the inspector. A different inspector, Mr. Snipes, inspected my home in 2019 and 2020. No recommendations were noted in 2019, but in 2020 suddenly the condition of the insulation was a contract/warranty voidable issue unless I had it removed/repaired within 60 days. When Wenn from the office called and explained this to me, I had a lengthy conversation with her about how the condition of the crawlspace had remained unchanged since the signing of the contract and was only now an issue. She was going to talk to her manager and get back to me. I did not hear from her again until the following year 2021 when she called to schedule my annual inspection. I asked if she had cleared that issue up with her manager from the year before and she asked if I had completed the (demanded) repairs to the crawlspace. I again explained that I was not correcting a contrived issue that had been around since the inception of the contract. She stated that my warranty/contract was voided and then sent me notice in the mail of such. I only give 2 stars over one because they seemed to do good work for the first 4 years. **UPDATE: I found termites. The treatment that they allegedly provided in 2016 was with Termidor, which is good for 10 years. How then, am I finding subterranean termites now 6 years later? There has been no digging, and none of the soil that was (supposedly) treated has been disturbed. Shady shady stuff. I am now of the opinion that they decided to back out of my contract when they found the termites. They have also neglected to address this with the BBB. Now I am escalating this to the FDACS. Please avoid this company.
Provider response
If you have not already, can you please give our office a call at (386) 362-3887 and speak to a supervisor, so we can investigate further and get down to the bottom of this?
Alyssa Ware
Came to spray our home for ants... He was unable to identify exactly what kind of ants we had... Sprayed the home and the ants never left..Maybe he was a new tech... i will not be using this company again.
Provider response
Hi Alyssa, we keep detailed records of all service records and we cannot locate your account with the name on this review. If you don't mind calling us so we can understand what happened, then I'm sure we can get down to the bottom of this. Please call a Manager at Live Oak Pest Control as soon as possible at 386-362-3887.
terri brown
Moved to Lake City in Feb and issues with ants in the yard. Paid $185.00 for Live Oak Pest Control Inc to spray yard. Within 1 week they were back. The following week I called them and was told the guy who came out to spray would be in touch with me. Nobody called, nobody came back out...$185.00 for one week relief??? I will try my luck with another company with better customer service and follow through.
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