Provider profile

Truly Nolen Pest & Termite Control

4.7 stars from 297 customer reviews · 931 N Collier Blvd, Marco Island, FL 34145

  • 4.7 out of 5 stars
  • 297 customer reviews
  • Marco Island, Florida
  • Open 6 days/week
4.7
Rating
297
Reviews
Yes
Claimed
Yes
Website

About this provider in Marco Island

Truly Nolen of Marco Island provides an innovative solution to ongoing household pest problems. Our Four Season's Protection Plan combines advanced, proactive treatments with pests' seasonal behavior to keep your Marco Island home protected year round. We will work with you on pest control, termite

Pests handledtermites
Methodsthe pest controlthe most complete inspection and pest control application

Rating breakdown from customer reviews

4.7

297 reviews

5
262
4
20
3
1
2
2
1
12

Customer reviews for Truly Nolen Pest & Termite Control

ST

Stephen Tepper

1y ago

I recommend you avoid this firm at all costs. I have been lied at every turn. I contracted them to get rid of the rodents in my attic. They had ruined my AC duct works. The same day I signed the contract the charged my credit card. The technician assigned to remove the rats arrives at my house an hour late. He then sits in his truck for a half hour. I walk over to see why he is in truck and he asks me to wait. 30 minutes later I knock on his window. I attempt to walk him around the house but th

Provider response

Stephen,<br><br>I'm so sorry to hear that we didn't meet your expectations. What you describe is not consistent with our goal of providing unsurpassed quality service at all times. Your feedback is critical to our success. In looking at your account I see where you submitted a $1382.14 chargeback to

MV

Mirash Vataj

1y ago

The manager are the worse employees ever Hired by this company the company doesn’t care about the customer ONLY about the money and how many accounts they get I’m still waiting for a call back after 2 month from the manager after I called 6 times they looked my house up and nobody wants to take the blame After it got it tented for termites they told me three days and the padlock comes off. It took them two weeks and nobody takes the blame the worst Customer Service ever.

Provider response

Mirash,<br><br>I am very sorry that there were difficulties with your fumigation service. I do see in the notes on your account that you spoke to the district manager, Dave Scott on 1/27 and he said he would do some research and get back with you in 3 days. Hopefully this can be cleared up at that

DD

Duane Doherty

4mo ago

Manny and Mark we here for over 4 hours treating the house top to bottom and the ground surrounding the house as well. They really went above and beyond and explained everything they were doing and why it needed to be done. I can say I'm pretty well educated about termites now. :) I highly recommend this team and I will be using their services again!

Provider response

Duane,<br><br>We're happy to hear that Manny and Mark provided you with exceptional service and valuable information. We take pride in our team's professionalism and knowledge. Your satisfaction means a lot to us, and we look forward to serving you again!<br><br>Sincerely,<br>Ginny White<br>Truly No

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