About this provider in Lauderdale Lakes
Swat It Pest Control specializes in eco-friendly pest control services in Miami, ensuring a safe, pest-free environment. With a focus on customer satisfaction, they offer comprehensive treatments for a wide range of pests, including roaches, ants, bed bugs, and wildlife. Experienced technicians use plant-based…
Rating breakdown from customer reviews
5
1,452 reviews
Customer reviews for Swat It Pest Control
Steven Gonzalez
Great service! Remy arrived on time and was efficient. Highly recommend
Provider response
Hey Steven, thanks for the feedback! We are so happy you are satisfied with the service. We look forward to servicing you in the future!
lucy galindo
Remy was Great, very good worker
JD Tafur
Unresponsive, unprofessional. Pest were detected after service
Rafael Valls
Brandon - very good service - so respectful
Provider response
Hey Rafael, thank you for the review and for trusting Swat It Pest Control at your property. If you ever need anything don’t hesitate to reach out to our office. We look forward to working with you again!
Lukasz Drejka
Remy is doing a great job and the company is very professional and digitalized which is uncommon in this line of work!
alex perlman
Remi did an amazing job spraying for ants and all pest at my house!!! So happy with their work!
Elizabeth Oztap
Courteous, through, pleasure to do business with!
Alex de la Cal
Max and Brandon arrived on time as expected. They were very knowledgeable very helpful very friendly definitely recommend.
Anthony Lyn
Max & Brenden came through and did an excellent job in keeping my home bug free , thank you
Chrisopher Peart
**Highly Recommend SWAT IT Pest Control Services** ⭐⭐⭐⭐⭐ I needed urgent same-day service for a fly infestation in one of my vacation rental properties after guests failed to remove trash. SWAT IT responded quickly and dispatched technician Remy the same day. Remy was professional, efficient, and thorough in his approach. He treated the affected areas carefully and provided helpful prevention tips for the future. I was very impressed with the prompt response and quality of service during this unexpected situation. SWAT IT is an excellent choice for reliable pest control, and I will definitely use them again when needed. Thank you, SWAT IT and Remy!
salva144
Max and Brandon did a great at home taking care of everything, no more spiders or bugs! Thank you!
Dennis Gays
Thank you Max and Brandon for great service!
Steph Jancewicz
Remy was early. He was polite and friendly. He took his time and communicated what he saw around the property as well as what was done today as far as maintenance.
Joe Gale
Remy was great!
Dominique Russo
Remy and Max were very informative and helpful. Remy listened to our pest concerns and took time to talk to us and figure out a plan to address them.
Provider response
Hey Dominique, thank you for the review and for trusting Swat It Pest Control at your property. If you ever need anything don’t hesitate to reach out to our office. We look forward to working with you again!
Richard Wilt
Remi and Max were very polite and very helpful. Thank you!
Provider response
Hey Richard, thank you for the review and for trusting Swat It Pest Control at your property. If you ever need anything don’t hesitate to reach out to our office. We look forward to working with you again!
Natanael Pamato
Extremely professional and knowledgeable, really a pleasure working with these guys, Remy and Max The text that showed up on site were awesome!
Provider response
Hey Natanael, thank you for the review and for trusting Swat It Pest Control at your property. If you ever need anything don’t hesitate to reach out to our office. We look forward to working with you again!
Ryan R.
Very professional service provided today by Reemy and Max.
Provider response
Hey Ryan, thank you for the review and for trusting Swat It Pest Control at your property. If you ever need anything don’t hesitate to reach out to our office. We look forward to working with you again!
Seth Frank
Remy and Max did a great job taking care of my property. Not one bug in the house.
Provider response
Hey Seth, thank you for the review and for trusting Swat It Pest Control at your property. If you ever need anything don’t hesitate to reach out to our office. We look forward to working with you again!
Aile Lopez Macias
Excellent work by Remy and Max; the patio was cleared of spiders and insects in no time. Fast and professional work.
Provider response
Hey Aile, thank you for the review and for trusting Swat It Pest Control at your property. If you ever need anything don’t hesitate to reach out to our office. We look forward to working with you again!
Patrick Hensler
Dishonest business practices — avoid at all costs. This company showed up uninvited at my home, violating my HOA’s strict no-solicitation policy. They offered a “free” first pest control service and assured me I could cancel at any time. Based on that promise, I gave them a shot. The first service was nothing more than a quick spray-down—barely worth calling a treatment. I later became dissatisfied and exercised my right to cancel. That’s when things took a turn. Despite their promise of a free first visit, they began demanding $100 for it. Since then, I’ve been harassed with phone calls and emails, all for a service they told me would be free. I’m refusing to pay on principle. A business that can’t stand by its word doesn’t deserve your trust. Save yourself the headache. Find a pest control company with integrity—this one isn’t it.
Provider response
Call the office. We will make it right. You cannot be in business and be dishonest.
Jhonelba Moreno
We still have the spider webs in the screenpatio over the pool. They told me yesterday when I took the service that the spider webs 🕸 would be eliminated.
Provider response
Well...would you like us to come back out at no cost and handle this for you? Instead of a 1 star review why don't you let us make it right for you. Call the office and we will be glad to come back and address this for you and make it right.
Nick Stratman
Illegally solicited me at my home despite a sign saying to not do so. They woke my baby up. One star for breaking the law and disturbing my baby's sleep.
Provider response
We sincerely apologize for any inconvenience caused by our solicitation at your home, especially disturbing your baby's sleep. Your feedback is crucial, and we'll take immediate steps to ensure compliance with your request. Please accept our apologies, and if there's anything we can do to rectify the situation, please let us know.
Tracey Miller
Green wave has been the biggest waste of my money ! They made promises they never kept. There has been no difference in my bug problem AT ALL. When I tried to cancel they said they would charge me more to cancel than to keep the service. They are a big fraud. Save your money don’t use this company!
Provider response
We're sincerely sorry to hear about your dissatisfaction. We strive to fulfill our promises and provide effective pest control solutions to all our customers. Upon reviewing your account, we understand that there might have been a misunderstanding regarding our free touch-up services and cancellation policy. We aim to make the cancellation process as simple as possible, and any fees incurred are typically proportional to the initial discount offered, which in this case does not exceed your recurring service charge.<br><br>Additionally, we noted from our technician's records that during the last visit, you indicated no ongoing bug issues and mentioned having services from two pest control companies. We regret any inconvenience caused and would appreciate the opportunity to address your concerns directly. Please contact our office, and we'll do our utmost to resolve this matter to your satisfaction.
MYRIAM THOMAS
Worst company ever . I would not recommend it .
Provider response
We're sorry to hear about your dissatisfaction with our service. We strive to provide excellent service to all our customers. We understand there may have been some misunderstandings, and we appreciate the opportunity to address them. We settled your account by not charging for your last service and discounted the cancellation fee to resolve any issues. We regret that we couldn't meet your expectations and wish you the best in finding a pest control solution that better suits your needs. If you have any further concerns, please don't hesitate to reach out.
Clint Lowe
This is the most unethical company I have ever experienced. If I could give this business minus stars, I would. I was sold a service with incomplete information, more specifically hidden termination fees. This company conducts predatory practices of promising a service, underperfomring, then penalizing the customer when they choose a different route. The service that was provided only resulted in more pests inside and outside of my home, with increased insect activity in my children's rooms as well as my kitchen area. I have sent numerous photos of live insects sharing my home with no recourse. This led me to request a service cancelation and then the company sprung an early termination fee which was never mentioned prior, even after I specifically asked the sales person this direct question. Your request will be met with "it's in the fine print". Extremely unethical and predatory. I can only imagine how many customers have been falsely lured into contracts with zero explanation of the full ramifications of entering into a contract. STAY AWAY from this company at all costs. You'll only end up with more insects and less money unfairly taken from you.
Provider response
Hi Clint, We're truly sorry to hear about your disappointing experience, and we appreciate you sharing your concerns. We take your feedback seriously, as customer satisfaction is a top priority for us.<br><br>Firstly, we apologize for any misunderstandings regarding our service terms. We strive to provide clear and transparent information to our customers at every stage of the process. Hidden fees and unclear terms are not reflective of our standard practices, and the reason why we have all our customers sign both a physical and digital copy of the what is expected.<br><br>Regarding the pest issue you've experienced, we deeply regret that our service did not meet your expectations and led to increased insect activity. Our aim is to effectively address pest problems and in doing so pest activity may spike initially. However, with consistent treatments we know this will subside and as a result create a comfortable living environment for you and your family. We appreciate you sharing, and we will use this information to rectify the situation promptly and ensure a resolution that meets your satisfaction.<br><br>In terms of termination fees, we understand the frustration you've expressed. We will review our communication protocols to ensure that all terms, including termination fees, are clearly communicated to our customers before any commitments are made. Your feedback will help us improve our processes and prevent similar situations from occurring in the future.<br><br>We value your feedback and would welcome the opportunity to discuss this further to better understand the specifics of your situation. Please reach out to our customer service team, and we will do our best to find a resolution that addresses your concerns.<br><br>Thank you for bringing this to our attention; it helps us become a better company and provide a higher level of service to all our customers.
Romny Gonzalez
When I bought this service I thought I was dealing with professional people, unfortunately my experience was very far from that. First of all, I had to shadow the employee to make sure he would spray the chemical in every space inside the house. Then, they called me to let me know the I haven't paid the 1st bill, and they found out they have charge my credit card and paid another client's bill. And finally, after one month of the 1st service I still had ants and spiders in my house and they charge me again. They sales representative gave the wrong information, make me believe that the second visit was a follow up of the 1st one and I wouldn't have any penalty. Totally wrong!
Provider response
Dear Romny,<br>We are truly sorry to hear about your unsatisfactory experience with our pest control service. We take customer feedback very seriously, and we appreciate you bringing these concerns to our attention. Our aim is always to provide a high level of professionalism and ensure our customers have a positive experience.<br><br>We deeply regret that the service did not meet your expectations. We understand your frustration regarding the need to oversee the application process. This is certainly not the level of service we strive to deliver, and we apologize for any inconvenience this may have caused.<br><br>Regarding the billing error, we acknowledge the mistake and have taken immediate steps to rectify it. Your feedback has highlighted areas where we need to improve our internal processes to prevent such errors in the future.<br><br>As for the pest issues persisting after the initial service and the misunderstanding about the follow-up visit, we apologize for any confusion caused. We want to assure you that we are committed to resolving this matter to your satisfaction. We are happy to schedule a follow-up appointment at no additional cost to address the ongoing pest concerns.<br><br>Our team is dedicated to learning from this experience and improving our service to prevent similar issues from occurring in the future. We value our customers and would like the opportunity to make things right. Please reach out to us directly at info.fl@greenwavpestsolutions.com so we can discuss this matter further and arrange the follow-up treatment.<br><br>Thank you for your feedback and for giving us a chance to improve. We look forward to working with you to resolve these concerns.<br><br>Best regards,<br><br>Michael<br><br><br><br><br><br><br>
Chris Almeida
I was hustled into a 1 year contract at $140 a month. They claimed they were so much more expensive and do a 1 year contract because after 12 treatments there will be 99% less bugs on your property and you will not need monthly treatment after the first 12 are done, maybe one or two visits per year after those first 12.. I tried it and was a lie still have bugs and it's been one month since they stopped. They ripped me off hope they don't get you
Provider response
Hi Chris, We sincerely apologize for the inconvenience you've experienced and any misunderstanding that may have arisen regarding our services. We truly value your feedback and take your concerns seriously.<br><br>Our goal is to provide exceptional pest control services to our clients, and it's disheartening to hear that your experience did not align with our intentions. We deeply regret any miscommunication that occurred during the sales process. Our aim is to create a bug-free environment for our clients, and it seems that we fell short in delivering that promise in your case.<br><br>We appreciate your honesty in sharing your experience, as it helps us to improve our services and ensure that such situations are rectified. We would like to assure you that we are actively looking into your case to address the bug issue you've mentioned and to investigate the discrepancies in your treatment outcome.<br><br>Your satisfaction is of utmost importance to us, and we would like to make things right. If you are open to it, we'd love the opportunity to discuss your concerns further and explore possible solutions to ensure your property is pest-free as we initially promised.<br><br>Please reach out to our customer service department at (954)231-5900 or info.fl@greenwavepestsolutions.com so that we can work together towards resolving this matter. We genuinely appreciate your feedback and your willingness to help us improve.<br><br>Thank you for bringing this to our attention. We value your business and hope to regain your trust.
Rafael Bouyett
So I was offered services by an employee who was in the area servicing an existing client. After a long explanation of their services I decided to give them an opportunity. They did claim that there would be an increase on seeing pests movement which was above and beyond what was considered to be normal. I contacted them about it and they scheduled me for a follow up at no cost. They scheduled me in 3 different occasions but they never showed up. On today's day I was scheduled for what I thought was my follow up on the previous issue but they came in less than a month for a pay service. I sent them away without getting service. I've had many good pests control companies but unfortunately they either get sold out to a bigger company or they go out of business. Beware they will also try to lock you in with a contract. Based on my personal experience, I see them going out of business. I will also make a BBB report so a record can be started to help others from becoming victims of this companies bad service.
Provider response
Hi Rafael, thanks for bringing your experience with us to our attention. After further reviewing your account with us we had your second treatment scheduled on 7/19/23. We have it notated that this appointment did not work for you and you requested a different time and date, so we rescheduled the appointment to 7/24/23. Upon arrival to this appointment we were told that this time does not work as you would like to have the interior serviced, so we rescheduled the appointment again. This time we scheduled the appointment on 7/27/23, however it was raining and the service was unable to be performed, so we moved it to today, 8/5/23. It seems there was some confusion on whether this was a paid service or not, but we would be happy to explain and rectify any issues. I understand the frustration behind this, and hope that you reach out so we can get this resolved for you. You can reach me here at (954)231-5900 or info.fl@greenwavepestsolutions.com. <br>- Michael
Tati A
Do not use this company !They say free cancelation but that’s not true ! Fighting over $200 cancelation fee that was not mentioned to us when THEY knocked on my door to sell the service
Provider response
Hi Tati, thank you for taking the time to provide us with feedback that we can use to better our company and policies we have in place. I would like to first apologize for any dissatisfaction you experienced because of us. At Green Wave, we truly do strive to give our customers the absolute best customer experience as possible, and work hard and quick to remediate any issues if they do arise. It seems as though there was a misunderstanding of the contract you signed. Please reach out to us at info.fl@greenwavepestsolutions.com, so we can further our efforts to help you out.
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