About this provider in Fruit Cove
Gray Pest Control is a full service pest and termite company and is Jacksonville’s top (CSS) Certified Sentricon Specialists, serving all of Northeast Florida. Our company strives for ultimate customer satisfaction. This is achieved by providing effective, safe and consistent pest control and termite preventatives day…
Rating breakdown from customer reviews
4.9
667 reviews
Customer reviews for Gray Pest Control
JR
Dakota was outstanding, friendly, professional and knowledgeable!
Provider response
Thank you for the fantastic review! It's wonderful to hear that Dakota made such a positive impression with his outstanding service. We appreciate your feedback and look forward to continuing to provide great experiences.
Lisa Valentine
Dakota was our service tech today. She called ahead to make sure it was a convenient time, was courteous and thorough. Thanks!
Provider response
Thank you for your kind words, Lisa! We're delighted to hear that your experience with George and Chris was exceptional. Providing thorough and informative service is our priority, and it's great to know we met your expectations. Your feedback means a lot to us!
Tom Comerford
Prompt, professional and polite. These guys are great. Kevin took extra time to talk me through some personal questions I had relating to pests. Knowledgeable!
Provider response
Thank you for your kind words, Tom! We're delighted to hear that you found our team prompt, professional, and polite. Your feedback truly means a lot to us.
MGORMAN817 GORMAN
Chris did a great job. He came in and did a thorough inspection. He also gave me some tips on how to reduce some of the nuisance bugs. He was also very patient with my children who were running around and asking him questions. I would recommend him and Gray Pest Control!
Provider response
Thank you for your wonderful feedback! It’s fantastic to hear that Kevin made such a positive impression. Your recommendation means a lot to us!
Abby Doan
Ryan recently completed our install of the Sentricon Termite system and it was a super easy process! He was very nice and very efficient.
Casey Moyer
Ryan is a very personable young man who arrived to perform our exterior extermination service. When I mentioned we had an increase in pests inside our home he quickly adjusted his plan to take care of the interior of our home, as well as. This high level of customer service is great! Well done!
Provider response
Thank you so much, Casey! Grateful for the opportunity.
Erica Lee
Kevin was wonderful, knowledgeable and effecient. I'm very happy with the results .
Provider response
Thank you for the kind words, Erica! We're delighted to hear that Kevin provided you with wonderful service and that you're happy with the results. Your satisfaction is important to us!
Ryan Colaianni
Kevin was very professional and thorough throughout his visit.
Provider response
Thank you for your kind words, Ryan! It's wonderful to hear that Kevin provided you with professional and thorough service. We appreciate your feedback and hope you have a great day!
mitch Silva
Awesome, answered all questions to my satisfaction wonderful.
Provider response
Thank you for your kind words, Mitch! It's wonderful to hear that our team was able to answer all your questions to your satisfaction. We appreciate your feedback and hope you have a great day!
Keith Paris
Another year and another solid performance by Kevin with Gray's Pest Control. Can't say enough about them.
Provider response
Thank you for your feedback, Keith! It’s fantastic to hear that you had a positive experience with our semi-annual termite inspection. We're glad that you appreciated the advance notice and the follow-up report. Your satisfaction is important to us!
John Shelley
Very knowledgeable. Knows your business! Thanks
Provider response
Thank you for your kind words, John! We're pleased to hear that you found our team knowledgeable and that we could assist you effectively. Your feedback is truly appreciated!
Bernard Rafael
Great experience with both Jorge and Kevin. They were professional and courteous and highly recommend them!
Provider response
Thank you so much Bernard!
Katie Kinsey
Kevin from grays pest service did what was needed!
Provider response
Thank you for your positive feedback, Katie! We're pleased to hear that Chris took care of everything you needed. Your satisfaction is important to us, and we appreciate you taking the time to share your experience!
Kēmin Chen
Dakota has serviced my home multiple times now and each visit she is very thorough and careful. Always goes above and beyond to ensure my home has the maximum coverage. She will answer any questions I have and provide multiple suggestions/recommendations for my needs and concerns. Since we're on a program with Gray, hopefully we'll continue to get serviced by Dakota.
Provider response
Thank you for your wonderful feedback! It’s great to hear that Dakota has consistently provided thorough and attentive service during her visits. We’re glad she takes the time to address your questions and offer tailored recommendations. Your trust in us means a lot, and we appreciate your continued support!
Pat Partridge
I could have done a better job myself. Disappointed.
Provider response
Hi Pat, Austin Gray here. <br><br>I am good friends with Lance and I want to speak with you on your service today. We are a huge supporter of Partridge Well on our properties and refer you guys to 4,000+ customers annually on our home inspection side. <br><br>Please shoot me an email privately and I’ll have someone out there ASAP to rectify the issue whatever it may be.<br><br>Austin@graypestcontrol.com
joe kleissler
they did what they said they were gonna do, when they said they would do it. They were very no knowledgeable, helpful, did a very good job.
Provider response
Thank you for your review, Joe! It’s wonderful to hear that our team met your expectations and delivered on our promises. We're glad you found our service knowledgeable and helpful. Your feedback means a lot to us!
Robin Feliciano
Spray for bugs
Provider response
Thank you for your feedback, Robin. It sounds like you were looking for effective pest control solutions. If there's anything specific you'd like us to improve or any questions you have, we're here to help!
Ben Fisher
Was supposed to show up at 9am, Showed up at 4PM. Wanted to spray interior of the home but became extremely emotional when being told to exclude certain areas. Was extremely upset about someone not “Trusting” his opinion or asking questions about what he was going to do. Well here is a bit of advice Ryan, first impressions are lasting in life and when you show up 7 hours late, thats a bad first impression. Also this is real life its not snapchat or instagram there will be times that human to human interactions occur and you must answer in an adult manor questions and concerns not just tell someone trust me and when questions you run out of the house an emotional wreck and not complete the job you were 7 hours late to.
Provider response
Thank you for sharing your experience, Ben. We genuinely appreciate your feedback and apologize for the delay and the circumstances you described during the service. It's concerning to hear about the interaction you had with Ryan. After you and i spoke on the phone you admitted to me that you became aggressive with our employee and verbally abusing him and telling him and i that you were bragging and showing off your expensive cars. After speaking with Ryan he decided not to press charges for the aggressive behavior towards him as he was extremely threatened by your aggressive and erratic behavior while wearing a half face mask.
Rick Benson
Showed up on time listened to my issues did his job, knocked when he was complete asked if I had questions- good job
Provider response
Thank you for your review, Rick! It's great to hear that our team was punctual and attentive to your concerns. We appreciate your feedback and are glad you had a positive experience. Your satisfaction is important to us!
Sally Marks
We had an appointment between 11 to 1 today and the tech never showed up
Provider response
Thank you for your feedback, Sally. We're sorry to hear about your experience and understand how frustrating it can be when appointments are missed. We appreciate you bringing this to our attention, and we’ll work on improving our scheduling to ensure better service in the future. Your input is valuable to us.
Aldonia Rawls
Chris was very knowledgeable about his work. Thank you for your service.
T D
PLEASE READ review before signing up for Gray Pest Control services and if you are already signed up with them, please consider other companies/alternatives before things go BAD. Review is actually for ZERO stars, but, unfortunately, 1 star is the lowest default. I see that Gray Pest Control will respond to negative reviews and show that they did everything right, but DISREGARD THEIR RESPONSE as my review is already due to their bad communication and service. Despite their mistake, they would not refund for services that I tried to cancel. End of contract, does not mean end of contract to them. They started services right after my contract ended and did not refund because services were already done. It's ok because this review will cost them more than the money they decided to take from me. Review: Pest service: 0 (Still had pests after several treatments. Poor quality service) Customer service: 0 (Doesn't care to do the right thing for customers. Bad communication) Company: 0 (Did not provide quality pest service and customer service. Failed the customer) The best companies are great whether things are good or bad. In my experience, when things went bad, this company FAILED. In the end, THEY HAD AN OPPORTUNITY to do the right thing for the customer, but chose not to. No refund and no response to my last email for their mistakes. Please look for OTHER pest control companies with better service!
Provider response
Thank you for your review, T D. <br><br>The great thing about our company is that we do not have locked in contracts. <br><br>We are required by law (FDACS) to have a signed agreement on file, but service does not end until you cancel the service as stated. <br><br>We were happy to cancel our agreement and we wish you the best in life. <br><br>-Austin<br>
Michael
I wish there was an option for no stars. Beware. I bought a new construction home, only to find it crawling with pests—thanks to open doors and windows during the build. I called Gray’s Pest Control, expecting them to help with the problem before my furniture arrived. Their promise? Remove all spider webs inside and out, knock down wasp nest, etc. But on move-in day, I arrived to find webs intact and pests still lurking. When I complained, they sent the same technician back, who warned he’d ruin my paint if he actually did the job. I refused. Almost two weeks after the spray, I’m still battling spiders, earwigs, and other pest—without a single dead insect to show for it. At this point, I'm starting to believe nothing was done. Learned lesson, never let anyone do a job without you being present. After being threatened with collections, I’ve shared my experience amongst many people and urging others to steer clear of this company. Better alternatives exist, like Pestie, with positive reviews and lower costs. Proceed at your own risk
Provider response
Dear Officer Michael Rivera,<br><br>Thank you for sharing your experience with Gray Pest Control. We appreciate your feedback and would like to clarify our practices and approach to addressing your concerns.<br><br>Our standard service includes removing spider webs from the exterior of the home to help control pests. For interiors, we avoid using brushes on delicate surfaces, like textured ceilings, to prevent accidental damage. Our technician acted with caution to protect your home, which we prioritize alongside delivering thorough service.<br><br>Following your initial treatment, we promptly scheduled a follow-up within the week to ensure effectiveness. Pest control is a gradual process, often requiring several treatments to see complete results. We understand the importance of seeing a quick reduction in pests, especially during a move-in period, but long-term control typically builds over time.<br><br>We value our customer relationships, which is why we allowed you to end your contract early, even though it was outside our standard policy. We chose to do this as a gesture of goodwill, respecting your decision while incurring a financial loss for our business.<br><br>Safety is central to our work. Our treatments are applied by licensed professionals using products regulated for safety and effectiveness, which contrasts with certain DIY options that lack regulatory oversight. We are committed to delivering safe, effective pest control and adhering to strict industry standards.<br><br>As required by Florida’s FDACS regulations, our service agreements are documented and signed before treatment, protecting both parties and ensuring clear expectations.<br><br>Thank you again for the opportunity to clarify our practices and commitment to professional, respectful service. We wish you success in maintaining a pest-free home and appreciate your feedback as it helps us continue to improve.<br><br>Sincerely,<br>-Austin
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