About this provider in Yorba Linda
We take extreme pride in our company, our employees, and our customers. The most important principle we strive to live by at White Knight is providing an honest service to each of our customers and our employees. To provide an honest service, all of our Technicians go through background and driving record checks, and…
Rating breakdown from customer reviews
4.6
1,116 reviews
Customer reviews for White Knight Pest Services
David Gonzalez
Jose R was great. Very nice and took care of everything requested. Awesome work.
Provider response
Thank you for your review! We are pleased to hear that Jose provided a professional and thorough service. Thank you for trusting White Knight with your pest control needs!<br>
M Scott
John from White Knight is as though as it gets when it comes to resolving your pest problems
Provider response
Thank you for taking the time to share your experience! We are pleased to hear that John provided a professional and thorough service. We value your satisfaction and appreciate you trusting White Knight with all your pest control needs!
Georgie Denman
John L. spent nearly 40 minutes doing an extensive and thorough sweep of spider webs, as well as pest treatment on my property. Much appreciated!
Provider response
Thank you for taking the time to write us a review! We’re pleased to hear that John provided exceptional care and made you feel confident in our service. We appreciate your business and look forward to keeping your home pest-free!
Elliot Sirota
Freddy Sprayed inside and out and removed any spiders and bugs detail spraying and answered my questions and what to watch for in the future, thanks again
Provider response
Thank you for your feedback on Freddy! We are pleased to hear he’s treated your entire property inside and out to ensure a pest-free home. We appreciate your trust in White Knight for your pest control needs!<br>
Thomas Pugmire
Sales person offered one service and then explained that if we weren’t happy we could cancel our contract with him within five days and there would be no additional chargers other than the $75 one time fee/service. We reached back out to him within five days of signing up via text and requested that the contract be cancelled. We again reached out to follow up that it had been cancelled. No response. A month later a second service was performed and when we contacted white knight to cancel and explain the situation, they then told us we owed them an additional $75 for second service plus a $300 cancellation fee. This company is ridiculous and should honor what their representatives offer/say. You can
Provider response
We apologize for any inconvenience! We would like to offer assistance but can not locate any customer account associated with this name. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Our service agreements are verbally reviewed in our "Welcome Calls" when customers initially sign up. We also provide multiple copies of the signed agreement and access to view it in the online customer portal. We never charge any sort of penalty or cancellation fee when circumstances arise on our customer's end. We simply request that the discount applied to your initial service be reimbursed if you are unable to honor the agreement. Please note that White Knight offers free and unlimited re-services as part of our satisfaction guarantee. If you are ever unhappy with your service or if something was missed, we'd be happy to come back out to address your concerns. To address the issues raised, please give us a call to let us know how we might assist you. We'd be happy to help!
Meleah Pugmire
Very dishonest company. The salesman told me if we canceled with him within five days we would not get a cancellation charge. We canceled after the technician did a terrible job and didn’t take care of the problems that the salesman said they would. (Aphids) Now the company is trying to charge us 350 for canceling even though we canceled within 5 days. They charge way more than other pest companies for a worse job. Stay away!! There are cheaper options out there that are better.
Provider response
We are sorry to hear this! We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Customers have a three-day window prior to their initial service appointment to cancel without any obligations, providing time to reconsider or make adjustments. Once the initial service has been completed, this three-day cancellation period no longer applies. Upon reviewing our records, we found that we did offer assistance when you reached out with your concerns. We provided several options to address your concerns, but our attempts were unfortunately declined. We're here to help resolve any issues you may still have; please give our office a call if you would like to revisit these!<br>
brooke barth
BUYER BEWARE! It seems nice at first but it is impossible to get out of the service without paying arm and a leg. If you want to cancel and can't afford to pay the sum upfront they trap you on a service loop where you pay off monthly while incurring more and more charges. We just received our last service and in order to continue to pay monthly instead of upfront for the remainder of what we owe we would have to keep the account open and then be charged AGAIN for a monthly cycle. So now we have 30 days to pay the full amount even though we made a payment this month already, or else we will be charged additional fees. This was a learning process for me definitely so please head my warning and don't get scammed by this company. All technicians were awesome but they company uses shady practices to trick you into an insane commitment that is impossible to get out unless you want to pay a bunch of money for services not rendered.
Provider response
We apologize for any inconvenience! We would like to offer assistance but can not locate any customer account associated with this name. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Our service agreements are verbally reviewed in our "Welcome Calls" when customers initially sign up. We also provide multiple copies of the signed agreement and access to view it in the online customer portal. To address the issues raised, please give us a call to let us know how we might assist you. We'd be happy to help!<br>
Bittu Singh
Very good service performed by Ruben from white knight.
Provider response
Thank you for your review! We're pleased to hear that Ruben did a great job and provided you with professional service. We will be sure to pass your feedback along to their manager!
Matthew Verdugo
Great service!
Provider response
Thank you for your review! We're pleased to hear that Humberto did a great job and provided you with professional service. Thank you for choosing us!<br>
Matt Hiradfar
I had an outstanding experience with this pest control technician ( Freddy ) . He was professional, friendly, and extremely patient throughout the entire visit. He took the time to explain everything clearly, answered all my questions, and made sure I understood the treatment process. What impressed me the most was his attention to detail. He carefully inspected every area, completed the job thoroughly, and left everything clean and organized when he finished. I really appreciate his professionalism, kindness, and dedication. He made the entire experience easy and stress-free. Highly recommend to anyone looking for reliable, high-quality pest control service. Thank you for a job well done. Beat regards MATT HIRADFAR
Provider response
Thank you for taking the time to share your experience! We're pleased to hear that Freddy provided helpful communication and strong attention to detail. He's a valuable member of our team, and we're lucky to have him. Our friendly and knowledgeable technicians take pride in providing a professional service and keeping you informed throughout the process. We want to ensure you have a positive experience from start to finish. We value your satisfaction and appreciate you trusting White Knight with all your pest control needs!
Taylor Freckleton
This is the worst scam ever. They have BS contracts and are very unprofessional and rude. I DON’T RECOMMEND THIS HORRIBLE BUSINESS. They charged me $300 to get rid of them because I didn’t “decline the new contract” that they never sent me and that I knew nothing about. Such a scam. Hiring them was the worst decision.
Provider response
We apologize for any inconvenience! We would like to offer assistance but can not locate any customer account associated with this name. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Our service agreements are verbally reviewed in our "Welcome Calls" when customers initially sign up. We also provide multiple copies of the signed agreement and access to view it in the online customer portal. To address the issues raised, please give us a call to let us know how we might assist you. We'd be happy to help!
nathan smith
I imagine the service is fine. The contract is oddly difficult and can have multiple cancellation fees. Seems like a business setup for people to forget about and pay to much for. Upon calling them they automatically tried dropping the rate to 1/3 of what we were paying. But without canceling at the exact right time the math would have ended up not in my favor. Difficult to get rid of. Wouldnt recommend committing to them.
Provider response
We apologize for any inconvenience! We would like to offer assistance but can not locate any customer account associated with this name. We take transparency seriously and have multiple steps in place to ensure our customers are well-informed. Our service agreements are verbally reviewed in our "Welcome Calls" when customers initially sign up. We also provide multiple copies of the signed agreement and access to view it in the online customer portal. Our terms outline potential charges based on the difference between the initial service charge and the discounted rate if an agreement is canceled after the initial service and before completing all the services in the agreement. The agreement simply continues at a regular frequency after the last service until you decide to cancel. Therefore, no further action is required if you would like to continue services with White Knight Pest Control. Every agreement states that a 30-day notice is required to cancel after your first year, meaning you are responsible for any services pending within 30 days of your cancellation request. To address the issues raised, please give us a call to let us know how we might assist you. We'd be happy to help!<br>
Emily Delfs
Ryan is an asset to the company. Arriving on time with notification; courteous in his interactions; and thorough with his work.
Provider response
Thank you for your review! We're pleased Ryan was courteous and treated you and kept you well-informed throughout the process. We appreciate your business and look forward to keeping your home pest-free!
Joseph Seaman
Me customer. Ryan had excellent customer service, very happy with the company so far.
Provider response
Thank you for your feedback! We're pleased to hear that Ryan provided a professional service and addressed all your concerns. We value your satisfaction and are glad you have taken advantage of our free re-service benefit. We appreciate your business and look forward to keeping your home pest-free!
Stacey Glenn
John was very thorough and pleasant to interact with. He checked in when he arrived, asked if there was anything specific he needed to address and he made sure to check back with me before he left. Sounds simple but you’d be surprised how rare it is that this happens. Thank you!
Provider response
Thank you for your feedback! We're pleased to hear that John addressed all your concerns and kept you well-informed throughout the process. We appreciate your business and look forward to keeping your home pest-free!
Mike Scharnell
The technicians were nice and very respectful. Unfortunately whatever they are spraying has no effect on bugs. We have the same or worse pest issues after 4 treatments from them. I emailed them months before canceling and they didn't do anything. Also, their agreement is very shady to say the least. Do not sign up with this company.
Provider response
We apologize for any inconvenience! We take transparency seriously and have multiple steps in place to ensure our customers are well-informed about our service agreements. However, we are a little confused to see your review posted almost 10 months after the closure of your account last year. We never charge any sort of penalty or cancellation fee when circumstances arise on our customers' end. We simply request that the discount applied to your initial service be reimbursed if you are unable to honor the agreement. Despite the multiple steps White Knight has in place during the sign-up process to ensure customers are well-informed, not all read the terms. Not only do you have a one-page signed agreement with White Knight Pest Control that outlines these terms, but we also provide multiple copies of the agreement and access to view it in the online customer portal. Upon reviewing your account, there were no requests related to your pest concerns, rather questions in regard to your account billing status. We want to remind you that White Knight offers a satisfaction guarantee of free and unlimited re-services. After reviewing your account, we see you have never taken advantage of this benefit. If you had communicated these issues to us when they occurred and allowed us the opportunity to follow through with our commitment, we would have been able to resolve your issue. We have resolved pest issues for thousands of customers like yourself. We take pride in our work and are committed to providing the best possible service to our customers. We hope you will reconsider and allow us to continue working with you to resolve your pest issue!
Mike Ohanesian
John was great!
Provider response
Thank you for your review! We're pleased to hear that John did a great job and provided you with professional service. We will be sure to pass your feedback along to their manager!
Nathan Herzog
Great service!
Provider response
We are pleased to hear that your first appointment was successful and that you are now enjoying a pest-free home. Your feedback and kind words are greatly appreciated. Thank you for choosing us! <br>
Pete Snow
Friendly, explained everything he was doing, and was thorough
Provider response
Thank you for your kind review! We are pleased to hear that Freddy provided a professional and thorough service. We value your satisfaction and appreciate you trusting White Knight with all your pest control needs!
Damon Chen
one of the best pest control company you can find 👍🏽👍🏽👍🏽
Provider response
Thank you for taking the time to share your experience! We're pleased to hear our team has provided you with the quality service we strive for. We appreciate your business and look forward to keeping your home pest-free! <br>
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