About this provider in Valencia
No Bugs is the #1 pest control company in the Santa Clarita Valley – but as you will discover, we are different than your average service. How are we different? Visit our site and contact us today to learn more!
Rating breakdown from customer reviews
4.6
69 reviews
Customer reviews for No Bugs Termite and Pest Control Inc.
E H
I have dealt with a few companies before, but NOBODY beats the quality service or cost No Bugs offers. When I first moved into the rental home, it was infested with earwigs, ants and spiders (of course due to it being located in a rural area). Once No Bugs came out and maintained the property monthly, everything was gone! If I had any issues, or new type of pests, I was always taken care of without issues. Its really hard to impress me, but I grew to trust this company. The office staff is amazing, the techs are caring and work fast but efficient. Everyone is genuine and kind. Unfortunately I moved, and they dont service my new area, but once i see my area being serviced I WILL be using them. Give them a try, You wont regret it
Provider response
Hi there, thank you so much for sharing your No Bugs experience! We are so happy to hear that we were able to turn things around for your rural property. Our office staff and techs take pride in being thorough, caring, and efficient with every home we service. We are sad to lose you as a customer, but we truly hope you enjoy your new home and that our paths cross again if we expand into your area. We really appreciate you taking the time to write such a detailed review!
Debra Avila
I have used No bugs for many years now and I love them my house and yard stay pest free and if I do have a problem say an ant hill or anything like that they come out immediately and take care of it . They are a wonderful company
Provider response
Hi Debra, thank you so much for your kind words! We are so happy to hear that your home and yard have been staying pest-free year after year with No Bugs. Our team takes pride in responding quickly whenever something like an ant hill pops up, and we will always be there when you need us. We are truly grateful for the confidence you place in No Bugs and look forward to many more years together!
Manda Panda
10/10 would recommend. They've been very nice and always on time.
Provider response
Thank you, Manda! A 10/10 means the world to us. Our office staff and field technicians are committed to making every interaction count, whether it's a phone call or a pest control treatment. We appreciate your kind words and can't wait to exceed your expectations again next time!
Lauren Leivo
I love using NoBugs! Always professional, answered all my questions (I had a lot) after our latest treatment, and have never made me feel bad for any pests they find and treat against (usually spiders or flying bugs hiding in the grass). Will definitely continue to use NoBugs and will 100% recommend! Thank you, NoBugs!
Marsha Center
Thank you very much for your wonderful service and care of my property. And I finally was able to download your app and I love it.
Amanda
*edit to my review after receiving the response from Tyler The last thing I want is to go back and forth on google, but I won't be called a liar. I have my call log from April 17 2025 which shows I spoke with Tyler's cell more than once, and no bugs phone number more than once. Never in my review did I say the technician admitted that she didn't service. And I did in fact take you up on the free re-service, as you sent another technician out again. I apologize if my experience is upsetting you Tyler, but it is not exaggerated. God Bless to you as well, and I wish you nothing but future success with your company.* After being a client of no bugs for a few years I had no choice but to cancel my account with them today. We have had numerous issues being dissatisfied with the service we are paying monthly for and today was the final straw. There have been multiple times that we come home after being serviced and feel like no spraying had been done in the backyard. Six months ago I called for this exact issue and was assured the girl servicing our house sprayed the back even though our mats were not moved, pets water bowls not moved, and could smell no solution. Three months ago, I recieved a call from the same technician who serviced my home prior, letting me know that she was too short and could not reach my gate latch, asking me what she should do. Not only was this so unprofessional (as a company, you are responsible for supplying your employees with all the tools needed to successfully service every home or problem solve) but this was the same girl I suspected did not service our backyard before. This only proved to me that my backyard wasn't serviced as I suspected and everyone at the company was being dishonest. I had multiple long conversations with the owner after this and decided to give them another chance. Well, my home was serviced today, and the technician who came did not close my side gate all the way! Simce it did not latch, both my dogs escaped my yard when I let them out. Thank God we just found them with the help of neighbors. I am beyond livid at the irresponsible behavior I have experienced from multiple technicians with this company, and complete lack of accountability when things go wrong. Client beware.
Provider response
Amanda, this review is full of exaggerations. We spoke once, not “multiple times.” The technician never admitted to skipping service; she found a way to open your gate and did the job. You said you had no bugs and declined a free re-service.<br><br>Also, not seeing a moved mat or dog bowl isn’t proof your yard wasn’t treated. That’s not how pest control works.<br><br>If your dogs truly got out, then I understand canceling. But let’s be honest: this review stretches the truth, and future readers should keep that in mind.<br><br>We wish you the best. God bless.<br><br>— Tyler, Owner
Rob S
Exceptional customer service👍 Hands down, they are the best to work with. They fit with every customer according to the customer’s need🫶 Vanessa and Obed Rodriguez, thank you for such excellent service..
Kelly Fassino
We have been using No Bugs for several years now and couldn’t be more pleased with the company. We have no spiders or ants now and they are very professional and very responsive to my few requests over the years. The treatments are pet friendly and smell very nice. They are always on time and they charge a very reasonable rate.
Elaine H
IM SO HAPPY I CHOSE NO BUGS AND BEEN USING THEM!! When we 1st moved to Val Verde, although the home was freshly remodeled, it had TONS of earwigs, ants and spiders. Not the owners fault, it's just the area is rural. I was using poisons that you typically find in stores , but it made the house smell and us sick. I ran into No Bugs at a community fair and spoke with them.I was convinced in giving them a try (although I was skeptical, im really glad I did) No Bugs came out using all organic product. ALL those pesky insects disappeared!! The product they use has a pleasant scent and isn't harmful. I have been with No Bugs ever since 2017. It's a huge plus they are very affordable. I have compared prices AND service when other pest control companies knock on my door. What helps: even if you are paying once monthly, you can call for service as often as you need. The staff is amazing. If you ever call them with concerns, they address them quickly. The iffice is very polite, very nice to speak to, and theyvtreat you like family. Obed serviced our home: HE IS THE BEST TECHNICIAN. Obed is, friendly, professional, and actually listens to your concerns as well as looking out for potential issues. Everyone is very knowledgeable and what I like, it's family owned and operated. Im going to miss them. Unfortunately at this time they focus on the Santa Clarita area, I'm relocating outside the service area. If you're looking for QUALITY service to get rid of pests, No Bugs IS truly the company to use, and I'm saying this as a former pest control employee.
Provider response
Thank you for your trust and support Elaine!
Alicia Coleman
Great customer service!
Alexis Magnum
No Bugs is by far the best pest control company I have ever used. I have now used them for both a property that I owned and a rental property and they have exceeded my expectations both times. Matthew and Obed are extremely friendly, professional and always do such an amazing job. I have dealt with termites, spiders, ants, rodents and fleas and they have completely taken care of every single problem. As long as I live in the Los Angeles area, I will always hire No Bugs for my pest control needs.
Armando DeLeon
Emily was very thorough and knew her job well.
Provider response
Thank you for taking the time to share with us how we are doing.<br><br>Tyler A
Laura Puri
We’ve had them service our home for over a year now and highly recommend them. Whenever the spiders or ants creep in during the hot months, they send someone same day and the problem is gone in a matter our hours! Really great company, friendly people and safe for our kids and pets!
Med Tech
Worst customer service, they lie about everything and never get the job done. Pay a little more somewhere else and get the service you pay for
Mario Alvarez
Amazing customer service Responds promptly to any issues Friendly service and pleasant staff Pet safe Best choice for pest control
R. L.
I tried my best to work with them and contracted them for half a year of service but in the end they proved to be very unprofessional, dishonest and rude. They will not come “same day” as promised. They lack knowledge of insects and mock any knowledge you claim to have above their own. To request a visit will lead you to a lengthy phone call and questionnaire to avoid a visit. They ask you not to hang around while spraying because it’s toxic but then tell you it’s a safe and natural product for pets and children. During one visit I was sprayed instead of being asked to move out of the way as if they were trying to prove a point. On another visit my refrigerator in the garage was turned off and my food spoiled. I accepted all of those issues as an honest mistake but the last visit left some spray marks on my property and they decided to avoid any ownership for any damages by terminating my contract without communication despite paying for the month.
Richard Goedeken
These guys are the best. Super responsive and they just make the bug problem go away.
Judi Diamant
Friendly staff. Kept us updated throughout the afternoon...i.e. on our way. Very little smell. Only time will tell if the ants go away to ant heaven.
Mrs. Ramona Bonitatis
I recently had an unfortunate encounter with No Bugs, a company that claims to offer top-notch customer service. After a year of being a customer I had to fire them. My experience with their support team left much to be desired. I feel compelled to share my disappointment, in the hope that others can make an informed decision before engaging with them. From the onset, it was evident that No Bugs customer service lacked professionalism and efficiency. When I contacted them regarding a garter snake problem I encountered I expected a prompt and helpful response to visit my residence the same day for peace of mind. Unfortunately, I was met with a series of excuses, and a general lack of concern while in distress. The first interaction with Matt was discouraging, as he communicated they were fully booked and busy for days on end. No Bugs was refusing to visit my residence, and was unable to provide a satisfactory solution or even express any compassion. Furthermore, despite several attempts to escalate the issue no one from the management team reached out to me. This complete disregard for customer escalation and lack of accountability was both frustrating and unacceptable. It left me feeling undervalued as a customer and cast serious doubts on No Bugs commitment to customer satisfaction. In my opinion, No Bugs customer service failed to meet even the most basic standards of professionalism and responsiveness. As consumers, we rely on dependable customer service to address our concerns and provide satisfactory solutions especially when a threat of a snake is present. Unfortunately, my experience with No Bugs was a stark reminder of how crucial it is for companies to prioritize their customers' needs no matter how many years you've been in business. Regrettably, No Bugs fell far short of these expectations, resulting in a deeply disappointing and frustrating experience. I strongly advise potential customers to consider alternative options that prioritize exceptional customer service. No Bugs disappointing customer support left me with a sense of dissatisfaction and a lasting impression that their commitment to their customers is far from satisfactory. Please show compassion, respect and prioritize these types of emergency situations for same day visits to your paying customers next time and I do hope this is a teachable moment for No Bugs. Wishing No Bugs happiness and the very best in your lives.
Provider response
Thank you for taking your time to make this review. As the business owner I’m concerned with our success as a local pest control company. Our customers are our neighbors. <br><br>No Bugs has pioneered, and revolutionized the pest control industry by offering not only same day service, but a safer less toxic approach to controlling insects, our “all inclusive” price model fits the family budget. It is something we are known for and we are proud of.<br><br>Part of our intensive training program is that all of our calls are recorded. After listening to your phone call, I was proud of how our staff handled the situation. And I fully agreed that we needed to cancel your service. As a business owner, I will not ever allow my staff to be treated in a rude, disrespectful or bigoted manor. Your demands were inappropriate, unreasonable, your speech was contemptible. This will not be tolerated nor will my staff be subject to such attitudes, or treatment. <br><br>There have been many occasions where a customer calls and says they have a snake. Our technicians have pulled off mid-job to go take care of other customers houses. We understand snakes are not only of fear, but a serious threat to our personal safety and well-being. <br><br>Please be polite, respectful, there’s no need to yell, belittle, and hang up on our staff only to call back demanding we be “at your beck and call”. We were truly trying to help you as I’ve done for so many over the last twenty years. <br><br>We wish you the best, and hope for a happy future for you.
Rebecca
This company is the absolute BEST! The product they use is safe, dries nicely, and smells amazingly good... Their customer service representatives, as well as their service technicians. are professional, kind, and competent... The service is affordable, they bill monthly with no hidden fees.. I can't say enough nice things about this company! If you're in the market for insect and pest control - then this is your company!
Provider response
Thank you for your kind words and recognizing the hard work of our team. We will continue to work hard to meet the expectations of our neighbors who are our customers.
Jeremy Bachtle
Great company! Stands by their guarantee same day! Will continue to them every year!
Andrea Malik
We have used No Bugs since we moved here 3 years ago. They are always so nice in person and on the phone; they send reminders the day before and Matt will sometimes call just to make sure my pups are in. I love the fact that what they use is safe for my kids and animals and it really works! Definitely recommend them!
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