Provider profile

Craig & Sons Termite & Pest Control, Inc

4.8 stars from 496 customer reviews · 32300 Outer Hwy 10 S, Redlands, CA 92373

  • 4.8 out of 5 stars
  • 496 customer reviews
  • Redlands, California
  • Open 6 days/week
4.8
Rating
496
Reviews
Yes
Claimed
Yes
Website

About this provider in Redlands

Craig & Sons Termite & Pest Control, Inc. has been performing quality termite and pest control since 1991. Our service is licensed by the State of California and all of our technicians participate in frequent, continued education in order to renew their licenses and deliver you state-of-the-art pest control. Craig &…

Rating breakdown from customer reviews

4.8

496 reviews

5
449
4
11
3
9
2
9
1
15

Customer reviews for Craig & Sons Termite & Pest Control, Inc

KH

Karl Hager

22d ago

Very polite and helpful thank you

Provider response

We try. Thanks for the five star review, Karl.

AG

Alex Garner

3mo ago

Maya is professional, knowledgeable, and easy to trust. Pest control is one of those services where you want someone who actually knows what they're doing, and Maya absolutely does. She handles every situation with confidence and care. I'd recommend her without hesitation.

Provider response

We love to hear this! Thanks, Alex, for sharing your experience with Maya. We appreciate it.

BA

Brian Avila

3mo ago

Forgot to review from way back when I was getting a termite inspection. First off the dude claimed there were no termites when there in fact was. Secondly he walked in and opened the fridge demanding we have cold water for him cuz it was hot. We hadnt bought the house yet so the fridge was empty but even if we had the damn audacity of him to come in and start raiding the fridge. Never trusting them with anything

EK

Emily Kreger

3mo ago

5 ⭐⭐⭐⭐⭐ If you want the bugs gone and kept gone, Craig and Sons Termite and Pest Control is the team to call! I use them for my home and they do an excellent job keeping everything protected and pest-free. What sets them apart is the whole experience — they are friendly, professional, and communicative every single time. They show up, they do the job right, and they make sure you know exactly what they did and what to expect going forward. It is clear this is a team that genuinely takes pride in their work and in taking care of their customers. No stress, no surprises, just results. Highly recommend Craig and Sons to anyone looking for reliable, quality pest control they can count on!

Provider response

Thanks for the five stars, Emily!

DS

Dustin Snow

3mo ago

Thank you Maya over at Craig & Sons! Your knowledge about pest control is amazing. I recommend using this company for all future pest control services!

Provider response

So nice of you! Thanks Dustin, and we appreciate the kind words for Maya.

MW

Margaret Worsley

4mo ago

This company is amazing. We’ve had prior experience with another pest control company that won’t be named, and were at the end of our rope on what to do about our rat problem. Ryan came out to our place same-day, was super professional, and made a plan with us. They’re reasonably priced (unlike the last company we used), and we can’t recommend them enough to anyone in the Inland Empire with pest problems. Thank you so much!!

Provider response

Thanks for the recommendation, Margaret. It was our pleasure to help you quickly solve that rodent problem.

PS

Patrick Silva

5mo ago

Ryan is the best in the industry. He eliminated a rat problem at the office, a couple of rats were coming into the attic from the adjacent building, he closed off the entrance point and caught the culprits. At our home, he explained the process of catching ground squirrels and what to expect during the following months.

Provider response

Ryan's a pro and we're glad to hear he helped you with these rodent issues. Thank you, Patrick, for the 5-star review.

CS

christopher stamper

6mo ago

I recently used Craig and Sons Termite & Pest Control for a rodent and pest issue at my home in Yucaipa, and I couldn’t be more impressed with the service I received—especially from technician Ryan. He took the time to thoroughly inspect my property, including a detailed check of the crawlspace underneath the house and the attic. He identified the problem areas and strategically placed bait stations to target the unwanted rodents effectively. What truly stood out was Ryan’s exceptional customer service. He explained everything he was doing, answered all my questions without rushing, and provided clear, practical advice on additional pest control measures I could take in the future to prevent issues from returning. He went above and beyond to reassure me that my costs would remain low and affordable, and he committed to guiding me in the right direction every step of the way to fully remove the unwanted rodents. Thanks to Ryan’s professionalism, expertise, and genuine care, the job was done right the first time, and I now feel confident my home is protected. Craig and Sons has earned my trust, and I highly recommend them to anyone dealing with pest problems—specifically ask for Ryan if you can; he’s outstanding! 5 stars all the way.

Provider response

All of us, especially Ryan, really appreciate this review! Thank you, Christopher, for your thoughtful generosity. It was our pleasure to serve you.

DC

David Coldren

9mo ago

Griffin Oakley is a field technician whom I see on a weekly business group and I get to hear all the things he knows about and knows how to do. For those of you that live in the mountains, be sure and ask for Griffin. He knows where to poke looking for termites and other pests that you’ll want eliminated.

Provider response

Thank you, David!

SF

sandy fink

10mo ago

No follow up on mice extermination 3 requests

Provider response

Hi Sandy. Sorry to hear about this, especially since we've worked together for so long. Please call our Operations Manager, Christine, at 909-557-4822 so she can help you directly.

P

peticece

1y ago

Very disappointed with their ant and spider spray service. Will not be calling them again. Had a one time service for $150.00 done earlier this week. I live in a mobile home on a small lot. The company I used in the past sold out to a larger corporation so I decided to try a local company. Was told the techs make their own appointments and would call the day before to let me know what time. Okay, that makes it a bit difficult for me to schedule appts on my calendar but I’ll deal with it. Did not receive a phone call with an ETA. I did however notice I had received a text quite by accident since my cell phone is not attached to my hip like so many people these days. Okay, I’ll deal with that. Change an appt on my calendar to another time since it conflicts with the time the tech said he would be here. Was told he would knock down all the spider webs and spray for the ants and spiders and to wait a little bit before I water all the plants on my patio. The spray dries quickly but it’s better to wait a while. Service was completed and $150.00 was paid. Later in the day I went out to water my plants. What the heck? There are spiders and webs all over the place. On my fence, in between my shed and green house, all over the patio. I called the office and was told the one time and and spider service is structural only. Meaning just the 4 walls of my mobile. What the heck???? The company who provided this service treated the entire area. Mobile, fence, patio. If I had been told that it was only the four walls I never would have booked this appt for $150.00 Lesson learned. Will be calling another local company I have been referred to. UPDATE: After my post they did send someone back out to spray the areas shown in the photo's, however I wish they would have mentioned the fact that they ONLY spray around the base of the home in the first place. The company I used prior to calling Craig & Sons used to spray the entire lot but they were purchased by Orkin which is why I called Craig & Sons, a local company. Just make sure whomever you hire you ask the right questions.

GS

Glenn Stalter

1y ago

Paid $900 to remove rats from attic but, more importantly, to seal up any open spaces to make sure the rats do not return. Still have rats getting in the attic and the last time I called I received no return call. $900 waisted! It just not right to pay that kind of money and still have the same issue.

Provider response

Hi Glenn. We are sorry to hear you are dissatisfied. You wanted to do the exclusion work yourself and use materials we did not recommend. You agreed to waive our warranty because you prevented us from doing this work. We also helped you with a payment plan. We will continue to work with you when rodents return and, hopefully, replace the work and materials you did previously.

JR

Jill Riley

1y ago

While I have never had work done by this company, I did have a very informational and useful phone call with Ryan. He educated me on my issue + gave me an honest solution. I appreciate him not just trying to take my money. Thank you Ryan - we appreciate it.

Provider response

It is always our pleasure to help.

BH

Brandi Howlett

1y ago

Craig & Sons is my go-to for termite inspections! Always reasonably priced and cover areas farther than you'd think!

Provider response

Thanks Brandi! Always happy to help you.

J

JR

1y ago

Thanks Ryan and team! They provide the best service, super friendly, knowledgeable, and dependable. I wouldn't trust anyone else.

Provider response

We're glad to earn your trust! Thanks JR.

H

Hikes

1y ago

Wasn't happy with the service. They seem to be over price for the service provided. I moved on to another company that comes more often, and does much more work for about 45 dollars less a month. I was never happy with the workers attitude craig and sons provided me. They did not seem genuine and wanted to always sell some other service. And honestly the customer service people just seem very fake. I wasn't happy giving my money to these people. Always felt wrong.

Provider response

Hi. I am Christine Cornejo, the Director of Operations. Here is my cell phone number, 909-557-4822. I would really like an opportunity to talk with you to go over your experience. The only way we can grow is to learn where we need improvement.

DG

Dean Gordon

1y ago

Nice folks, but I think thet are a little pricer than others for treating gophers.

Provider response

Thank you for the five stars, Dean.

HM

Hubert Moog

1y ago

3 men came. Worked one hour on rat problem. Charged $600. I still have rats. They said they do not guarantee their work. We are very disturbed.

Provider response

Good morning Hubert. Thank you sharing this. We would like to send a manager out to your property, free of charge, to inspect the site and get more details from you about what happened.<br>If that's okay with you, please call 909-335-1486 and ask for Christine or Ryan.

YT

Y T

1y ago

Fabulous services! Great people 🙏

Provider response

Thank you! Glad to be of service to you.

MS

Mario Souza

1y ago

I had contacted Craigs and Sons for some spider issues in my home. Ryan Pena, a service manager, came to my house and made sure all the pest issues were resolved. He listened to the issues we were having with pests and he proceeded to thoroughly address the issues. He conducted himself with complete professionalism, efficiency, and kindness. He is a great representative of Craig and Sons, and a reason I will continue to use Craig and Sons for my pest control needs.

Provider response

Thank you, Mario, for this very thoughtful review!

VN

Von Neal

2y ago

What a joke I've been using Craig and sons for awhile and I've never really been satisfied have ants between the houses that they can't seem to get rid of today they show up in my house without notice spray my front yard and do nothing for the rest of the house just ask for a follow up they tell me just do the job correct is what I tell them sounds like a perfect day for a cancelation what a waste of $100 JUST AN UPDATE just days after they sprayed my front yard. I took a picture of this little beauty hanging from my garage door. Definitely did not get my moneys worth. You can bet they sent me a bill for $99. I paid it, but I wasn’t very happy about it, they didn’t even offer to eat the hundred dollars even though they only sprayed my front yard instead of my whole house picture is date stamped August 4

Provider response

We are sorry to lose your business due to these misunderstandings. Your situation has been reviewed with company management and will continue to be evaluated for for future training opportunities.

KM

Konnie Montoya

2y ago

Griffin came out and did a termite inspection, as I'm selling my house. He was very personable and knowledgeable. My realtor said that she has been working with this business for a long time and is satisfied with their work. He quoted me prices for routine pest control and they were lower than what I'm paying now with Orkin. I've decided to go with them for monthly service. My sister also uses them and is very satisfied with their work.

Provider response

So glad you are satisfied with the work. Thank you for your business, and your sister's too!

ME

Mike Elam

2y ago

Ryan was great and was able to solve the problem the same day we called. Received a follow up call a couple days later to make sure everything went well, which was a nice touch

Provider response

It was our pleasure to help you. Thank you for your business and your thoughtful review.

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