Western Bat Specialists

They were fantastic!! We had a bat infestation that I didn't think we would ever be able to get rid of. They removed all the bats and did all the repairs. 5 stars!! I couldn't be more happy. Kenneth was the lead and he is the best! Friendly and professional. I would give 6 stars if I could.

I wanted to give a huge shout out to this company and especially their employee Kenneth Sams! He provided top notch service and his knowledge about bats is amazing. He answered all of my family's questions on western bats specialist ! Thank you Kenneth 🦇

We can’t say enough positive things about this company. We had a bat infestation and a team came up and put up bat netting with little one way doors so the bats could fly out but not back in. Bye bye bats. Subsequently another team did remediation work. Now no bats, no guano and no urine smell. Stripped our entire roof of old nasty insulation and replaced with new insulation after removal of guano and spraying for urine and readied it for a new roof. From Administrative staff to teams that performed the work, an excellent experience all the way! Highly recommended!

Great business..very professional company

I have updated my review several times based on Rebekah's responses (which also have changed) and to include her legal threat. They charged $5,850 for a crew of three guys a total of 8.5 hours onsite. I believe their prices are up there with what a highly-skilled contractor would charge, and in my opinion there is not much skill needed to do their work. It seems more labor intensive than specialized and any DIYer can do it if they google how to get and keep bats out of their home. Unfortunately we will not know how effective their work is until the bats start coming back in late spring. From my initial email mentioning to Rebekah that I was dissatisfied with the value I was getting, instead of making any effort to make things right with me, she became accusatory and went into long explanations as to why they charge the prices they do. She even threatened to contest & defend against any defamation. This is not a sign of a healthy company to have a CFO handling their customers this way. Take a look at her responses to dissatisfied customers on Yelp. Had I read those before contacting this company, I definitely would have looked elsewhere. Rebekah had a lawyer threaten me to take my reviews down. In the letter, he accused me of coercion, extortion, making misleading and fraudulent statements, and libel. Below is a summary of my email interactions with Rebekah. You’ll probably see that her accusations are extremely exaggerated. The irony is she would have spent way less doing the extra half hour of work I wanted than she spent on an attorney to send me a threatening letter, and would have gotten a better review. Email #1: I said I didn’t feel we were getting good value (8.5 hours hrs. onsite for a crew of 3 for almost $6k!) and asked if she could include some work that should have been on the initial work order, such as fixing a small amount of stucco on the back porch. I said if not, my dissatisfaction (with the overall value of their work) would be reflected in my review. Email #1 response: She said I had to pay for any additional work and didn't appreciate that I was threatening to write a bad review if she didn't give me free work (I didn't say that exactly but she sure jumped to that conclusion). She stated that there was much more involved than time spent working onsite such as training, job prep, commute time, cost of the work truck, gas, insurance. She went on to tell me how dangerous the job is due to diseases from bats as another justification for their high price. (Just a side note: there was bat guano up in the corners of the front porch so why weren't any of the guys wearing masks, safety goggles and gloves while stripping it out if it’s that dangerous?) Email #2: After she explained that the stucco was too much work to do for free (which I hadn't realized prior to that) I then mentioned that sanitizing the front porch where the crew had just removed lots of bat urine and poop really should have been included in their overall service and it was an oversight that it wasn’t. (It probably would have taken her crew a half hour to do, and it would have made me happy, but making me happy was apparently not Rebekah’s goal.) I told her that all I was hearing was excuses as to why they charge the high prices they do and she was not addressing my concerns about not getting proper value for my money, and that this would be reflected in my review. Email #2 response: She flat out refused the sanitizing of the front porch and then said the following (exact quotes): “I understand you are unhappy, and this appears to be how you respond when you do not get what you want.” She went on to say: "In my view, I could see you doing this when you go into get an oil change and then becoming upset that the shop did not rotate your tires or perform a smog inspection, change your spark plugs, because you don't like the price and feel More should be included." Email #3: I told her that I would include her statements in my review and to have a nice life. I was obviously getting nowhere and I had enough of her insulting comments.

Hired this company to get bats out of our building. It was a great experience. From our first call, they answered all of our questions. The crew was respectful and did a great job! The detail in their work was outstanding. Watching the bats leave was amazing. I recommend this company, we have had bats for years and was not able to get them out of the building until I hired them.

We had a great experience with Western Bat Specialists. Their team was knowledgeable, responsive, and professional from start to finish. They took the time to explain the process clearly. The work was done thoroughly and with care, and we felt confident everything was handled properly. Highly recommend them to anyone needing bat removal or exclusion services.

Kennenth is Great..!!

Kenneth is amazing kind and very professional has amazing customer service ..

I can't say enough nice things about this place! Called them in a panic as a bat had found its way into our full encased fireplace while I was traveling, meanwhile my wife and 2 kids under 3 were at home horrified. Not to worry, a quick call over to Western Bat Specialists and they took care of everything!

I wasn’t sure who to contact about my bat problem. Western Bat Specialist came highly recommended. I used this company and received great service from the office personnel and the inspectors. They answered all my questions and the work looks great.

I called western bat specialist last year, because of the on going bat problem we have in the attic of our victorian style home. The problem was much worse than what we had thought after the inspection. We had no option, we had to have all contence in the attic removed( insulation, complete vacuuming of entire attic, spray for urine and guano smell) as well as having my entire house bat proofed on the outside. The peak of my roof is near 45 feet high. The guys at western bat took on the task of tackling my home, always polite and proffesional when ever I dealt with them. Over the last year I think I have met the entire (Bat men) crew. Because the size and height of my home it took a few tries to keep the bats out, but I think they have finally got the house sealed up. Again these guys were always a top notch crew, never giving up and always saying " We will find where they are getting in". I have nothing but good words to say about not only the crew that came out to work, but the gals in the office who were always proffesional and willing to help me with my issues.

We were very pleased with our technicians Kenneth and Mike, who came to replace some bird spikes on our roof. They arrived on time, were very courteous and completed the job in a timely efficient manner.

western bats specialist really knows how to make you feel like your in good hands,they came out knew exactly were the bats lived at my house,they even knew the species of bat I had.gave me a estimate on the spot,and were there in a week to fix my problem.i usually don't give reviews but its been almost a year and no signs of bats.makes me very greatful that I found you guys.

This company is special,they know about bats.they deal with a very unique problem, and help you solve it.i really didn't know who to call before the bats took over my home.the were polite,professional and knew exactly what to do.i did pay a premium price but it was worth every pennie,they were at my house anytime I thought the bats were back for free,even when it was nothing but my anxiety. Thank you western bats.thank you for knowing your craft.

I called them to come out and they were phenomenal. They were prompt. Very careful on my roof. Along with being detailed on the inside of my home for inspection. Along with being thorough on the outside inspection. Overall they’re clean, kind, and do an excellent job. Would recommend to anyone who asked.

Terrible business practice, hiding $75 inspection fee to pressure folks into accepting way over priced quotes - highly recommend avoiding and be wary of hidden "inspection fee". I got a quote from Western and two other bat remediation companies to seal our attic entry points. Western's quote was 2.5x higher than the other other two companies so we went with one of the other providers. Western then stated I owed them a $75 inspection fee and pushed for payment of that fee in spite of them wildly over pricing the work. They clearly hid the inspection fee, trying to use that as leverage to pressure folks into accepting over priced work.

Very rude staff and owner! Beware. When they are selling their services they act very nice, but once they have you on the hook they are incompetent and extremely rude. Find another provider of this service. Don't believe what they say. I've never been treated so badly. I don't leave bad reviews or get into these negative situations - ever!

Everyone from the office staff to the crew that came out to our house and did the on-site work were professional, knowledgeable, efficient and very kind. We were kept well informed throughout the entire process. Highly recommend!!

I called western bat when I realized I had a bat issue. The office staff was amazing to work with. The specialist was out 2 days later and let me know exact pricing after his inspection. Work was done the following week and I must say I'm highly impressed with the crews attention to detail and respect shown to myself and my home. The pricing was totally reasonable for the quality of work in such a specialized field. Highly recommend!

I paid $1100 for them to fix the problem on my rental. The bats were back in 6 months making a huge mess on the house. I called them again and they came out and wanted another $1000+. A friend of mine said bats don’t like lights so leave them on for a while at night. A week later they were all gone! If only I had known…..

Chad was so awesome!! I was referred to Western Bat Specialists by a friend who is a Bat Biologist (so you know they are good). They manage bats humanely and know their importance to our ecosystem. Chad came out and looked at my deck roof in Truckee and was very knowledgeable and practical about how to manage the issue. Thankfully I didn't have a roost, and it's just a few bats who "hang out" here like it's the local bar lol He gave some things to try and was on his way! Super awesome! Highly recommend!

Awesome Company to work with!! Reached out to WBS to eliminate bats in my home. They came out the same day I called them, were courteous and very thorough in checking out my home and quickly got me on their schedule for some minor repairs on the outside of my home where it was determined bats were getting inside. Their crew did a fabulous job ensuring every gap was closed and I won't have to worry about bats inside my home any longer. They're a one stop shop and I highly recommend them for your bat eradication needs.

These guys are awesome!! It’s hard to find businesses these days that show up answer there phones and take of business. I really appreciate these guys!!

WBS is simply a fantastic company. Chad and Rebekah work very hard to understand each unique situation and have a heart for what homeowners and business owners are going through as they try to deal with a problem that no one sees coming. They've given me a lot of their time as I process through how to handle this issue, and I'm very grateful. They're extremely knowledgable and quality driven, I highly recommend. P.S. - They help you to become a little bit of a bat nerd in the process as well.

I highly recommend Western Bat Specialists to anyone in the San Francisco Bay Area facing bat-related issues. Their professionalism, expertise, and commitment to customer satisfaction make them stand out in their field. Thank you, Western Bat Specialists, for providing such a positive and effective solution to my bat exclusion needs.

They were very professional and quick.

Western Bat Specialists are the best! We had a bat make its way inside our house. Rebekah and her team were extremely responsive and helped us contact our local animal control who came and removed the bat and had it tested for rabies, which was negative! Bret came to our house and completed a thorough inspection and showed us exactly where they were coming. I learned more about bats than I ever expected. WBS is extremely professional, helpful, and great to work with.

Reliable, efficient, humane and great customer service

We had a bat problem at our facility for several years. I reached out to Western after finding good reviews online. I filled out their inquiry form and submitted a few pictures of the location. After another call with a few more details we had a date set and a plan. Everything went smooth from start to finish and the tech who performed the work were professional and considerate of the site. They were able to answer all my questions and complete the job in a quick fashion. We are bat free now, I would recommend Western to anyone who may have a bat infestation issue.