About this provider in Mountain View
We are a Termite inspection company that offers repairs (fungus and termite damage) and chemical treatments in addition to offering a 3 year guarantee for fumigations and full treatments. From a full inspection to a limited inspection with the option to waive the limited inspection fee within 60 days of…
Rating breakdown from customer reviews
4.8
17 reviews
Customer reviews for J & M Termite Control Inc
hao chen
Returned customer. First service a year ago was okay. This time, got ghosted a couple of times. “I will check the report and get back to your and schedule” then nothing happened. No response to phone or email. Don’t waste your time with them. Find a better service provider.
Asher Isaiah
Five-star experience. Everything worked out great.
Provider response
Thank you so much Asher for the review. <br>I'm pleased to know everything worked out.
B S T
Louis is awesome and honest. Very detailed report and clear communication with us.
Melanie
J&M termite are amazing. I wanted a second opinion on a termite inspection for a house I was buying. The inspector, Louis, did a very thorough job. When J&M's report turned up a lot of work the first report hadn't, Louis talked me through the report and the findings on the phone, answering all my questions. Because of the second report, I was able to negotiate and make sure the sellers covered the cost of the required Section 1 work. I also had J&M do most of the work -- the house was tented for termites and beetles, and then a substantial amount of framing was replaced (the total pest report was around $14k). The work was performed by Robert and his colleague. Robert was also excellent: a few places the work was less than expected so he updated the quote, and finished half a day earlier. Robert also talked me through when most of the underlying issues are coming from, which is really helpful as I get quotes to fix the roof for the underlying source of leaks. Robert also signed off on some of the work that another contractor (that the seller had organized) was doing that J&M couldn't do themselves, and again was extremely thorough, catching work that would have been subpar and working with the contractor to make sure their work was up to standard. Having a termite infestation in a new house is scary and unpleasant, but J&M resolved it painlessly. I highly recommend this firm, and while I hope I won't need their services again, I would not hesitate to use them if I do.
Provider response
Thank you for the wonderful review. Glad we met and exceeded your expectations and resolved the issues to avoid costly repairs in the future. <br>Keep in mind it is best to have periodic inspections every 3 to 5 years to minimize infestations and damages. <br>Best wishes, Louis.
Sean Pasin
I don't know much about the ins and outs of termite eradication so I'm very grateful that I found J & M. From the time I called, yup, I knew I had termites, but had a lot to manage to get fumigation done. Jeannie was reassuring, kind and patient with me over the phone (explained what had to be moved out for fumigation) and Scott, who came out for the inspection added to the pleasant experience. The folks at J&M are caring, considerate and kind and those aren't qualities you usually hear about "contractors." They're more like specialists than contractors. Give them a call if you feel you need a termite inspection and expert advice. They are well worth the time and money.
Provider response
Thank you so much for your kind words!
Lisa Andersson
J&M Termite is great. They are punctual and easy to communicate with. Louis has been at my place twice for different issues, and it was a great experience both times. It sucks to have termites, but at least with J&M you are dealing with professionals who are very knowledgeable.
Provider response
Thank you Lisa. We are happy you thought of us and glad you recognized the issue at an early enough stage to be able to recommend the appropriate treatment. I, as well as the company, take pride in what we do to help people like yourself.
linda merry
We had an extensive termite inspection. Louis is an expert. He was extremely thorough, knowledgable, and comprehensive. We'll definitely use J&M Termite Control again. Highly recommend.
Provider response
Thank you so much Linda. It was great meeting you and having the opportunity to explain the details of the inspection with you and explore the options available. I look forward to helping you with any questions you have and inspecting for you again. 😊
Yuri Kolodi
The best termite inspections and inspectors. Friendly stuff and outstanding service.
Peter Darrah
I got a termite inspection from Louis today. He was great - very accomplished at his craft Louis was thorough and spent time making sure I saw and understood all of his findings. His final recommendation to wait and monitor is a perfect response to our situation - not a hard sell but a realistic response given our circumstances.
Provider response
Hello Peter. Thank you for the wonderful review. It was a pleasure taking the time to talk with you and walk you through the explanation of my findings. It is definitely trying times so I am very considerate to the situation during this pandemic. Looking forward to a follow up inspection in 3 to 5 years.
Joseph Ellzey
Dont waste money or time with terminex or that fake orange oil. Call the right guys the first time.
Provider response
Thank you for the review Joseph.
Laam Wong
J & M Termite Control Inc provides a great termites service. Theresa from the office is very professional, appointment scheduling is simple, and she is very quick and responsive in scheduling and returning phone calls. Robert is the lead technician that came for our Termite service. Robert was very professional and courteous. We did had an accident in damaging a water pipe under the concrete in the garage and the plumbing repair work was costly. Although on the Work Authorization contract, J&M is not responsible for the repair cost, they stepped up. Robert and Scott (owner) agreed to work with us and share the repair cost. During this pandemic and economic hardship, J&M not only is professional and stands behind their work, they also have high integrity and an ethical code of gold. They are proud of their work and take responsibility for their actions. This speaks volume of J&M as a business. I highly recommend J&M Termite Control to my social circle and would use them again in a heartbeat.
Provider response
Thank you for the outstanding review Laam. We do take pride in our professionalism. I am pleased your are satisfied with the outcome of the situation. These accidents do happen rarely. I am also pleased we were able to work through it and get it repaired in a timely manner. We look forward to seeing you again soon.
Drew Levy
The office staff (Jeanine) and the technician (Louis) we wonderful to work with. Louis was very knowledgable, careful and thoughtful. I feel I got a lot of value out of this inspection.
Provider response
Thank you for the wonderful review Drew and happy to know you gained value and knowledge from our services.
Deniece Smith, Realtor
J & M Termite Control is my termite company. They are responsible, very experienced, ethical and knowledgable. I sell real estate and it is very important to have a team that is extremely capable. J & M Termite is definitely on my team!
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