About this provider in Manhattan Beach
Ian Morgan, the founder of HomeShield, had a dream of owning a company one day. Early on in his career he worked for another pest control company and saw that his ideas could really make a difference. He wanted to change the pest control industry for the better, so he got to work. In 2009, he starte
Rating breakdown from customer reviews
5
220 reviews
Customer reviews for HomeShield Pest Control
Moira Duffy
Homeshield employees are sloppy, careless and terrible at communicating with homeowners. One technician dripped (what turned out to be the wrong kind of spray) all over our house with solution puddling at baseboards. Another technician broke our mechanical driveway gate with brute force instead of waiting for me to answer the door. Every technician needs a workshop on basic communication and customer service and generally being truthful about the service being provided matching what is paid for.
Provider response
Thank you so much for your feedback and for three years of business with HomeShield. We’re sorry that your experience did not meet our 5-star standard that we strive for with every customer interaction.<br><br>We do not manipulate reviews, but we do value customer feedback in any form, and we sincer
Kate Miller
Isaac did a great job at our home. We received termite treatment for two different types of termites, so the process was fairly extensive. He was so thorough and explained every step of the way. He also checked multiple times to see if I had any questions. I appreciated his communication and thoughtfulness throughout the job. Another aspect I really appreciated from this company (both from the inspector and technician who came to our home) is the diligence with foot coverings and equipment cover
Provider response
Isaac will appreciate your feedback on his thorough termite treatment and proactive communication. We're glad the attention to safety and coverings gave you peace of mind.
Linda Lew
Both my husband and I meet with Roberto Quinones for pest and termite issues. Roberto was wonderful! He was very patient and didn’t mind answering all my questions and concerns. He spent diligent time inspecting my property and was very knowledgeable when presenting the results of his inspection. He reassured me that he will keep in contact throughout the fumigation process which I appreciate greatly. Roberto was very profession and also so personable. I feel lucky to have him lead this pr
Provider response
We’re glad Roberto delivered such thorough, attentive service. At HomeShield Pest Control, team members like Roberto are committed to expertise and strong communication.
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