About this provider in Littlerock
Bugabate Inc licensed pest control company serving Southern California. We control ants, spiders, scorpions, roach, rodent, gopher, bedbug, earwig, bees, wasp, flies, mosquitoes, weeds, fungus, bacteria and algae. IPM low pesticide use, family friendly salt treatment, gel, and chemical control, with license to used…
Rating breakdown from customer reviews
4.7
27 reviews
Customer reviews for BugAbate Exterminators
A C
I found Gerald Solley and Bugabate via an Amazon help back in 2017 - when I moved into a new rental. Gerald and his team came out right away and took care of setting me up on a monthly to bi-monthly plan. Could they have said you need every month and gouged me - sure. But they were very upfront about what I needed. I love this company. I use for general keep the creepy crawlies away.
Arlene Vaillancourt
I manage apartments and they did an excellent job of cleaning one unit of bed bugs, without any repeat problems or spread. Thank you ,BugAbate
Eli Asil
Good service
Michelle Tripodi
I have been using BugAbate Services for a couple years now. Jerry the owner and his employees are great and very professional. I first hired him to rat proof my home and rental property. I appreciated how Jerry took the time to explain what he was doing and why. He also gave me a warranty on his work. I was so pleased that I hired him to do regular scheduled extermination services throughout the year on my home and rentals, ie spraying and bate boxes. I'm in the Real Estate Business and have referred him to clients who have been very happy with his services as well.
Marc Montgomery
We hired BugAbate to control gophers while we were away for several months. On our last extended trip we lost 2 trees to burrowing gophers. When we returned we found no gopher activity and all of our trees were healthy. In our discussion before beginning service it was clear they had the equipment and expertise to handle our problem. Based on results, they did a great job!
Maurice Douek
Great and prompt service. We are a management company and have used Bug Abate for many years now with very satisfactory results.
Provider response
Thank you Maurice
Lamya Jarjour
The mess that came over were very professional and did their work in a clean and responsible way. They came back when needed to make sure all was well. I am grateful.
Vivian Mendelis
Racoons were digging up all my flowers looking for worms. Jerry came over and solved the problem in one visit. his knowledge of pest problems and solutions impressed me. i would definitely recommend Bug A Bate to everyone jerry
Dolores Flores
Thank you so much. Stanley took care of the issue in one visit very professional and knowledgeable
Provider response
Thank you for taking the time to comment. We strive to be courteous - and to listen - so we can provide actual value for your time & money.<br>I will let him know.
lahope
Had a tenant in her 90s that couldn't take care of herself. She thought street people and lowlifes were her "friends" and allowed them into her residence to take advantage of her. Had to call on Jerry to get rid of the inevitable bedbugs that resulted from her open house policy. Eventually she became so demented that she was hallucinating so her family finally took her into their care and the roaches scurried away leaving the bedbugs. Once we got the her side of the duplex cleared out, Jerry came in and treated until he could certify that there were no more bedbugs. He also eliminated the blessed few that had presumably made their way into the neighbor's place on the other side of the duplex.
Provider response
Thank you for taking the time to post a review
Terry Padgett
Very happy with BugAbate services. We use them for general pest control on a quarterly maintenance service program and for any emergency service if needed.
Provider response
Thank you for taking the time to post a review
angela herrera
Amazing team in this business. Always prompt and makes sure you are 100% satisfied with their services. Highly recommend them.
Provider response
Thank you Angela
James Grumbach
These guys are inconsiderate, didn't even get to experience thier work.Had appointment they didn't show , didn't call
Provider response
We regret the mis-understanding and will try<br>to make it right.<br><br>Time is import to all of us.<br><br>We did communicate with you by text at 11:00am and offered to go right then at 11-1, or at the later time in the afternoon - a time window around 2:00.<br><br>Someone texted me that the later time was okay, and that someone that someone would be there.<br><br>We arrived about 3:00pm. I spoke with you. You said didn’t want the service, so I didn’t push you.<br><br>I do see that our arrival update text at 2:23pm failed to go through, do to the detour route not having signal.<br><br>We are more than happy to offer you a 50% discount service, and again we regret you had a bad experience.
Sammi Slaughter
Fast and polite
Provider response
Thank you
j m
Great service, Friendly team fulfilled order and went beyond
nicole williams
Very affordable and great work and knowledgeable technicians.
Oren Harel
Unfortunately I had a very bad experience with this company and the owner Gerald (aka Gerry). The previous owners of the house we purchased used this company's services, most likely because they were less expensive than others, but they handled their responsibilities very unprofessionally. All the crawlspace grates they installed fell apart within days - terrible quality - and they missed live and dead rodents both under the property and in the attic (found by my plumbers and electrician). They also missed rodent entry points they were supposed to seal into the property. When I called them about some issues they avoided me and when finally set up an appointment, they wouldn't appear. They finally came after 2 "no shows", and after doing almost nothing they committed to, they charged me for their service. They had a chance to redeem themselves by providing a full refund, but they chose not to, which is ultimately why I wrote this review. The company owner Gerald in fact wrote me a very aggressive email, threatening that he'll take me to council if I try to get a full refund. When he refused to refund I tried to get my credit card company to refund me for the service - they contacted the company about the issue. Gerald lied to me saying that he agreed to provide a refund - by the time I found out that he lied, my opportunity to get a credit card refund expired, so he kept the payment. Overall one of the worst experiences I had with a company, I highly recommend against using them, learn from my mistake!!!
Provider response
Bugabate strives to provide the best service possible. We are skilled, conscientious, friendly and fair people.<br>What the reviewer does not mention is that he paid us normally, then he secretly charged back his<br>credit card without contacting us. I always, always try to work with the customer, but this guy tried to burn me, and when we caught him he started making things up. His own credit card company looked at everything and ruled against him because he was not credible.<br>I actually had done some light rodent proofing for the home's previous owner a while back. The<br>reviewer got my number and called me. He had just bought the house and had plumbers<br>and handymen working on the place. They had damaged the crawl space access screen and asked us<br>to do rodent work for free.<br>I explained to him that we had only did light rodent proofing and trapping in a couple areas for the previous owner. I showed him picture of our the completed work at which showed the access screen<br>in tact and undamaged. His plumbers or someone had apparently bent & damaged the fragile access screen, but I assured him it could easily be fixed cheap.<br>He was scared of rats, I told him we didn't see signs of active rats, and I offered to fix and secure<br>the screen and put a couple traps under the house - just in case a rodent got in. We would charge a discounted price - like 110 - to set a trap and I would fix the screen the plumbers damaged for free.<br><br>He was really not happy with anything we offered to do. He worried about rats, didn't like traps.<br>He insisted that we crawl under the entire house crawl space on our belly and look for live and dead rats, taking video to prove there were none. I explained this is not how its generally done, though it couldn't hurt. But it's a difficult and dirty job, and it required 2 techs, so if he wanted that done, he would have to pay.<br>He said he wanted this done. He agreed to pay 260.00, I personally crawled through the dampness and webs taking video.I found one old trap from the 1960s with mouse bones but nothing else. I went over everything with him, then emailed him the video. I thought I should make a point to collect our payment from him that day . He signed the invoice and paid by credit card.<br><br>A few days later, I noticed that there was an alert in my accounting program: "Chargeback" -"cardholder contests the charge," This guy went and secretly canceled the payment. It made me upset, because I spent about 4 hours that small damp sub area, trying to help this guy that just moved in. I took video<br>and pictures of everything as he requested and as agreed in writing . I even fixed the access screen to help and be nice. He didn't call me, email or express any concern with the work. He was trying to finagle<br>a free service from me from the start, and when he couldn't, he just paid by card then cancelled the payment.<br>I felt cheated. So I contested the chargeback and was told that we had to go through arbitration.<br>Then they told me, if I loose, I would have to pay $500.00. While he made untrue statements, I had pictures proving that we did exactly what we were supposed to do. So I sent in my written statement and supporting documents. The arbiter saw the video and photos were detailed, showed no rats and that Bugabate did exactly what we were supposed to do according to the terms.The gentleman reviewer was responsible for paying his bill so the charge was released.<br>In a last attempt to get over, 30 minutes AFTER the decision was made in my favor, reviewer offered to accept a 50% settlement offer that he flatly refused prior to arbitration. All of a sudden a couple minutes after the decision came out, I get an email saying he agrees to 50% the money. He acted like he didn't know they made a decision. I told him no. He denied it, settlements are not available after you loose.<br>That is what happened.
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