About this provider in Glendora
Since 1998, Pest Innovations' professional pest control specialists have met the growing demand in pest control services from residential, restaurant, and commercial clients in Southern California. At Pest Innovations, our pest control specialists understand how unsettling and unnerving the discovery of a pest…
Rating breakdown from customer reviews
4.9
326 reviews
Customer reviews for Pest Innovations
Ryan cassels-conway
Jason did a great job. Very nice and professional.
Provider response
Your kind words made our day, Ryan. We value your business and are here to help with future needs or questions.
Shawn Woodward
Peter was great! He was on time and very professional.
Provider response
Thanks so much for the great review, Shawn! We’re glad you had a positive experience with us. Hearing this kind of feedback truly motivates our entire team.
George Stephan
Very friendly and dedicated.
Provider response
George, thanks for sharing your experience! Positive feedback like yours helps us grow and improve every day.
Lisa Villacres
Luis was very efficient and ready to answer any questions. Thank you!
Provider response
Thanks for choosing us, Lisa. We look forward to helping again.
CHRISTOPHER WELCH
Carlos was professional and worked fast. Can't comment on price as in still waiting on the quote
Provider response
We value your support, CHRISTOPHER—thanks for the great rating.
Lisa Hanson
Carlos was very professional and kind. He explained to me what he would be looking for. We are so grateful you were able to fit us in so quickly. Thank you Carlos for all you do.
Provider response
Your review made our day, Lisa! We appreciate the positive feedback.
Kymberly Abad
A big thank you to Joe for always being reliable, showing up on time, and getting straight to work! Highly recommend if the pests in your building are starting to act like they live there rent-free.
Provider response
Kymberly, thank you for the fantastic rating! Your satisfaction is very important to us, and we’re thrilled to know we delivered.
Leonard Canavan
Very knowledgeable, friendly, and professional.
Provider response
Leonard, thanks so much for your review! We work hard to provide excellent service, and your feedback means everything.
Saul
Carlos was on time, respectful of the property and answered a myriad of questions gladly. Inspected the house thoroughly and proactively and never pushed anything other than information and context.
Provider response
We appreciate you taking the time to leave a review, Saul! It's always rewarding to hear from customers who have been satisfied with their service.
9011 Storquest - Westlake Village/Corsa
Thank you Kevin for installing several more pest control stations. You've tamed this crazy hill which was looking like wack-a-mole.
Provider response
Thanks so much for the great review, 9011! We’re glad you had a positive experience with us.
Tiffany Dominick
Very nice guy quick and efficient
Provider response
Tiffany, thanks for the kind words. We’re glad we could help.
Lindsey Bruno
Octavio Bautista is consistently punctual and dependable. He arrives on time, effectively addresses the pest issues we need resolved, and ensures everything is handled thoroughly. He is always professional, detail-oriented, and reliable. We appreciate the high level of service he provides!
Provider response
We love hearing from happy customers like you, Lindsey. Thanks for the great rating!
Steverb
The service options they provide are effective and reasonable. As a repeat customer, I would recommend!
Provider response
Thank you for the kind words, Steverb! We appreciate you taking the time to leave us a review about your experience.
Michael Mixon
I've called them three times and I've emailed them because they've missed a spot they have not bothered to return my call or contact me. They're starting to sound like the other pest control company that we took to court and sued.
Provider response
Hi Michael, we apologize for any inconvenience and appreciate you taking the time to share your feedback. We’re committed to resolving this during our follow-up visit on 11/11/25 and ensuring you’re satisfied with the results.
Pamela Rio
I only continue to use them for the minimum service. They have absolutely no idea how to deal with rodents and anything else that is more complicated such as a bug issue I go elsewhere. I always laugh to myself when after every visit the pest control guy hands me a form he filled out and he always marks that there’s crumbs. Obviously he’s never worked in a restaurant.
Provider response
Thank you for sharing your feedback, Pamela. We're sorry to hear that you've felt dissatisfied with parts of our service. Our team is always working to provide thorough and professional support, and we take your comments seriously. <br><br>We will be in contact with you so we can address your concerns directly and work toward a resolution. <br><br>Thank you again for bringing this to our attention. <br><br>- Pest Innovations
Mada Shen
I scheduled a roaches control service from this company and it was totally a waste of time. They told me their worker will be arrived between 9am-1pm but no one showed up on time. Called their customer service and the answer i got was “they called you and knocked your door at 1:17pm” IT WAS 1:17pm! IT’S LATE ALREADY! I did miss the phone right at that time but I called back 20mins later and no one answered or picked up my call. Called customer service again, got no single apology. PLEASE MAKE YOUR WORKER BEING ON TIME IF YOUR WORKERS ARE RUNNING LATE LET CUSTOMER KNOW
Provider response
Hi Mada,<br><br>We apologize for any confusion or misunderstanding and we recognize the frustration this has caused you. However, the appointment window was scheduled from 1pm - 3pm, not 9am - 1pm. We typically only give 2 hour appointment windows in order to respect our customers' time and busy schedules as much as possible.<br><br>Our technician arrived at the residence at 1:17pm and tried to call the number we had on file twice as well as knocked on the door but he didn't receive a response. At 1:37pm, our office instructed our technician to leave the residence and move on to the next job. Our office spoke to you at 2:07pm and after checking the schedule explained that unfortunately we didn't have any technicians available to come back that day but we could reschedule for another day this week.<br><br>Our current understanding of the situation is that the property manager would like the pest issue to be taken care of promptly. Please give us a call back to reschedule at your earliest convenience at (855) 414-7378.<br><br>Thank you,<br>George, Owner of Pest Innovations
Hawk TV
Pricey yet do the job. Trouble getting a call back for appointment. Techs are always professional.
Provider response
Hawk,<br>We're happy to hear that you've always experienced professionalism with our technicians. We take a lot of pride in hiring the best technicians in our area.<br><br>We're very sorry to hear that you've had trouble getting a call back for an appointment. Let us know if there's anything we can do to make it right.<br><br>We have office staff answering phones between 8:30 am - 5:30 pm should you ever need to get a hold of us. Our customers can also contact us by phone, email, and now we even have a customer portal that clients can use to send us messages.
Anthony Moreno
On their first visit, they were actually very friendly and understanding on the issues I was having. Upon the 2nd visit it went from them being helpful to now us as the customer having to bend over backwards for this company and then making us feel as if we’re a burden yet when I’m paying them for a service that isn’t cheap. On appointments they were either late or way too early, they would arrive and then “check” the traps. Half the traps wouldn’t be refilled with bait. Very lazy workers. On the last appointment they were suppose to leave the traps that I paid for and they took them. And then I come to find out while they were removing a trap behind our laundry dryer, in order to access the traps behind it, they should have shut off the valve to the gas line and detached the gas line going into the dryer which is the safest way to do so, instead they simply pulled the dryer out with the gas line attached and SNAPPED MY GAS LINE causing a huge dangerous leak into my garage in which I was able to verify as Everything was caught on my garage camera. I recommend them to absolutely no body.
Provider response
Anthony,<br>We are so sorry to hear about your recent negative experience. We're happy to hear that you're safe and were able to get the gas line addressed quickly. We take your complaint extremely seriously, as this is not in line with our companies values nor policies. We take pride in our punctuality and provide our customers with two-hour service windows. On the rare occasion that one of our employees is ever running early or late, we contact the customer first to ask for their approval before they show up outside the appointment window. Additionally, we have a company policy never to move customer appliances.<br><br>We searched our records for any recent rat jobs with your last name and were not able to find anything that could match the situation you describe. We want to ensure that you are not confusing us with another company as there are multiple companies in our area with similar names. For example, there's a company called, "innovative pest solutions" with the same color scheme as us that serves the same geographic area. In order to address this further, please contact us at your earliest convenience by contacting our toll-free number at (855) 414-7378 or our local area number at (626) 335-4441. You can also email us at info@pestinnovations.com if that is more convenient for you. Thank you for your time.
naim younan
Because you never answer the phone
Provider response
Naim, Thank you very much for taking the time to give us more information on your experience. It is important to us that our clients have a positive experience and this feedback helps us to ensure we are doing everything in our power to make each experience a positive one. We answer the phones Monday - Friday 8:30 am - 5:30 pm. We also have two alerts that let us know right away if someone has left a message so we can be sure to call our clients back in a timely fashion. Our toll-free number is (855) 414-7378 or our local area number is (626) 335-4441.
Brock Harris
Paid $250 to get rid of a gopher. They came out five times to no avail, then wanted to put me on a monthly plan. Gopher never left and is still there. Going to try some $10 poison I bought on Amazon.
Provider response
Hi Brock, Thank you for taking the time to give us your feedback. We are sorry to hear that you are unhappy with the service we provided. In case our technician forgot to explain, when a gopher “moves out” they leave behind their smell and their underground tunnel system for another gopher to find and move in to. While this is ideal for the new gopher, it can be very frustrating to the landowner. That’s why we do a 30-day control period for all of our clients and when that control period is over, we offer clients the option of doing the no-contract monthly maintenance plan to deal with the new gophers as they decide to move in. We understand that this situation is extremely frustrating and wish you the best!
David Lopez
Very Rude and ugly atmosphere. Customer Service skills are very poor Just could not get what i wanted to pay for. See for yourselves or not. Rude,Rude Rude...
Provider response
Thank you for taking the time to give us your feedback David. We are so sorry to hear about your most recent experience with our customer service. We expect our employees to be nothing but friendly and accommodating with our customers. We appreciate hearing your suggestions on how we could improve.
Lola Aguilar
I never received a quote for the services in needed.
Brandon Kersten
I just had "Edward" from your company come to my apartment to take care of my roach problem. Honestly he was very rude and was very upset that the items from the cabinets were not removed and he seemed unwilling to figure out a solution. My landlord did not relay a time or instructions, just said Monday he will be by. It's our fault that we weren't prepared but he should be more professional on How he relays his message! He seemed actually upset, like emotionally disturbed at the fact we weren't prepared,he should be more professional.
Provider response
Brandon, While some time has passed since you wrote this review we wanted to take some time to respond. This does sound truly frustrating and we apologize that this wasn’t a good experience for you. Unfortunately, we have some landlords that forget to pass along important information to tenants. While Edward is no longer with the company, we feel that this is a great learning tool to help us coach other technicians on how to handle this type of situation so thank you for sharing.
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