Provider profile

Outbackzack's Nuisance Animal Removal

4.8 stars from 36 customer reviews · 248 Lagunita Ln #4, Big Bear Lake, CA 92315

  • 4.8 out of 5 stars
  • 36 customer reviews
  • Big Bear Lake, California
  • Open 6 days/week
4.8
Rating
36
Reviews
Yes
Claimed
Yes
Website

About this provider in Big Bear Lake

Outbackzack's Nuisance Animal Removal aka Outbackzack's Pest Removal are the Big Bear Lake and San Bernardino CA family owned, local Experts in Eco-friendly pest control. Specializing in humane removal, block out repairs, prevention, cleanup/disinfection of Mice, Rats, Bat, Raccoon, Skunk, Squirrel, Gopher…

Rating breakdown from customer reviews

4.8

36 reviews

5
20
4
0
3
0
2
0
1
1

Customer reviews for Outbackzack's Nuisance Animal Removal

JC

Jardane Castles

1mo ago

Wonderful company. Prompt service. So glad that they don't kill the critters!

Provider response

Hi Jardane! <br>Thanks for the great review! A pleasure taking care of the critters for you. Cindy :-)

M

MtStoneyJonesWilliam

2mo ago

Horrible , they will charge 1-2k minimum for mice / rats services in the bear valley region - with results of rats and mice coming back within 30-90 days…. Employees will act nice until you point out their flaws and breach of contract, as well as damages to property outside the scope of their work. Stay away ! Save yourself from stress and gray hairs dealing with Zack and his crew.

Provider response

WARNING - Take no notice of this person they are not a customer of ours, They are a competitor and have been reported.<br><br>We know who you are and are taking action. Leaving negative false information about our small business that has only positive reviews is appalling and you should be ashamed of yourself. <br><br>We take pride in taking care of our customers and have proudly been serving the mountain community and San Bernardino County in Pest Control for over 14 years. Cindy

ZR

Zachary Resnick

2mo ago

This Company was awesome and their worker Blaine was great. The clearly care about the customer and it showed. Highly recommend

Provider response

Dear Zachary,<br>Thanks so much for leaving a great review for us and Blaine! Much appreciated. Cindy :-)

DF

Dan French

2mo ago

They were on time and very thorough.

Provider response

Dear Dan,<br>Thanks for leaving a great review for the Technician! Much appreciated. Cindy : )

LB

Linda Bemis

3mo ago

Came right on the dot of the time promised me. Was so very friendly, and so good at what he was there for, you could tell he had lots of EXP! Now they are even coming out to do all the repair work. Who could ask for more. Highly recommend!

Provider response

Dear Linda,<br>Thank you for the wonderful review! Means everything to us to see our customers are happy ones. You're in great hands. Cindy : )

MH

M HR

3mo ago

Working with this company made a stressful situation much easier to manage. This company and its employees have been professional, respectful and kind. They go out of their way to explain things as needed, and are careful and thorough in their work. I highly recommend their services. A special thanks to Branden and Seth. I especially appreciated Branden going above and beyond to help me bring our new rescued dog back home.

Provider response

Thanks for the fabulous review! Much appreciated and we have passed on your compliments to the Branden & Seth. Cindy : )

DC

Deborah Clark

4mo ago

Really pleased with the quick response and so glad he found the deceased rodent under the house.

Provider response

Thanks for the great review Deborah! And great they were able to find it under the house. Cindy :-)

AS

A. Seltzer

4mo ago

We’re very happy with the job they did for our Big Bear location. We truly appreciate their reliability with our office - Definitely five stars! They were also very kind and professional.

Provider response

Thanks so much for the lovely review! If you have any new critter concerns call us any time! Cindy : )

RA

Robin Arvai

4mo ago

Outbackzack came out and saved the day. Found a gaggle of ground squirrels who decided to built their very own Disneyland under our bunk house. They handle the situation quickly and I could not be happier!

Provider response

Dear Robin!<br>Thank you so much for the fabulous review on the gaggle of Ground Squirrels! As great as it can be to have those cute squirrels at play they can cause a LOT of damage with their burrow systems aka very own Disneyland! Coz' everything on top, can collapse... Great to hear the Techs got it sorted quickly! Any future critter issues just give Brandi a call. Cindy :-)

LS

Laurie Skeen

4mo ago

We had a really big rat that go into our home and Outbackzack's took care of it right away. They made all the necessary repairs to keep any other rodents from entering the property

Provider response

Dear Laurie!<br>Thanks for the great review and great to hear they got it taken care of quickly with that big ol' rat and sealing all the entry points. They are persistent aren't they! Cindy :-)

LS

Lori Seaman

4mo ago

I'm a little late doing a review and I don't do a lot of them but, I need to give Outback Zack's a shout out for helping me get my rat issue under control. I have a ranch of animals including ducks and chickens. Even though my chicken coop was somewhat tasty proof. With hardware cloth and heavy duty rubber mats as the floor, that wasn't enough. Seth came out, found where they were getting in and tightened everything up. I'll always have rodents of some kind until I have no chickens but, at least they can't get inside and harm my birds.

Provider response

Dear Lori!<br>Our favorite stunt lady! Thanks for the great review! Seth is fabulous and great he got those rat's blocked out and sorted quickly. Any other critter issues, just give Brandi a call in the office. Cindy :-)

MS

Matthew Stall

5mo ago

Great job. Friendly. Will use again.

Provider response

Thank you for the review Matthew! Much appreciated! Cindy :-)

MC

Michelle Coffey

5mo ago

They do A + -we had a bat that came down the fireplace shoot

Provider response

Thank you Mic! It was a pleasure helping you with bat problem. The bats love breeding in our cabins roofing... Any future critter issues just give us a call. :-) Cindy

DS

Dave Snow

5mo ago

They did very professional, thorough work and solved our issues.

Provider response

Dear Dave,<br>Thanks for the great review! The rodents are persistent at getting into our homes aren't they! Our team are amazing rodent control experts. Thank you. Cindy :-)

SO

SHANNON O'BRIEN

5mo ago

We were very pleased with Outback Zack's raccoon removal team, especially Seth. Billing was easy due to Brandi in the front office.

Provider response

Dear Shannon,<br>Thank you for leaving the great review for the teams Raccoon Removal and Block Out! They are so cute those raccoon, but unfortunately don't make pleasant house guests... Seth and Brandi are a blessing, thank you. You know where to call if you have any critter issues in the future. Take care. Cindy :-)

JC

Jim Cullen

5mo ago

Outbackzack's helped us with bats that were in the attic/roof of our home. They installed a temporary "bat valve" and then a few days later sealed the entry points. They did an excellent job and the cost was very reasonable! We hope we don't have this issue again; however we would certainly use their services!

Provider response

Dear Jim!<br>Thanks for leaving a great review for the team. Pleasure helping you get those bats back to their natural habitat, aka outside away from your home! And as always, if you have any other critter issues of any kind, just give us a call. Cindy :-)

JA

John Aafe

6mo ago

I had bats in my attic, they came out sealed up any entrances and got them out. Nice people and very kmowledgeable

Provider response

Dear John!<br>Thank you for leaving a great review for the team about the bats. Much appreciated and great the guys got the bats in the attic problem sorted quickly for you. It's that 'Bat' time of the year almost again too. Cindy :-)

NB

Nancy Binder

6mo ago

For a long time whenever we went to our cabin at Lake Arrowhead we smelled skunk but just thought a skunk had sprayed in the basement. Recently a man from Hammer's Mountain Patrol went in to turn the heat on, smelled skunk and actually found a long dead skunk behind the washer in the basement. They gave us Outbackzack's number and he removed it promptly and gave us an estimate for animal proofing the foundation. It seemed fair and a great idea so we agreed to it. Very pleased with the service, especially since we couldn't get there at the time so just basically relied on Zack to take care of it. Great service! Good communication.

Provider response

Dear Nancy,<br>Thank you for leaving us a great review! You're in great hands with Zack. Especially when it comes top skunk. He apparently likes their, 'perfume'... Must be an Australian thing. Lol But in the all the years and the hundreds of skunks jobs he's done, he has never been sprayed... Cindy :-)

MB

Marsha Burns

6mo ago

They came quickly and took care of a very nasty situation.

Provider response

Dear Marsha! Thank you for leaving us a review for taking care of the rodent problem! They are persistent aren't they! Cindy :-)

MC

Mwalsh90045#yahoo. Com I

6mo ago

Awesome

Provider response

Dear Mike,<br>Thanks for the great review! A pleasure working with you and keeping those critters out! Cindy :-)

PA

P A

8mo ago

Was supposed to be getting a free estimate because I didn’t use his service. He charged me. I believe $125 for his free estimate. doesn’t tell you that in the beginning says says it will apply to your bill after he’s done with his inspection

Provider response

We think you have the wrong business. Our Inspections are $95. Call us on 909-878-6541 and you may receive a refund. We don't know who this is. Thank you <br>

SS

Sue Spinks

9mo ago

It is difficult to locate a company that can actually preform wildlife removal. This company did what the said they would do. No more racoons in my walls. Those things are scary big in Crestline. And they arn't afraid of people either.

Provider response

Dear Sue, thank you for the great review and for being one of fabulous clients! If raccoons could build a home like humans do they definitely would! They just love the warmth they provide so they can be persistent! Hope you had a great Thanksgiving and from all of us at Outbackzack's we want to wish you safe and happy holidays. Cindy :-)

MD

mary dobis

9mo ago

Zack was awesome! He came quickly after I called about a rattlesnake in my yard. And Zack stayed until he was able to catch the “feisty guy” as he described it! He definitely saved the day.

Provider response

Hi Mary! Thanks for the great review about the Rattlesnake removal! Zack is quite the snake wrangler so excellent he was able to locate it and safely remove. They certainly can be feisty! We hope you had a great Thanksgiving and from all of us at Outbackzack's we want to wish you safe and happy holidays and you know who to to call if any critters come to spend the winter holidays with you. Cindy :-)

JR

JAN R

9mo ago

No one else in Big Bear is skilled at rat removal. Seth is the best. They identify the source of entrance than plug the entrances and than removal all in the building. They humanly remove and relocate to the desert. I thought I only had a few just to have over 20 removed. Request Seth he is kind , patient and educating of the rodents Most of all trust worthy. When I was off the mountain I never worried he would be in my home with out me. I wish I had hired them sooner than later. If you even suspect but don’t witness the rodents. Call them. If you wait as I did. The rodents were able to cause more damage. So if you’re reading this you need them. You can’t go wrong. Only right. Have a blessed day 😊

Provider response

Dear Jan,<br>Thank you for leaving such a wonderful review. We are blessed to have our Manager Seth. He is very good at his job. Years of experience dealing with rodents and our other persistent local critters will do that!<br>A pleasure keeping your home critter free year round Jan.<br>Cindy :-)

SA

S Aranda

9mo ago

"I can't say enough good things about Outbackzak’s. From the moment I called, the customer service was top-notch. They arrived right on schedule and the technicians were incredibly professional and friendly. They clearly explained the process and resolved our pest issue efficiently. A stress-free experience from start to finish

Provider response

Dear Simona,<br>Thank you for the fabulous review! Those critters certainly love your home. Critter pests love to move into our homes...especially on the mountain so thank you for trusting us year round to keep it safe and keep them outside where they belong. Always a pleasure Simona. Cindy :-)

MG

Melanie Guralnick

1y ago

After being sprayed on two occasions by a skunk on our property, we wanted to relocate the skunk humanely and found Zack. He was able to locate the skunk den immediately and set up the trap where we had been sprayed. With our outdoor cameras we were able to see that the skunk was trapped the first night and that there was actually a second skunk still running around. Zack was out first thing in the AM to relocate the trapped skunk, laid a new trap and got the other skunk buddy that night. We were elated to have saved these beautiful creature's lives and can now safely take our dog out to do her business at night in the backyard.

Provider response

Dear Melanie,<br>Thank you so much for this review on the skunk removal! So sorry you were sprayed! Zack is quite the animal whisperer and somehow over all the years has never been sprayed by a skunk... Maybe he can try teach us all how to speak skunk. Second thoughts, best leave it to him. Thanks Melanie! Cindy :-)

YH

Yasmin Howe

1y ago

They got the job done ✅ no more raccoons in our garage. They traveled to lake arrowhead to help us to get rid of them professionally . Thank you 🙏

Provider response

Dear Yasmin!<br>Thanks so much for leaving this review! Such a pleasure helping you with those cute but pesky racoons. Cindy :-)

MC

Matthew Coates

1y ago

Outback Zack and his crew have been amazing over the past few weeks, making multiple trips to address our pest issue and ensure our property is sealed for future prevention. They were incredibly accommodating, working around our short-term rental schedule and always verifying that the property was unoccupied before starting their work. They kept us well-informed throughout the process, providing detailed photos and notes so we could track progress remotely with confidence. The team did an outstanding job, and I highly recommend them to anyone looking for true professionals who are committed to getting the job done right. Thank you again, Zack, Seth, Cindy, and the entire team!

Provider response

Dear Matthew, from all of us we want to give you a tremendous thank you for the fabulous review on both our Yelp and Google page! Awesome. Reviews like this have such a positive affect on each of us, the business, and future customers. Wishing you the very best for 2025. Zack & the Team : )

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