Alley Cat

Augusto and team were stellar and friendly.

Excellent and thorough. He was a great communicator and did a fantastic job

Wilmar is terrific - on time, thoughtful, and knows what he is doing.

My appointment was scheduled for 8am - 10am. The agent arrived around 8:30. I received a text shortly after 8 am advising me that the agent was enroute. He was polite and courteous. He explained each task before beginning the work and then reported his findings and actions. With respect to my three attic areas (one over my living room vaulted ceiling, a second and a third attic located over my upstairs bedrooms), the agent inspected the areas and then provided a high quality video of the attics demonstrating that there is no infestation. The agent also showed me the entry points that rodents could access to enter my free-standing garage and the crawl space under my house. He then nailed wire sheets over the entry points and showed me where he had done so. The agent answered all of my questions and addressed my concerns. Finally he informed me that he placed fresh traps in the garage and crawl space in case any rodents were on those areas and advised that I should call Alley Cat to schedule a follow up inspection within the next three weeks to inspect the areas and traps.

Jose was great

Alley Cat crew did an amazing job at our place last month to clean up, secure, and set traps for our rat infestation. They did a very thorough job disinfecting the place and even found additional gaps that weren't caught in the initial inspection. What impressed me the most is that they even came a month after to check on the traps! The price was very reasonable and i highly recommend hiring them if you have a problem!

Everything was very professional and the premises were left very clean.

Professional, thorough, so so happy with their work!

Willar as polite. Kept me informed of everything that was being done. They were fast and efficient

Jose was very professional and took time to find overlooked cracks near piping to fill- great job Jose!

AlleyCat gave us a free inspection and quote. After we accepted the quote, they scheduled the work for the next day. They arrived on time and performed the work quickly and efficiently. The cleaning was obviously well done, and they showed me pictures of all of the work to block ingress.

He was quick and thorough. Alerted me to beetle damage in floor beams, which no one else noticed.

Luis was very professional, punctual, and easy to communicate with. He showed me what he did with camera playback. 5 stars!

Williar was prompt and personable. My neighbors needed him to go to their backyard to have access to my garage right away and he was able to talk with them and put them at ease. I also had a lot of anxiety about traps being there and he showed me how to work the traps. He showed me what happens and he said anytime. I feel that a trap has been snapped. Call right away and within 24 hours somebody will be there. He also gave me his personal number so that I could call if I had any questions that I didn't think of at that time. He just did a bunch of stuff above and beyond

Denis Wilmar did a great job and some good tips on how to prevent anymore rats from returning

Denis listened to our concerns… and then seemed very thorough with trying to solve our issue.

Jose, the technician was helpful. He gave us a call/text to let us know either he was still working with other client or whenever he was on his way. He also was very thorough !

We had a very good experience with Alley Cat solving our stressful mouse problem. First their inspector did a free inspection and made recommendations. They explained what was needed to be done, and their steps to be taken. We hired them and they scheduled a treatment day with us. A Forman and his 3 technicians arrived on time and were helpful and friendly. Each technician had a speciality and worked quickly. They respected our home and asked what we wanted and explained what they were doing all the time. We highly recommend them if you have a rodent problem.

$3K spent to continue to hear rats crawl through the walls and ceilings at night. Save your money and go with someone else. The inspector came, noted issues in both the crawlspace and the attic. When the crew came to do the work, they said they only had crawlspace work on their form and refused to work on the attic. Three weeks have passed since the crew came and there has been 0 reduction in rodent activity. There have been 0 rodents caught in the dozen traps they set. The only rats that have been caught were caught by me in traps I set myself before I called Alley Cat. When I called for a reinspection, they said the soonest they could have someone out was in 3 weeks. Either they are trying to get out of upholding their warranty, or they are completely swamped because every other customer is suffering from shoddy work. Not sure which is worse.

Disgraceful: Inspector called me 45-minutes into the scheduled Free Inspection to tell me they could not come out that day and that I should not have been able to schedule online that day. I called the office to find out what happened. Alley Cat's operator said "this has happened before with others" and that I should have called for an appointment instead. (WTH!) Then why have the online scheduling feature? Waisted my time!

Their ad says that they treat gophers, but the person on the phone said no. Please fix your ad. My friends with mice were happy with them,.

When getting quotes from several pest control companies, Alley Cat definitely impressed me with their thoroughness by taking lots of photos and explain points of entry through out the house. I decided to take their offer and was booked fairly quickly. The day comes, and the crew was efficient and replacing our old insulation and cleaning any space of contamination. Everything was great BUT there was an accident a worker had were they created a hole in my ceiling. They may have missed a beam or slipped, but either way they made a hole and made me aware of the issue. This wouldn't be a big issue if it was promptly fixed. I was told that the materials necessary to fix the hole is not available, and they'll have someone come by to fix it in the future. I didn't hear back from Alley Cat and sent an email with the issue. They were slow to respond so I have had to call several times with each call going to voicemail. I finally got a hold of someone by email and they told me that the I would have to pay the full invoice before they would correct the issue. So they charge my card and booked a follow up appointment a MONTH in the future. So now I have a hole in my dining room ceiling that I get to stare at during every meal for the next month. Overall the actual service went well, but expect that if anything goes wrong, it will take a long time to get ahold of someone and it will take a long time to fix.

They were the worst I have ever seen for rodent inspection. They took pictures of exterior areas where there was no entry to the house and told me it needed to be rodent proofed. I had to call two times to get an estimate with the pictures, they sent duplicate pictures. The estimate was $2587 which is extremely high. When I questioned the amount I was told 4 hours was $2500.00 and 8 hours would be $5000.00.he told me their company was higher than most since it’s the only thing they do. It seems to me if that’s the only service they perform they would be proficient. I have gotten 2 other estimates both were under $1000.00. In addition I received the estimates within an hour after inspection.

Estimate for mice eradication was egregious and included an unnecessary garage door weather strip replacement for $2k. Found out this company isn’t even a licensed pest control company. The inspection was free but there wasn’t even an option to have them set up mouse traps or to patch up entry points while they were there. I recommend looking for other alternatives. I used Omega and was happy with Omega’s prices and follow up. No one from Alley Cat called to follow up after they inspected my property, as I was told they would directly after the inspection.

We had a “warranty” with Alley Cat and they never fixed our problem in 3 years of paying them, I.e. pestering them for appointments. First, they used foam to seal holes/cracks which the Contra Costa County inspector says gets chewed over time and isn’t a durable solution. Whenever I call after hearing mouse activity in the attic, it takes >1 hour wait on the phone to talk to a human and typically 3 weeks or more for an appointment. Each time, it’s a different person, many who don’t speak English well. They have scuffed up our crawl space entrances. They sometimes would arrive outside the window (earlier or later) expected so it made no sense to actually have an appointment. There was never an overarching plan to get rid of the mice. Now that our “warranty” is up, we still have mice and are thinking of hiring another company bc Alley Cat is by far the least professional and effective company I’ve experienced working with as a home owner. If I could give them negative star rating, I would.

The man who did the estimate was personable and professional, but the team that showed up NOT only did not know what they should do (isn't there any internal communication in this organization?), but MISSED several places that I had explicitly asked that they cover up (unfortunately, I had to run to a meeting and could NOT inspect the work after they were done). The team also left a huge ladder, and had jettisoned a headlight, a pair of gloves, and a few other detritus (and a poor job of sweeping to boot, leaving trash and rubble) around the house. Most distressing, however, was that one of the holes they covered up was done so poorly that the rats opened it up within a minute or so after dusk, and several rats infiltrated the house. I did somehow manage to convince one of the workers to come back and plug that hole up (as well as several others that the first team had missed), but I have just spent ten days from hell dealing with the rats that had gotten inside the house, but had no easy means to leave. None of the traps that the team had set up worked, so I had to spend a great deal of money and effort to eliminate the pest (which I believe I have done after ten days' worth of strenuous effort). I am distressed that I spent well over $2,000 on a service that merely made life much worse.

If this is the pest control company, BEWARE!!!They are ripoff artists! One year ago they inspected my attic and house subarea, taking many photos, in an attempt to convince me that my insulation was contaminated and heating ducts chewed into and invaded by rats. The "technician" advised me to turn off the central heating system saying we might be breathing in toxic air since the rats might be living in the ducts. They advised the replacement of all ducts and insulation and their proposal was so outrageous I haven't kept it, but it was at least $6k if not more! I called 2 other local pest control companies (long timers in our area) ; one came out and set traps. We caught nothing over a 2 month period. My heating contractor came to inspect the ducts and found no rat intrusions or damage, just minor wear and tear in a couple of places that he taped up. SO...my advice: don't go by the Yelp reviews. Look at the history and track record of any service providers you are considering!