Rating breakdown from customer reviews
3.8
17 reviews
Customer reviews for RapidBug Solutions
Sandra Abate
Waking up itch-free after their visit was a relief. The team’s thorough inspection and treatment made all the difference. Highly recommend them for peace of mind.
Provider response
We appreciate your kind words and support. Thank you so much!<br>
Bonnie Long
The technician arrived promptly and was thorough, taking about an hour to inspect every corner. Their friendly demeanor and detailed advice left me feeling confident and well-informed about pest prevention.
Provider response
Thank you! We’re always happy to provide the best service for our customers<br>
Joyce Andrews
After dealing with persistent fleas for weeks, I finally called in the experts. They arrived promptly and got straight to the task. Within an hour, the house felt transformed. Their thorough approach and attention to detail were impressive. Now, it's such a relief to enjoy a pest-free home. Highly recommended for anyone facing similar issues!
Provider response
Thank you so much for your review! <br>
Linda Sullivan
Our attic had become a playground for squirrels, and we needed expert help. The technician arrived promptly, assessed the situation, and explained the process thoroughly. Within an hour, the squirrels were safely relocated, and preventive measures were put in place. Their professionalism and efficiency truly eased our worries. Highly recommend for any wildlife issues!
Provider response
We truly appreciate your feedback and support. Thank you! <br>
ala tabatabai
Do not use this company. I’ve been in real estate for more than 30 years and I have done a lot of termite Fumigation during this time. We had plants that are right against the property wall that were not affected at all by Fumigation. This is a clear sign of fumigation failure. The company refused to take any action. Basically, they told me the only way they will do anything is if I open up the walls And they could see live tournaments flying around ( not a practical suggestion) I tried to save some money by going with these guys. Trust me, use a reputable company that stands behind their work . Don’t waste your money on these guys.
Provider response
We regret that your experience wasn’t good. We appreciate your review<br>
Eric Sugihara
If you have tile roofing, RUN AWAY. They will break your tiles (count >300) and claim it is normal after fumigation with no remorse. Unprofessional and we had to replace our entire roof as a result. After service pictures are attached, you be the judge of their work.
Provider response
Sorry you had a bad experience. We appreciate your feedback<br>
Mark Martinez
I have used America West Termite since 2018 when the previous owners of the home recommended them. They have been courteous and thorough with the inspection process and make needed repairs where damage is detected. Yearly contract price is very reasonable. I feel that my home is in good hands with this company.
Provider response
We appreciate your nice words and support. Thank you so much!<br>
Brian Johnson
VERY UNPROFESSIONAL! WOMAN THAT ANSWERS PHONES IS RUDE AND LIKES TO HANG UP IF SHE DOES NOT RECOGNIZE YOU. TAKING MY BUSINESS AND HUGE CONTRACT ELSEWHERE! ZERO STARS
Provider response
We regret that your experience wasn’t good. We appreciate your review<br>
Ebe Edmon
Very good!!
Provider response
Thank you for rating us!<br>
sandy casci
Great customer service and reasonable prices.
Provider response
Thank you! We’re always happy to provide the best service for our customers<br>
Karen Coleman
Does not return emails or phone calls. If they don't want the job it would be nice if they said that instead of giving a quote and then ignoring us.
Provider response
Thank you for letting us know. We’re sorry it didn’t go well<br>
conrad rodriquez
Friendly, professional service
Provider response
Your feedback is very important to us. Thank you for sharing it!<br>
Stu Landua
We had termites in our newly purchased home. Our realtor recommended these guys. They were very prompt and responsive and seemed knowledgeable. Whole process including tenting, scheduling, and inspection only took a week.
Provider response
Thank you for your trust! We’re glad you’re satisfied with our service<br>
Christa Ellis
I live in a townhouse so I have the guys come out and take a look at my place every year or so since its pretty unpractical for fumigation. Termites love all the wood in my garage. I get spot treatments to take care of them. Since it is only a localized treatment they could pop up in other areas but I have no choice since my 3 neighbors do not want to fumigate which is why i keep annual check ups.
Provider response
Thanks for your nice words! We’re happy you had a great experience with us<br>
Asad Bawa
Because of our HOA contract with America West we were obligated to have America West Termite Co. come and do some work due to our infestation with termites. The termites were coming in from underneath the fridge into the kitchen and living room. They came in 2013 and did some treatment and we thought the problem was solved. In February 2014 the termites came back. I understand spot treatments are only bandaids however they came back in the exact same spot. Our HOA had America West Termite Co. come back to do more treatment on February 14th. Two weeks later the termites came back in the exact same spots except there were more this time. For almost a week I have been trying to get America West Termite to come back and do more treatment. I was speaking with Tracy in the scheduling however it became such a big hassle. She always said she would call me back but it resulted in me calling for 2-3 times a day to see if she could send someone out. Then I had a conversation with Paul Ellis who is the owner of the company. I have never seen so much unprofessionalism from a company owner and such a disregard for customer service in my life. If I didn't have the HOA, then I would have gone with another company. If I could do 0 stars I would. Usually companies like this and even owners are at least sympathetic to the problem but this company just doesn't care.
Provider response
We’re sorry to hear that. Your feedback is important to us<br>
Kelli Kobayashi
If you are looking for a termite company, then America West Termite is definitely the way to go. Great, friendly staff and the service is outstanding.
Provider response
Thanks for your nice words! We’re happy you had a great experience with us<br>
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