About this provider in Tanner
Established in 2012 and Local to North Alabama, Scout Pest Control protects homes and businesses across Limestone County, Madison County, Huntsville City, Madison City, Athens, Florence, Decatur, Cullman, and surrounding areas. From ants and spiders to termites and bed bugs, their expert technicians tackle a wide…
Rating breakdown from customer reviews
4.9
1,867 reviews
Customer reviews for Scout Pest Control
amy terry
Joe is wonderful. He always does a great job and is so friendly.
Provider response
Thank you for your kind words, Amy! We appreciate your feedback and are glad to hear that Joe provided you with excellent service.
MJG Unlisted
Great service and communication!
Taylor Gilbert
He was very quick and efficient but also made sure the job was done!
Jessica Casillas
Great service! Very professional and friendly. Would highly recommend!
Provider response
Thank you, Jessica! We appreciate your kind words and recommendation!
Libby Wikle
Scout goes above and beyond with their excellent service. They have made additional service calls to spray and kill underground yellow jackets and got rid of a hornets nest! We wouldn’t use any other pest control!!
Provider response
Thank you, Libby, for your wonderful feedback! We're glad to hear that Scout's efforts have made a difference for you and that you feel confident in choosing us for your pest control needs.
Sandie Letson
The new guy seemed really knowledgeable on the issues I am having, felt very comfortable with him. He did more than the last guy that came in, and explained all the products he was using..
Gloeckner
I am so glad I reached out to Scouts pest control to have regular service set up. Sam came out for the initial visit and assessed my property helped calm my fears about bugs, explained the process of what he was going to be doing with each visit and what the goal was and how we can work together to make the bugs go away. Highly recommend Sam and Scout's pest control for all your pest control needs!!!
Lauren Hasha
Sam was very thorough. I was very happy with the service.
Provider response
Lauren thanks so much for your review. We appreciate it! We are so glad that you were happy with your pest control service and Sam.
cody cantrell
Highly recommend scout pest control. Helped me with all my pest problems
Provider response
Cody thanks for your review. Glad that we were able to help with the issues you were having.
Day JR
I had a great experience with Scout Pest Control! Jason provided excellent customer service from the start—he was knowledgeable, patient, and took the time to answer all of my questions thoroughly, which I really appreciated. Chad and Brad came out for the service, and they were both very polite and professional. Before getting started, they walked me through exactly what they would be doing, which made me feel comfortable and informed. They were also very friendly and respectful of my home. Overall, the entire team made the process smooth and stress-free. I highly recommend Scout Pest Control for their professionalism, communication, and outstanding customer service!
Provider response
Thanks so much for your review! We are so glad that the experience was easy and that our techs were able to take care of your pest control issues.
Metro Booming
Joe went above and beyond since he found out my wife is allergic to alot of insects.
Provider response
Thank you for sharing your experience with us! We truly appreciate Joe's dedication to ensuring your wife's safety.
Mike Moran
Scout pest control has been super. I get a text a week before they come out notifying me of the date they are coming, then another text the day of notifying me of the time. The techs are clean, professionally dressed and well spoken, I have no concerns with them being at my home or around my family. Plus the ant issue we called them about initially, is gone. Thanks Scout!
Provider response
Thank you, Mike! We're glad to hear that you had a great experience with our team and that your ant issue is resolved. Your feedback about our communication and professionalism means a lot to us. We appreciate your support!
Tasha Garth
Chad and Brad!!! Amazing duo!! Thanks for your services
Provider response
Tasha thanks so much for your review! We are so happy to hear that Chad and Brad did a great job taking care of your pest control.
Brent Conley
Wow! Talk about customer service. These guys are awesome. Joe went above and beyond! I highly recommend Scout Pest Control!
Provider response
Thank you, Brent! We're so glad to hear that Joe provided you with exceptional service and helped with your mice problem. We truly appreciate your recommendation!
Andrea Shakar
Lance was very thorough, and we really appreciated him taking the time to assist us and answer all of our questions.
Provider response
Andrea thanks so much for your review! We are so glad that Lacne was able to do such a great job at your regular pest control services.
Collins Family
We have used scout for about 7 years, they are consistent, responsive, and great with communication. Would definitely recommend.
Provider response
Collins family thanks so much for your review and continued support! We are so happy to hear that we are able to take care of you and appreciate your recommendations.
Jessica Kent
Lance was wonderful and gave all the information that I asked about. He was very kind and very professional. Thank you
Provider response
Jessica thanks so much for review! Lance is a great tech and does a great job taking care of our customers like you.
Kaydence
I am extremely upset with my experience with Scout Pest Control. I gave the technician, Lance, permission to enter my home while I was gone to perform the scheduled pest control service. I did NOT give anyone permission to FEED my dog. Without my knowledge or consent, Lance fed my Type 1 diabetic dog — and gave her the wrong food. He fed her food that is meant for my outside dogs, not her prescribed diet. As a result, my dog was hospitalized for an entire week. I had to spend $1,000 in emergency veterinary bills because of something that never should have happened in the first place. This was completely unprofessional and irresponsible. A technician’s job is to provide pest control service — not to FEED homeowner’s pets, especially a diabetic dog with strict dietary needs. Feeding someone’s animal without permission is unacceptable. Although the company said they would “try to reach a solution ” and the man I talked to said he had a “idea” of a few things they might can do but had to talk to the owner first , that does not undo the stress, financial burden, and risk to my dog’s life. This situation was entirely preventable. I cannot recommend Scout Pest Control after this experience. Homeowners should not have to worry about what happens inside their homes when they grant access for a simple service appointment.
Provider response
Thank you for sharing your feedback. We take all concerns seriously and investigated this matter thoroughly. After reviewing our service records and speaking with our technician, we are confident that no one from our team interacted with your pets food in any way. This is simply not something that occurred during the service visit. <br>We were happy to work with you when you first reached out, but we did notice the details of this concern changed over the course of our conversations. We also want to note that this situation with your dog's health happened over a month before you contacted us, which makes it very difficult to connect to our visit. <br>We Genuinely care about our customers and their pets, and we would never dismiss a real concern. However, we are also unable to accept responsibility for something we did not do. We wish you and your pup all the best.
Cuinn Horowitz
Had the gall to charge me $160 after refusing to come out and service me. Idk who they think they are, but you don't charge people for doing nothing. The last time they came out, they didn't even wait until the service time so I wasn't home and they still do this bs. Horrible company
Provider response
Cuinn, I’m really sorry to hear about your experience and understand your frustration. It's important for us to provide value for our customers, and I apologize for any inconvenience caused. Please feel free to reach out via text or call so we can address your concerns and find a resolution.
David Jett
I have had this service approximately six months. I have an older home, very clean but older. These guys assured me they could get a roach issue under control. After six months it seems the situation is worse. Once a treatment was completed, I would have several sightings and report each one. The last time the manager comes out and tells me its the trees in the yard and the siding on the house. If these are issues you cant overcome, don't lock me into a contract. The customer service tech told me I could pay the 200 bucks to get out of the contract quite smugly. Don't waste your money folks.
Provider response
David, I’m sorry to hear about your experience and understand your frustration with the ongoing roach issue in your home. It's important to us that our customers feel supported, and I appreciate you bringing this to our attention. Please feel free to reach out via text or call so we can discuss this further and find a solution together.
Aaron Brown
OFFICE MANAGER IS EXTREMELY unprofessional and will hang up in your face if you have any questions/concerns about cancellation fee. Their “military appreciation” special for month of July is a JOKE. Waiving an initial fee only to get it back if someone cancels is no “APPRECIATION” at all! I had an initial service done July 3rd 2025, and not even 4 days later decided to part ways in doing business. Tech that came out DID NOT do a complete home sweep and lied to me about it. Because I didn’t disclose this reason to the office manager, I was told I would still have to pay ridiculous cancellation fee. 0/10 DO NOT RECOMMEND! Way to serve service members! 👎🏾
Provider response
<br>Thank you for reaching out. I’m truly sorry to hear about your frustration with our office manager today. We value your feedback and take concerns like yours seriously.<br><br>When you signed up for the service, we discussed the discounted rate provided under the condition of maintaining service for a full year. We understand that circumstances can change, and we always strive to be as accommodating as possible.<br><br>Had we known that your request to cancel was due to dissatisfaction with the service, we absolutely would have offered to send a service manager to review the work and address any concerns directly. Unfortunately, that wasn’t shared during our earlier conversations, so we didn’t have the opportunity to make things right at that time.<br><br>That said, please know that your satisfaction is very important to us. In light of the situation, the office manager has waived the cancellation fee—even though the agreement includes a clause requiring repayment of the initial discount if the service ends early.<br><br>We hope this demonstrates our commitment to doing right by our customers. If there’s anything further we can do, please don’t hesitate to reach out.<br>
Kelsea Townsend
They say they’ll cover a lot of things but from my experience they just came inside and sprayed. We were paying for flea/tick for the outside and it never was done. Still got bugs inside too. Also when I went to cancel the guy said we were “loyal customers for years” .. we haven’t had them for even a year. And he said it was fine if we wanted to cancel and it would be no charge. They charged us $130. I’d steer clear of them.
Provider response
Hi Kelsea,<br><br>Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and that we did not meet your expectations. Our goal is always to provide thorough, reliable service, and we regret that this was not your experience.<br><br>Regarding your concern, the team member you spoke with did mistakenly navigate away from your account during the conversation, and we acknowledge that this was confusing. He did inform you of the error at the time and apologized for the oversight.<br><br>Additionally, we want to clarify that the service you were set up with included general pest control and rodent management, but did not cover outdoor flea and tick treatment. We understand this may not have aligned with your expectations, and we apologize for any confusion.<br><br>In an effort to resolve the issue, we offered to have our service manager visit your property to assess the situation, but unfortunately, that offer was declined.<br><br>We appreciate your feedback and take it seriously as it helps us improve. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out.
Carly Givens
We didn’t realize what a bad mouse problem we had until we switched companies. Scout had not been keeping up on our mouse traps for at least several months at the time that we discontinued service with them. We know this because they never picked up the traps when we stopped service with them. They apparently didn’t remember they were there. We are now dealing with a huge mouse problem under our home that should have been dealt with a long time ago.
Provider response
Carly, I’m sorry to hear about the mouse problem you’re experiencing and understand how frustrating this situation must be for you. We appreciate your feedback and take your concerns seriously. Please feel free to reach out to us via text or call so we can assist you further and work towards resolving this issue.
Kathryn Harrison
Only wish i could give 0 stars. Unprofessional, ineffective service! Switched to quarterly and was able to handle our pest control 1000x better than they ever did.
Clayton Lancaster
Very disappointed in the professionalism of the salesman who came out to complete our quote. I wasn't able to be home at the time, so it was only her at home. The salesman spent more time complimenting her pictures and her eyes than he did looking for pests and a solution to our problem. She was completely creeped out by the way he talked to her and the personal questions he asked. She couldn't wait for him to leave.
Provider response
Clayton, we're sorry to hear about your experience. Please feel free to reach out to us via text or call for further assistance.
Jason Frost
Had Scout for over 5 years. We always had major ant problems. So bad that we couldn’t leave any type of food on specific counter. Ants would get to them in about 20 minutes. We canceled due to us moving soon. We ended up having to get a termite bond and pest services after we canceled. Since we were trying to sell I decided to go with a different company. Well my son spilled kool-aid on that specific counter and we just now noticed….and guess what? No ants. Go with any other company but Scouts people….just my opinion.
Provider response
We're sorry to hear about the ant problems you experienced during your time with Scout. We understand how frustrating that can be.
John J
I can't imagine a worse company for pest control. Told them when I started with their service specifically where the problem was. They sprayed ONCE then continued to do only perimeter treatments. Called multiple times saying that I was going to cancel because they're not treating the affected area. When I did they would come out and spray that area ONCE and only from the outside, never trying to actually get rid of the problem. They knew specifically where the problem was, called to cancel my account multiple times because they were not dealing with the specific area only to have them only make one visit to halfway treat the area then never focus on it again. How this company has so many good reviews is amazing to me. I've never dealt with people who are more careless about their job and customer satisfaction. Please save your money and go with someone else. I'm trying a different company now and if they actually deal with the problem I'll update this review and recommend you to them because Scout is an absolute excuse for a pest control company.
Provider response
We're sorry to hear about your negative experience, Nicolas. However, we did attempt to get rid of your problem and tried to coordinate with you on that. At issue was your roof leak that was causing rotting fascia and water into the attic area. This and the clogged gutters causing moisture problems were the factors contributing to your problem. We also were unable to access the area of the attic with the leak and rotting wood due to there being no access to that area. We did recommend having a contractor come out to fix both of those things which would have helped us be able to effectively treat that problem. <br>We take customer service very seriously and apologize for your continuing issues.
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