Bama Exterminating

James is very nice, polite, & knowledgeable about his job.

I spoke with James regarding services. He was very knowledgeable & answered all of my questions.

James was awesome, explained everything well and answered all my questions.

My technician was James, very polite and helpful would highly recommend James 10/10 service. Thanks Bama

Shelby was great 👍 He was thorough and efficient, and was also kind enough to let us know he kept an eye out for any water damage. Thankfully he didn't spot any. Very good customer service. Highly recommend.

Shelby was a delight. He was both personable and professional in his inspection and a great conversationalist. Would definitely recommend him for your next inspection. 10/10 service.

Shelby was fantastic, in and out, very courteous, and had such a good attitude even when it was apparent we forgot they were coming for the annual inspection. Great job

Charles was very thorough and did a great job spraying for mosquitoes. We haven’t seen one since he came and sprayed!

James was awesome! He got us set up and explained everything to me in a way I could understand. Very friendly and outstanding customer service on his part

Charles did a great job with the beginning of my mosquito service for the year... I was not at home when he came to do the service, but he texted me to let me know that he was at the house doing it.Which I appreciated... Thank you!

Great service, on time loved him

Was on time did a really good job!

Great experience. He did a great job

James was great we enjoyed his service !

Bridgette is the best. I am glad she is my tech!

Charles was awesome... Called me before heading this way.....did his thing and was done shortly after....awesome service as always from this company! Moving my termite to them soon!

My technician was James, he was so polite and professional. Would recommend James for all your needs. Thanks Bama!!!

james was great!!

Double charged me one month and I spent months trying to get a credit back.

I signed up with Bama Exterminator for a full year of quarterly pest control service, expecting them to come out four times as agreed. Unfortunately, they only showed up twice over the entire year — both times to spray outside only. There was no consistent scheduling, no follow-up, and no proactive communication on their part. I feel like I paid for a full service and received only half of what was promised. Disappointing experience overall — I would not recommend based on lack of reliability and follow-through.

Only reason they even get a star is because I can’t give zero. Cancelled randomly, said they provided service yet my gates are locked. I was home on multiple dates service was “supposedly” completed yet saw no technician. I spoke with manager about this multiple times at which he claimed they show in their system to have stopped. I asked if they have “service completed” tags and requested they leave a tag saying they actually were here. Which never happened. This continued for multiple months at which I requested to cancel my service(I use this term loosely). They continued to force schedule appointments even though I requested cancellation of services. I go multiple calls while I was sleeping about scheduled service after I cancelled. Then they continued to charge me even after cancellation. I was told they would reach out to me which never happened. The worst of the worst

We were suppose to have a termite appointment but were not notified that they changed the time from morning to afternoon. Called after half an hour of scheduled time for them to say they called us at after 5:30 the night before, but didn’t leave a voicemail or try to call again the morning of our appointment. This is not the first issue we have had. Recently, for one of our pest control service appointments, no one showed up. I called an hour after our appointment to check in, and they told us the person was sick. Were we notified that no one was coming? No. She proceeded to ask if I would still like the service I paid for that month. Highly disappointed that this is a constant issue in their office. We are discontinuing their service at our household. Pest control services are great, but we don’t want to rely on an unreliable business. *editing to add that they sent a supervisor today to do the terminate annual inspection, and he laughed and said he heard “how unlucky” we’ve had their services. A supervisor should not claim we are just unlucky because of their failure to communicate or show up to services scheduled a month out in advance.

I’ve been using Bama Exterminating for four months. At first it seemed professional and friendly but there was a quick lapse in communication and professionalism. From face to face conversations with their technicians to requesting information from their dispatchers is completely misconstrued. I simply asked for a detailed invoice of work that is done on my house because they only come at times we are not home and the ability to do so is nonexistent. I do not recommend and will seek other services in the future.

We have been using Bama Exterminating for about a year. We pay monthly for someone to do outside maintenance. We have had about 4 different exterminators in the past year. Some great, some not so great. I had previously set up Fridays. That is the only time someone is home to put up our dogs. They sent a text that they were coming Monday. I called thinking it was a mistake and talked to a rude guy on the phone. He must be new and needs customer service skills. Not the same sweet girl that I have talked to in the past. He refused to change the day stating it would be another month. I just told him to cancel the whole service. He didn’t care in the least. I requested a manager to call and discuss. No one called. I was very disappointed how they handled this.

I’ve been a customer for over 15 years. I was very pleased with this company for a long time and even got several of my relatives in the Ralph area using Bama for their pest control. I’ve had two instances now where the technician came out to my property but did not complete the service. The last time was Monday, December 18. The tech arrived and knocked on the door. It took me about a minute and a half to get to the door. I opened the door and greeted him and he was already getting back into the vehicle. Did not even spend two full minutes on my property. I called the office immediately and requested that my contract be canceled. I was told that someone would contact me. After no response I called back again Tuesday and asked for confirmation that my contract had been canceled. I was told the same, that the person capable of doing this for me had been emailed. I’ve still not heard anything back from Bama. I did receive an email for an invoice of $87.00 for service I already paid for and did not receive. Very disappointed. For many years I would have said that there aren’t many companies one can say truly value their customers, but Bama Exterminating is one. I no longer feel this way and will now have a delinquent bill on my account plus any other fees they decide to charge. It will harm my credit and they do not care. I will never recommend this company to anyone again.

I’m happy other people have had such a great experience with this company because mine has been an absolute nightmare. They have overcharged my card and couldn’t explain why, they have missed the last month of my service, changed my services without my knowledge, and apparently calling when they arrive as they have since day 1 because I do have large dogs and that should be notated on my account they decided to just pull in look at my dogs say they looked unfriendly and leave without a phone call or follow up call! I’m being rude because I’m raising my voice and upset because I have been paying for a service that I have to constantly call and get details straightened out for! Not to mention the supervisor told me they fired a woman named Alicia because she wasn’t doing her job! Then I’m told that I have to pay a cancellation fee on my contract when they are the ones breaking it!!!

In the process of selling my home I hired them to treat wood decaying fungus, debris removal, and install a moisture barrier. Did not complete the job the first time and only installed a partial moisture barrier found in an inspection and still had signs of fungus. Now fast-forward a couple months and still have fungus.

We signed up for quarterly pest control because the house already had an existing termite contract with them. After the first spray, we kept getting earwigs (like 1 a day) inside the house (half of the time they were very much alive). We called and they sprayed again. It didn't stop the earwigs. Second spraying comes around and same thing- earwigs inside every day. This time when we contacted them (2 weeks ago), they ignored us. They also didn't call when they came to spray the second time so if hadn't been home, he wouldn't have been able to get inside or in the backyard. We signed a year contract and I'm not sure what it would take to get out of that. But signing a contract should have been a signal they were bad. Good results don't require a contract to keep people stuck. Be aware of the contact too- it only covers a very limited amount of pests.