About this provider in Muscle Shoals
Established in 2010, Southern Pride Pest Control is a reliable source for quality pest-management solutions delivered by a team you can trust. We offer a comprehensive array of services for residential, commercial and industrial clients. Services include Pest Control, Termite Control, Bed Bug Control and Moisture…
Rating breakdown from customer reviews
4.3
62 reviews
Customer reviews for Southern Pride Pest Control
Bobby Martin
I was in contract with Southern Pride Pest Contol. Somewhere along the way my service provider got a new job. I was not informed, which is fine but when I had a need for service I reached out to the # i had used since first being set up with SPPC. Long story short, I have been trying to get someone here since September the 24th. I was in contact with Damon about getting out here and found him extremely hard to deal with in addition to he is frankly rude. I contacted the office after speaking with Damon and finding his customer service to be lacking especially in comparison to the guy that was doing the work in the beginning... the guy Damon said that they were going to leave his position unfilled due to it being almost winter and he is running a business and has to control costs. This is my fault? Damon and I couldn't get lined up for his schedule to meet mine (the customer) and it seemed to make him angry. The conversation ended with Damon canceling my contract per my request. Knowing I still have some of their equipment on my property and wanting to let the owner know about it AND my experience with Damon AND trying for 3 weeks + to arrange service AND the fact that my service was past due. I spoke with the owner Lee last Thursday. He heard me out and told me that there was in fact another person he could get out to me and that he would be in touch w me on Friday and would fix the problem and get me service. Friday came and went with no return call. I didnt worry too much and waited to see what would happen Monday. Nothing happened Monday. At 4pm-ish Tues I had still heard nothing and called the office to be told Lee was not there. The lady I spoke with took my info and said it would be on his desk for him to see 1st thing this am and to expect a call from him today. It is 715 pm now and I have heard nothing. What a disappointment. I highly suggest finding another company for your pest control needs. When the owner of the company lies to you, just move on.
Provider response
We sincerely apologize for your frustrating experience and understand how important prompt and effective service is. Your feedback about the communication issues and the lack of follow-up is concerning and will be taken seriously. We strive for high standards in customer service, and we regret that we fell short during this process. We appreciate you bringing this to our attention, and we will work to ensure this does not happen again. Thank you for sharing your thoughts with us.
Maria Dabbs
10/10 recommend Southern Pride Pest Control. Malachi did a great job and was super helpful! I have no complaints😊
Provider response
Thank you for your wonderful review, Maria! We're thrilled to hear that Malachi provided you with excellent service. Your recommendation means a lot to us, and we appreciate your feedback. If you need any assistance in the future, don't hesitate to reach out!
Reagan Agee
Cooper is our favorite. He goes above and beyond to make sure our house is sprayed quarterly and always checks on us. Highly recommended this company!
Melissa Nelson
I always look forward to seeing George come to my house. He has done an awesome job for me and my dad, Robert Nelson. Thank you George for your service. Happy Retirement!
Allen Michael
Cooper is always very helpful and great at explaining things to us! He does a great job and seems to really care about solving and preventing any potential issues.
Mandy
Southern Pride & Matt have been nothing less than amazing. We have several houses with them and we have never had an issue. They always work with our schedule and even have came out same day for anything we have needed done extra outside of our monthly sprays. Highly recommended.
Provider response
Thank you, Mandy, for your wonderful review! We're thrilled to hear that you have had such a positive experience with Southern Pride and Matt. Your recommendation means a lot to us, and we look forward to continuing to serve you and ensuring your satisfaction!
Tim McAnally
Always have been good about taking care of different issues we have had! Also took care of my grandparents house in the past. Good honest people.
Provider response
Thank you so much, Tim, for your kind words! We truly value the trust both you and your grandparents placed in us over the years. It's always great to hear we're upholding the values we hold dear. We look forward to serving you in the future.
Lisa McCrory
The best, most knowledgeable and trustworthy pest control I have had. Highly recommend.
Lisa
When I first moved into my home I was bombarded with so many red hornets No one could open a door wiithout feeling like you were being attacked! I called Southern Pride Pest Control and they sent someone right out to take care of the problem ! He was very knowledgeable about what speices the intruders were which turned out to be red paper wasp and found 8 or more nests around my house which he took care for me and informed me about the types of sprays he used. I recommend Southern Pride Pest Control!
Samuel Moon
Brandon West is the best! He always takes great care of his customers!
Beverly Stockton
Chase was very professional and did a great job. Highly recommend.
Lanny Ford
this team always goes the extra mile to help me out with any of my requests
Donna
Needed a inspection they were here the next day Good price everything was done professionally In office staff very helpful
joe rubolin
So far so good had to make a change to a new service provider, very pleased, very professional.
Rusty Shackleford
Absolutely the worst. Bought a home that had their “coverage” and their inspectors saw nothing wrong supposedly. They cancelled my termite bond a month early so I switched to Cooks. Lo and behold Cooks finds a ridiculous amount of termite damage that these crooks didn’t fix even though it was supposed to be covered by the so called bond. Not to mention the barn had an active infestation although it was also covered. My suggestion is pay $20 more a year for Cooks
Bridgett Green
Friendly staff, always willing to help! Affordable and thorough inspections!
Shane Burney
Great people, great service!
John Ford
The tech was rude and unprofessional. Life is not so short that there is not time for kindness.
Joey “Joejoe” Patrick
I use to be very satisfied until we got a different guy coming out. Very frustrating for sure
Jessica Runions
Will not use, tried to scam us into using. We went with cooks
Ryan Kelley
I have been using them for about 6 months and they wont work with your schedule lasts month never showed or called and this month still nothing
Keith Mardis
Drivers need to slow down one your guys almost just ran me over.
Lil Rascal
By far, SPPC has the worse customer service in state. Technicians are rude and unprofessional. Use this company at your own risk!
Charlie C
Great service at a fair price. Willing to work with you on a personal level. Call and check them out, that's what I did.
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