Aardwolf Termite & Pest Control

Missed us for two quarters, company was acquired by Lookout. They showed up unannounced, never called us ahead of time. We were paying for some antbed coverage, and that was never treated. I reviewed some recent Google Reviews, and saw mention of things coming up missing, and Lookout pulling up a different company's termite station. I contacted Lookout (new brand), to discuss, and was greeted with a very corporate notice of call recording. That's nice, I'm recording too. Then an AI answers, without disclosing that an AI was in use, nor was there a prior agreement that my data would be fed to an AI. The AI was pretty realistic, but use of AI is also a privacy violation, because the information fed to the AI becomes part of the AI's training dataset, inclusive of any prompt context given verbally or textually.. As a result of all of the above, my wife and I have made the decision to part ways with Aardwolf/Lookout.

i shook my magic 8ball to ask if i should use Aardwolf Termite and Scam Control and so strange it said “absolutely not” everytime. don’t use Aardwolf.

My family has been using Mark and aardwolf for many years in our own homes and in our daycare business. Recently, the rental home Nextdoor to our home went vacant for 4 months and we slowly started seeing what we thought were a couple of mice here and there. After the situation becoming increasingly worse, Mark put out bait boxes and sprayed our entire house, inside and out. After a just a couple of days our mouse/rat problem was no more! Cannot recommend Mark and his team enough!

They sent a driver, who I wouldn't know the name of if he hadn't called ahead of time, James... To my home in Oxford to do an inspection. I arrived home to find a toilet full of piss, a dirty sink and $108 cash missing out of my tub. Now because it's cash, it's a lost cause but, this company was the only one with access to my home. Do not call these people unless you want your valuables to grow legs.

Top-notch customer service from the office staff to the owner. When a colleague or clients ask me for a recommendation for a great pest company, my answer is always, "Call Aardwolf first!"

Great, reliable pest control!

amazing they really get the job done

Has Shown up unannounced several times even when I am not home.

I sent them a picture and video of something that I thought was a termite. Without telling me it was not a termite they offered how they handle bonding and treatment. That seems a bit dishonest. It turns out this is something called a Springtail, which is similar and likes wet and moist wood areas like around doors, but is definitely not a termite.

I didn't get to experience the service because no one showed up and when I called after waiting over an hour, the woman who I spoke with was super rude and offered no resolution. She just kept saying "There was no answer at the door and the phone went straight to voicemail." OK, so what do we do now? Yall need a new receptionist/dispatch. She's costing yall customers.

Very friendly service from both the technicians and the office. I highly recommend this company.

They recommended a crawl-space encapsulation for $5,100 on a house I had under contract. First, they took several days to commit to a start date, which was inconvenient and delayed the whole project. Then, when they finally started, they took three days longer than anticipated without providing any updates on their progress. This caused a massive headache as I was trying to close on the house as promised, and the delays were putting that in jeopardy. More than anything, since they wouldn’t provide an update on progress, I had no idea when we would be able to move forward. They ended up missing the deadline they guaranteed, and we had to scramble to find ways to accommodate this so we could still close, holding their funds in escrow until they were finished. To make matters worse, they didn't initially install a sump pump as the estimate highlighted. They stated they were done with the project and were expecting full price of their estimate despite omitting the pump. When I pointed this out, they brushed it off, saying they “forgot”. When they finally installed one, they did it haphazardly and failed to dig channels to drain water to the sump pump, rendering it significantly less useful than otherwise. But the problems didn't end there. They left a dehumidifier plugged into an outlet that wasn't operational, never bothering to inform me. They also pinched the dehumidifier drain pipe in the door of the crawl-pace, causing it to be unable to drain. When I asked them to splice the dehumidifier drain into my AC drainage pipe, they decided to cut a hole in my crawl-space door without even asking for permission. Also, they did not arrange the dehumidifier drainage with a P-trap as the manual stipulates. When asked about this, the employee argued with me, stating that it was not necessary, despite what the manual says. To top it all off, they left a large hole in the encapsulation, allowing large amounts of water to accumulate and sit in the crawl-space with nowhere to go after the first time it rained. When I raised concerns about this, they told me it was normal and that the water would just evaporate. Then, their employee called to tell me that it was not water after all, and that when he came to install the sump pump that he forgot, he saw a stain on the wood and decided to spray chemicals over the entire right side of the crawl-space to get rid of it… cause that makes complete sense, to spray chemicals on the wood for something completely aesthetic, even in places you can’t get to without crawling a good ways, after the project was supposedly finished the day prior. In case you’re wondering, there’s not a hint of a chemical smell. When pressed, the owner said he’d come take a look at the water, which he never did. Now, I’m potentially dealing with mold and rotting wood problems that I was trying to avoid with the encapsulation in the first place. Throughout this entire ordeal, their behavior was extremely unprofessional and lacking in regards to quality. They consistently argued with me about the work they were supposed to be doing and failed to deliver on their promises. I strongly advise against using Aardwolf Termite and Pest Control for ANYTHING. Save yourself the headache and frustration and look for a more reputable company that values its customers and takes pride in its work. It is frustrating, as a 23 year-old homebuyer that is in school part time and working 60-hour weeks, to take more time away from my expecting wife and spend my first weekend off in 21 days crawling under the house to fix something we paid someone else $5,000 dollars to do already. I normally would not want to make a post like this, as I don’t want to garner any sympathy at all. This is life, and people don’t do what they’re supposed to do. However, there are repercussions for that. I hope that you will take what I am saying about Aardwolf seriously, and not use them for ANY of your needs. Maybe if their bottom line is affected, they will strive to be better in the future, if not for being decent people, at least for a paycheck.

Dumb faces would skip you for 4 months without any reasons.