Provider profile

Custom Pest and Home Services

4.7 stars from 290 customer reviews · 10062 AL-168, Boaz, AL 35957

  • 4.7 out of 5 stars
  • 290 customer reviews
  • Boaz, Alabama
  • Open 5 days/week
4.7
Rating
290
Reviews
Yes
Claimed
Yes
Website

About this provider in Boaz

Custom Pest Control in Boaz, Alabama, is your trusted family-owned solution for all pest problems, offering expert services in Northern Alabama cities like Huntsville, Albertville, and beyond. Specializing in termite treatment, bed bug treatment, rodent control, and cockroach removal, we provide top-notch residential…

Pests handledants
Praised forfriendlyaccommodating
Methodsmosquito bucketscustom pest control

Rating breakdown from customer reviews

4.7

290 reviews

5
256
4
16
3
4
2
2
1
12

Customer reviews for Custom Pest and Home Services

WL

W L

5mo ago

He is professional, friendly, and does a great job. Thank you!

AC

April Cook

5mo ago

The gentleman that came over today did a very thorough job checking for termites around all my buildings! They explained things to me and were very helpful!

BD

Bryan Dominguez

5mo ago

Great attention to detail and great communication

KT

Kyle Terrell

5mo ago

Very friendly

JH

Joann Holliday

5mo ago

We been using Custom Pest Control for several years & have always been treated well & with great respect. Friendly & do a great job, very accommodating. This year treatment was done by service technician named Blake Sparks & we hope we get him every inspection. Thank y'all for being so respectable, & doing a good job.

Provider response

I let Nate know of your satisfaction. Thanks for allowing us the opportunity to serve you.

AG

Ashley Garner

5mo ago

100% recommend them over anyone else. Technician was the best!

JR

Jack Riley

6mo ago

David did an excellent job of being most thorough in fulfilling my expectations.

Provider response

Thank you for the 5 star review! We are happy to have you as a valued customer. Let us know if there are other projects we can help with, since we have now expanded to home services.

MT

Melba Trahan

6mo ago

These guys definitely know what they are doing! Knowledgeable and hard workers . They don't just do reliable Pest control services , they can also do other projects for your home. Carpeting, floor repair, gutters ,ect . I've been really impressed and I highly recommend Custom Pest Control ! Try this company , you won't be disappointed .

BD

Belle Davis

6mo ago

Jordan came today to do quarterly service. He’s super friendly and efficient. We refilled bait boxes with mouse bait and sprayed exterior. Every thing went smoothly!

PE

Paul Evans

6mo ago

Drew was very professional and friendly service was great never shad problem with your service but when indeed something done you always responded quickly thanks for the great service

DS

Don Spurlin

6mo ago

David is an excellent techs and very accommodating. He is working hard and being very thorough in dealing with our pest issues.

Provider response

Thank you, Don! We think the world of David.

MH

Melba Hopper

7mo ago

Highly knowledgeable technicians and 1st class pest control company . You can trust this company with all your pest control needs. I highly recommend Custom Pest Control Co Honest and reliable Thanks Jimmy ,for your honesty and hard work !!

Provider response

Thank you for the glowing review! We are trying to get better everyday. Marcel Doumerc (Owner).

EK

Eden Kidd

7mo ago

Custom Pest and HomeServices, did a wonderful job, and always so friendly and dependable!

Provider response

Thanks Eden! Always happy to help.

BB

Brenna Boatwright Hayes

9mo ago

The previous owners charged $4500 to remove toxic mold in the crawlspace and attempt a repair to a sink pipe, toilet, and shower. Sink pipe is still fixed. Shower repair involved propping up a block of wood, has fallen down, and shower is just as problematic as before. The inside of the toilet was changed but the leaking pipe was ignored, and it now runs nonstop. The new owners did a surprise visit without warning or consent, started sending me invoices for services I did not ask for nor agree to, and it took multiple emails and phone calls to end the harassment for invoices they made up. They said they would check into the $4500 I was charged, claimed I was greatly overcharged for the services, and would look to make things right. They never contacted me again.

Provider response

Brenna, My name is Marcel Doumerc and me and my wife Cindy are the new owners. I assure you I know nothing about your situation, nor have we been to your house to inspect, nor would I go to your house without warning or consent. This review is the first that I have heard about your situation. I tried to look up your account and there is no customer in our system by your name. Is the account under someone else's name, perhaps? I would like to hear from you so I could have the chance to help you, but I do not have a contact number for you. Can you please call the office tomorrow (256)593-6613 so we can find out what went wrong and see what can be done to help you? I look forward to speaking with you tomorrow. Marcel

MW

Mj Wade

10mo ago

Had appointment at 10. And had confirmed this time. No one showed. I called at 11.30. The tech was at the office. I could have been doing other things rather than sit at home all morning. Wasted my time. Then he called me back. Seemed as though he really didn't want to do it. I will be using someone else.

Provider response

Im sorry for your experience. The tech did not know it was a 10am exact appointment, and only viewed it as a morning callback. We never want to waste anyone's time. The tech did offer you a quote for the work, but you declined the offer. Im sorry if you felt he didn't want to do it, as that was not his intention. I understand if you choose another company, but if you would like to speak to me directly, I would be happy to hear more about your experience. Call the office and I will arrange a time to discuss personally with you. Marcel Doumerc, Owner, Custom Pest Control

JJ

jake jones

1y ago

I set up an appointment for one afternoon. had my dad drive over and wait on them while I was at work. they never showed. they called that night and gave me a story about getting caught up on another call. He ensured me he would be out the next day.... he never showed and no call this time. I called the office 3 separate times to try to figure out what the issue was. lady told me the owner would call me back. that was 2 weeks ago at least. I would tell anyone looking, to avoid this company like the plague. wasted a day of my dad's time and my time as well. I would give 0 stars if possible.

CS

Chrissie S. Hargett

1y ago

Terrible billing practices and services. Mosquito buckets were supposed to be refilled monthly. The first month they work great. Afterwards, although billed for the service the buckets were left empty!

LH

London Heiser

2y ago

Terrible service! Product doesn’t work great, usually never have a problem after I get my home sprayed with the previous company but this one had to come out & re-spray. Would not ever recommend to anyone, ever. Such a hassle too! I should’ve never tried a new company out. Also called saying I had a balance due, & I told them that was not true, then called again & said “it was a glitch” I don’t owe a balance now… As said below: “We don’t have magic juice but highly trained technicians “ The technician was not the problem, we had a great technician! Maybe the company needs to invest in better chemicals 🙄, if another company can get it controlled quickly, then there’s a product out there that can. I have went back to the company I was using, & they got it controlled after the first service! Inside and outside. But I’m sure to do monthly maintenance too. Which y’all came out twice, not once, and it still didn’t work so I couldn’t commit to y’all if it just wasn’t working correctly. Also, you said you applied a coupon, I spoke to a manager, they said that I paid in full and it was wrong on their end for calling and telling me I still had a balance and they apologized bc it was their system that messed up and the front office kept calling me about my balance due. They even offered a discount off of the next service bc of this reason, so your statement of a coupon isn’t correct. I pay my stuff in full. 😊 Have a great day.

Provider response

We really are disappointed that we could not achieve your expectations. After 1 service, we regret you did not get the results expected. We try to educate the customers that a continued service plan and several treatments are required to gain any type of control. Usually just one service just stirs them up and follow up services are always required to achieve control. <br>I reviewed your file and our initial service is $175. I see where you paid $150 so I just applied a coupon to your account which corrected the deficiency. <br>We have been servicing customers for 30 years and regret your new experience with us was not what you expected. As always, we don’t require a contract and never want a contract to keep an unhappy customer so I will cancel all future services and maybe the previous company with the magic juice that kills everything with one spraying can come back and work that magic for you. We don’t have magic juice but highly trained technicians who will seek out the source and eliminate the pests in their baby stage so eventually you dont see as many adults but again this is a long term relationship for best results. We wish you find what your looking for.

KB

Karrin Buckman

2y ago

The ants got worse in my yard and on my property. There still was a ton of rats after MONTHS of paying for their service. It was supposed to be a money back guarantee to be rat free 6-8 weeks and nothing was helpful so i should pursue a refund but I will just let it go... For the record, I would not recommend their services and will not be using at my new address! I told them I moved and needed to switch service address and no one called to get new address or start service elsewhere anyway so I'm assuming they didn't want my business...

Provider response

We called to come out for your follow up service and you said you moved. So we picked up our stations and stopped the service. Is your name really Karen.

JK

Jerome king

4y ago

Still got same pest problem after paying about $150.00 . They never came back after calling. They called me back saying they would probably be here late in the day. Haven't heard from them in three days.

Provider response

So sorry for your dissatisfaction. Bees are not covered in our general pest control service. We referred your account to a local bee keeper. I apologize he hasn’t returned your call.<br>We spoke to you yesterday about the situation and biting and stinging insects are not included in our Seasonal Pest Control service. I will discontinue your current service and hope you find what your looking for with another company. Thank you.

MB

Mike Bankes

5y ago

We bought a house and we had transferred the bond. When we transferred the bond they told us that all we have to do is pay every year and pay for the transfer of the bond. That’s cool and all, i get it. However, what I don’t get is that they say that they come back every year, which mine is in feb and it’s now March. So I decided to call them, I left a voice mail and called five times already. The second time I tried to call I got there voicemail and it said that the mailbox is full. This has happened to me every year since owning this house. Also let me put this out there, I always pay that day. So they get paid but when my routine check is due they are know where to be found. I have some wood that is decaying in the front and wanted them to look at that but how am I suppose to get my yearly check up and talk to them about this? For me it’s poor business.

Provider response

We apologize for your concerns contacting us. Once we received notice from our 24 hour Answering service, we scheduled your service within 24 hours and completed your inspection and good news. Your termite protection is working 100% NO Termites... Thanks for your continued business. We hope to see you next year. Your inspections are actually due on April 10th of each year. We completed yours on March 5th, a month in advance of it being due. Please note that our inspections are scheduled once payment is received. This may of caused the delay in your scheduling. We are happy to collect at time of service, but our normal process is to pay by due date and then we schedule the service to be completed... Thanks for your patronage.

T

Tiffany

6y ago

I have a bill from this company for 150.00 but I have never heard of them before. When you try to call them the line goes to VM and the VM is full so you cant leave a message.

Provider response

We treated your home at closing from Previous owner. Our Bonds transfer with the Home. The Renewal is optional and not required. We spoke on the phone, I regret your one star review considering we never got to have a service with you. I see where you frequently give businesses one star reviews. Try to look for the good in places, it helps small business to keep good reviews, Please consider going through your profile and re evaluating all the negative reviews you have left for businesses. Surely, one person can't have that many bad experiences. Thanks for you reconsideration.

Pest control near Boaz compare other Alabama markets

Back to all Boaz exterminators or the full Alabama directory.

Treatment and cost guides before you call

Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.